23188 comments found.
Hello, I want to buy your theme, so I’m wondering if you also deliver a child theme?
Sorry, I found answer for my question in comments…
Hello @lidijaa
Of course it’s OK. You can create a child theme and implement whatever you want. There are many sites online that are currently using Porto’s child theme. Thank you for returning your attention to Porto.
Regards, P-THEMES.
Thank you!
You’re Most Welcome!!
Hi, I’m trying to reset my license but the email to change my password doesn’t arrive to my inbox
Hello, @fernando-elevo,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I would like to ask a question. A new customer reached out to me to help resolve a control panel crash issue. I noticed that your theme plugin is conflicting with the WooCommerce Payments plugin. Is there any way to resolve this? Could you check on that? Thanks
Hello, @jose3905,
Sorry for the inconvenience that you faced with working on our theme.
Please make sure that you are using the very latest version of the theme and plugins and if yes then please turn ON the debug mode of the site to check the error on the screen, and ask your customer to contact us via our support system with theme purchase code and account and with the site WP Admin URL and Credentials and also with the Cpanel Login details so that we will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hey there! I’m highly interested in purchasing your theme, but I have some presale questions first: 1. I can see that it’s possible to close off canvas cart & filters as well as the login popup with ESC button; unfortunately that doesn’t seem to be possible for the fullscreen and off canvas side menus. Is it possible to add this functionality as well? 2. Does your theme support dark/light header skin change on scroll to use different navigation styles for dark and light backgrounds? 3. Is it possible to show shipping costs & change the quantity in the off canvas cart as well?
Hello @wutzelmutz
Thank you for contacting us. I will answer your questions.
1. If the feature is currently under discussion, it will be added in a few days.
2. Porto Theme supports dark mode, so it can meet your demands.
3. We do not support this feature.
Best Regards
Sorry, but your answers are not that clear: So the close on ESC functionality will be definitely added in the near future?
Hello @wutzelmutz,
It might be, it is already noted down to the development department and they will consider it for the future upcoming updates of the theme.
Regards, P-THEMES.
Imported the dummy content and now getting heaps of Anti-Virus warnings about a phishing attack. See screenshot: https://prnt.sc/DYfCuHOgoDcS
Dummy content appears to be infected.
Hi, @locko69
Sorry for the inconvenice with our theme. There is a small conflict issue with Avast secure team. We will contact them immediately and solve the issue as soon as possible. The problem will be resolved soon.
Best Regards
Hi there, we dont have anymore access to our support account / the email used for it, can you somehow reset it so we can create a new one using our purchase code?
Hello @spiele4us
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES
We cant login to your support system anymore, we dont have the email we used to register the account there anymore. Thats what our question was about. Could you somehow give us access?
Hello @spiele4us
I am very sorry for responding incorrectly.
Your user information hasn’t registered in support system, so you should register here again. https://www.portotheme.com/support/
Enjoy doing well.
Best regards
Hi there, thanks for your answer. When we try to register there it shows: “Purchase code already used.” What should we do now?
Hello @spiele4us
Ok Could you please share your theme purchase code PDF file with me and the email as well via my email aizazawan55@yahoo.com with this Comment URL, so that I will check and assist you accordingly and help you out in creating the support account.
Regards, P-THEMES.
hello – please we have an issue in the latest update from the Porto theme Block disappeared – Footer too – and we can’t make any edit reflect on website – It’s Urgent Need solution
Hi @yahiakhalil
I can see custom CSS on your site. It’s not theme style. I think WordPress style. Did you upgrade WordPress too?
<style id=”wp-custom-css”> #header .mobile-toggle { color: #000000; } .footer { display: none !important; } </style>
Anyway, you can remove CSS in Customize Option>Additional CSS
And you can refer to https://stackoverflow.com/questions/41021431/where-is-this-stylesheet-being-loaded-from
Best regards.
Hello, @yahiakhalil,
First of all, I have removed your comment, because it has the confidential information of your site, “The Logins” and that is the public forum, so its not valid to share here… Hope you can understand.
And I have solved your issue on your site, please check back to your site now after removing the browser cache: https://silkroadeg.com/
Here is the screenshot: https://postimg.cc/2bst35bP
I have added the condition to your footer: https://postimg.cc/y3Cfsr2K
I hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I want to have a sticky topbar in my header but not able to make it sticky.
What I did is that I created a Header in Template Builder and also enabled ‘Is Main Header?’ option. But when I am publishing the same header, top topbar not getting sticky. Could you please help me regarding this? If you need any more details, please let me know.
