23243 comments found.
Hi there, we dont have anymore access to our support account / the email used for it, can you somehow reset it so we can create a new one using our purchase code?
Hello @spiele4us
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES
We cant login to your support system anymore, we dont have the email we used to register the account there anymore. Thats what our question was about. Could you somehow give us access?
Hello @spiele4us
I am very sorry for responding incorrectly.
Your user information hasn’t registered in support system, so you should register here again. https://www.portotheme.com/support/
Enjoy doing well.
Best regards
Hi there, thanks for your answer. When we try to register there it shows: “Purchase code already used.” What should we do now?
Hello @spiele4us
Ok Could you please share your theme purchase code PDF file with me and the email as well via my email aizazawan55@yahoo.com with this Comment URL, so that I will check and assist you accordingly and help you out in creating the support account.
Regards, P-THEMES.
hello – please we have an issue in the latest update from the Porto theme Block disappeared – Footer too – and we can’t make any edit reflect on website – It’s Urgent Need solution
Hi @yahiakhalil
I can see custom CSS on your site. It’s not theme style. I think WordPress style. Did you upgrade WordPress too?
<style id=”wp-custom-css”> #header .mobile-toggle { color: #000000; } .footer { display: none !important; } </style>
Anyway, you can remove CSS in Customize Option>Additional CSS
And you can refer to https://stackoverflow.com/questions/41021431/where-is-this-stylesheet-being-loaded-from
Best regards.
Hello, @yahiakhalil,
First of all, I have removed your comment, because it has the confidential information of your site, “The Logins” and that is the public forum, so its not valid to share here… Hope you can understand.
And I have solved your issue on your site, please check back to your site now after removing the browser cache: https://silkroadeg.com/
Here is the screenshot: https://postimg.cc/2bst35bP
I have added the condition to your footer: https://postimg.cc/y3Cfsr2K
I hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
I want to have a sticky topbar in my header but not able to make it sticky.
What I did is that I created a Header in Template Builder and also enabled ‘Is Main Header?’ option. But when I am publishing the same header, top topbar not getting sticky. Could you please help me regarding this? If you need any more details, please let me know.
Thank you
Hello, @LushValley,
I have tested the same setting on my test site and it is working perfectly fine for me, you can check it too on my test site here: https://blackpearlspro.com/porto_support/ Please make sure that you are using the very latest version of the Theme and Plugins, Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi , we changed our domain please need to reset the licenses to use it on the new one thanks in advance
Hello, @NetArabia,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi! I have two profiles for Single Product, but can’t choose to show them at the same time for the configuration I want.
https://ibb.co/5Y2HMnfPlease help me, thanks!
Hello, @alexpeterlong,
You have to edit the template and then set the condition as per your requirements, please check the below screenshots:
https://postimg.cc/sQxYJpk7https://postimg.cc/SY8zZVD2
https://postimg.cc/t7XT8qJv
Regards, P-THEMES.
Awesome, it worked with the setting I wanted. Thank you!
You’re Most Welcome!! 
There is a known conflict between Polylang Pro and Porto Theme – Functionality module ? I cant save Menus for new language when Porto Theme – Functionality is active. When i disable this, all working well on saving. If i activate Porto Theme – Functionality my menu settings (for second language) are deleted.
Hello, @okarimasu,
Have you contacted with the Pro plugin support? Whats their response? Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hello my friend. after some updates the theme crashed. i have open percent label but some products have txt and if i go in product page i see my percant discount. and another products with percent in home page and footer page (product page) i see in product txt label. .
https://all-aboutbeauty.gr can you help me?Hello, @akhs187,
Please try to update core using Porto Patcher https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ and if this will not resolved your issue then please try to turn OFF the “Merge javascripts and stylesheets” and “Enable Critical CSS” from Porto >> Speed Optimization Wizard >> Advanced and then check back again.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
thanks a lot, Candle Art
Hi @Joaquim_
The larger the dimension, the clearer the image. We usually use 800×800 or 1000×1000.