Thank you
Hello, @LushValley,
I have tested the same setting on my test site and it is working perfectly fine for me, you can check it too on my test site here: https://blackpearlspro.com/porto_support/ Please make sure that you are using the very latest version of the Theme and Plugins, Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi , we changed our domain please need to reset the licenses to use it on the new one thanks in advance
Hello, @NetArabia,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi! I have two profiles for Single Product, but can’t choose to show them at the same time for the configuration I want.
https://ibb.co/5Y2HMnfPlease help me, thanks!
Hello, @alexpeterlong,
You have to edit the template and then set the condition as per your requirements, please check the below screenshots:
https://postimg.cc/sQxYJpk7https://postimg.cc/SY8zZVD2
https://postimg.cc/t7XT8qJv
Regards, P-THEMES.
Awesome, it worked with the setting I wanted. Thank you!
You’re Most Welcome!! 
There is a known conflict between Polylang Pro and Porto Theme – Functionality module ? I cant save Menus for new language when Porto Theme – Functionality is active. When i disable this, all working well on saving. If i activate Porto Theme – Functionality my menu settings (for second language) are deleted.
Hello, @okarimasu,
Have you contacted with the Pro plugin support? Whats their response? Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hello my friend. after some updates the theme crashed. i have open percent label but some products have txt and if i go in product page i see my percant discount. and another products with percent in home page and footer page (product page) i see in product txt label. .
https://all-aboutbeauty.gr can you help me?Hello, @akhs187,
Please try to update core using Porto Patcher https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ and if this will not resolved your issue then please try to turn OFF the “Merge javascripts and stylesheets” and “Enable Critical CSS” from Porto >> Speed Optimization Wizard >> Advanced and then check back again.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
thanks a lot, Candle Art
Hi @Joaquim_
The larger the dimension, the clearer the image. We usually use 800×800 or 1000×1000.
Best regards
Hi Porto,
Regarding this. I have tested with a bigger image (1000×688). (Vertical image).
snapPorto1.JPG In the product layout the image is better than previously size but not excellent. When I press the icon ” + ” at the bottom right of the image to do it bigger then the image becomes excellent. In the following snap you can see. snapPorto2.JPG
https://www.candleart.es/snapPorto1.JPG https://www.candleart.es/snapPorto2.JPGI don’t know what to do, maybe removing the ” + ” icon. I would like to see the image with the quality as the product have.
thanks a lot, Joaquín Candle Art www.candleart.es
Hello @Joaquim_
I saw your product page.
Just because the image size is always larger than the size it should be rendered doesn’t mean it looks sharp.
The width of the dimension to be rendered must be a divisor of the image width or be the same.
However, the width of the area to be rendered is 524px and the image is 530px, so it is spread.
Therefore, either register the image size of 524px and proceed with regenerate, or make the space where the image should be displayed be 530px.
Best regards.
Hi Porto, I understand I should upload again the image to 524×524. Or the other option make the space where the image should be displayed be 530×530 (as my actual size). Can you please give me details how to do this for making space to 530×530 ? Will be needed to regenerate as some way ?
thanks a lot, Joaquín Candle Art
Hello @Joaquim_
To set it to 530px, you need to artificially adjust the space outside the picture. I saw your single product page. This page should have a custom style that makes the padding for the class “product-images”. In my opinion, the padding should be 2px.
Please refer to the next article below to make the picture 530×530 pixels.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-change-product-image-sizes/Regards.
Hi Porto,
I already have 530px adjusted. https://candleart.es/Sizeimages.JPG Currently I’m using the layout: transparent images product layout: https://www.candleart.es/Transparentimages.JPGI don’t know if I should change the value 530px or something. Or regenerate I don’t know.
thanks, Joaquín Candle Art
Hello @Joaquim_
If you want to drop to a 1:1 image, just do as you currently set it up. If you want to keep the image ratio as it is, set it to uncropped, and if you want to set the ratio, set it to cropped.
Currently, since you set it to 1:1, a single prdouct will display a 530×530 image.
So let’s see how to regenerate an image.
1. Install the regenerate thumbnail plugin. (https://wordpress.org/plugins/regenerate-thumbnails/)
2. Go to Tools>Regenerate Thumbnails and click the ‘Regenerate Thumbnails’ button.
3. Go to the Single Product page and check if the image size has changed.
Hope things go well.
If you like it, please leave a review.
Enjoy Porto Theme.
Best regards.
Hi Porto,
After regenerate thumnail I see my main product image (not the thumnail small image) I mean the main image product with the same quality, not excellent (despixelled).
here: https://www.candleart.es/vela-san-jorge-abrecaminos/
Error in regenerate thumnail when regenerating (says: the miniature should be larger than the original). https://candleart.es/200123_3.JPG 1. After placing the configuration proposed to 1:1. https://candleart.es/200123_2.JPG 2. I have gone to Wordpress Settings – media and I see for the medium image 300×300. I don’t know if I should place to 530×530. https://candleart.es/200123_1.JPGthanks,
Joaquín Candle Art
Hi Porto,
After regenerate thumnail I see my main product image (not the thumnail small image) I mean the main image product with the same quality, not excellent (despixelled).
here: https://www.candleart.es/vela-san-jorge-abrecaminos/
Error in regenerate thumnail when regenerating (says: the miniature should be larger than the original). https://candleart.es/200123_3.JPG 1.
After placing the configuration proposed to 1:1. https://candleart.es/200123_2.JPG 2.I have gone to Wordpress Settings – media and I see for the medium image 300×300. I don’t know if I should place to 530×530. https://candleart.es/200123_1.JPG
thanks,
Joaquín Candle Art
(sorry I pasted 2 times by mistake)
Hello @Joaquim_,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello Porto Customers !!!
Thank you for using our Porto theme.
If you encounter any problems during use, please contact us via the support system at https://www.portotheme.com/support/ with your site credentials.
When using the theme, apply the patch if there is a patcher list. That way you can get the latest updates.
You can see the patcher post here: https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
Thank you again. Best regards.
Hello! With your latest update YOAST breadcrumbs are not working. How to replace porto breadcrumbs with yoast breadcrumbs?
Hello @arturs4
Thank you for contacting us. Yes, you are right.
If you use YOAST breadcrumb, the theme options of the breadcrumb will not work flexibility.
So in this version, we made our breadcrumbs always visible.
If you still want to use it, you need to override the page header template by using a child theme.
Best regards.
How do I do that? I’m already using Porto child theme.
Hello @arturs4
1. Add to the child theme with the same structure as the currently used page header template.
If you use page header 2 as an example, create porto-child/page_header/page_header_2.php and copy the parent theme file.
2. Here, call a user-defined function or yoast_breadcrumb() at the part where porto_breadcrumb is called.
Best regards.
it worked. thank you very much!
You’re Most Welcome!!
Problem with space in top banner after installing your demo https://www.portotheme.com/wordpress/porto/shop4-soft/ There is a space on left of the banner page who can not be remove (as it’s a css value with !important) that don’t appear on your demo site : the banner is full page.
Hi @optimizgroup
Thank you for contacting us.
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
How to remove product title from breadcrumb. I want to only show Home > Category
Also I want to remove delimiter after Category
Hi @djmikas
Thank you for contacting us.
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
Hello
Great theme! The new version is amazing. The features are amazing and the user experience has been improved significantly. Kudos to the team for continuing to make Porto better and better with each update. Highly recommend trying it out!
Regards
Hi @bogdantrajkovic511
Thanks so much. We always strive to improve our product so your praise means a lot to us. We invite you to continue to check out Porto and provide us with feedback so we can keep enhancing the experience. Thanks.
Regards.
Hello. Website crashes after switching on Merge javascripts and stylesheets & Enable Critical CSS. I’m getting this message: Fatal error: Cannot declare class Automattic\Jetpack\Device_Detection, because the name is already in use in /home/lenpaka/domains/e-lenpaka.lt/public_html/wp-content/plugins/porto-functionality/conditional-rendering/jetpack-device-detection/class-device-detection.php on line 17. I don’t use the Jetpack plugin!
Hi @lenpaka
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best Regards
Hi @lenpaka
Sorry for the inconvenience.
We solved it for you. You can update core using Porto Patcher https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/Best regards.
Also, how can the search bar remain visible on the bottom line when mobile scaling is done? As in the example image below.
https://disk.yandex.com.tr/i/4xQYyj9mqVe7LwHello @Alfanumerik
Thank you for contacting us.
As you can see in the screenshot below, the search form is shown in the mobile menu instead.
https://ibb.co/jrmN8JPIf you want to change, you can do it with additional CSS. If you have any other problems, please contact us via the support system.
Best regards.
I don’t want it to appear in the mobile menu. How can I do it with additional CSS?
I want it to work like in the example below.
https://www.portotheme.com/wordpress/porto/shop42/?porto_builder=shop42Hello @Alfanumerik
Here, you should disable the search box.
https://ibb.co/6H7YV8HOr you can add additional CSS in Porto>Theme Options>Skin>Custom CSS
If you have any other problems, Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Regards.