Best regards
Hi Porto,
Regarding this. I have tested with a bigger image (1000×688). (Vertical image).
snapPorto1.JPG In the product layout the image is better than previously size but not excellent. When I press the icon ” + ” at the bottom right of the image to do it bigger then the image becomes excellent. In the following snap you can see. snapPorto2.JPG
https://www.candleart.es/snapPorto1.JPG https://www.candleart.es/snapPorto2.JPGI don’t know what to do, maybe removing the ” + ” icon. I would like to see the image with the quality as the product have.
thanks a lot, Joaquín Candle Art www.candleart.es
Hello @Joaquim_
I saw your product page.
Just because the image size is always larger than the size it should be rendered doesn’t mean it looks sharp.
The width of the dimension to be rendered must be a divisor of the image width or be the same.
However, the width of the area to be rendered is 524px and the image is 530px, so it is spread.
Therefore, either register the image size of 524px and proceed with regenerate, or make the space where the image should be displayed be 530px.
Best regards.
Hi Porto, I understand I should upload again the image to 524×524. Or the other option make the space where the image should be displayed be 530×530 (as my actual size). Can you please give me details how to do this for making space to 530×530 ? Will be needed to regenerate as some way ?
thanks a lot, Joaquín Candle Art
Hello @Joaquim_
To set it to 530px, you need to artificially adjust the space outside the picture. I saw your single product page. This page should have a custom style that makes the padding for the class “product-images”. In my opinion, the padding should be 2px.
Please refer to the next article below to make the picture 530×530 pixels.
https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-change-product-image-sizes/Regards.
Hi Porto,
I already have 530px adjusted. https://candleart.es/Sizeimages.JPG Currently I’m using the layout: transparent images product layout: https://www.candleart.es/Transparentimages.JPGI don’t know if I should change the value 530px or something. Or regenerate I don’t know.
thanks, Joaquín Candle Art
Hello @Joaquim_
If you want to drop to a 1:1 image, just do as you currently set it up. If you want to keep the image ratio as it is, set it to uncropped, and if you want to set the ratio, set it to cropped.
Currently, since you set it to 1:1, a single prdouct will display a 530×530 image.
So let’s see how to regenerate an image.
1. Install the regenerate thumbnail plugin. (https://wordpress.org/plugins/regenerate-thumbnails/)
2. Go to Tools>Regenerate Thumbnails and click the ‘Regenerate Thumbnails’ button.
3. Go to the Single Product page and check if the image size has changed.
Hope things go well.
If you like it, please leave a review.
Enjoy Porto Theme.
Best regards.
Hi Porto,
After regenerate thumnail I see my main product image (not the thumnail small image) I mean the main image product with the same quality, not excellent (despixelled).
here: https://www.candleart.es/vela-san-jorge-abrecaminos/
Error in regenerate thumnail when regenerating (says: the miniature should be larger than the original). https://candleart.es/200123_3.JPG 1. After placing the configuration proposed to 1:1. https://candleart.es/200123_2.JPG 2. I have gone to Wordpress Settings – media and I see for the medium image 300×300. I don’t know if I should place to 530×530. https://candleart.es/200123_1.JPGthanks,
Joaquín Candle Art
Hi Porto,
After regenerate thumnail I see my main product image (not the thumnail small image) I mean the main image product with the same quality, not excellent (despixelled).
here: https://www.candleart.es/vela-san-jorge-abrecaminos/
Error in regenerate thumnail when regenerating (says: the miniature should be larger than the original). https://candleart.es/200123_3.JPG 1.
After placing the configuration proposed to 1:1. https://candleart.es/200123_2.JPG 2.I have gone to Wordpress Settings – media and I see for the medium image 300×300. I don’t know if I should place to 530×530. https://candleart.es/200123_1.JPG
thanks,
Joaquín Candle Art
(sorry I pasted 2 times by mistake)
Hello @Joaquim_,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello Porto Customers !!!
Thank you for using our Porto theme.
If you encounter any problems during use, please contact us via the support system at https://www.portotheme.com/support/ with your site credentials.
When using the theme, apply the patch if there is a patcher list. That way you can get the latest updates.
You can see the patcher post here: https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
Thank you again. Best regards.
Hello! With your latest update YOAST breadcrumbs are not working. How to replace porto breadcrumbs with yoast breadcrumbs?
Hello @arturs4
Thank you for contacting us. Yes, you are right.
If you use YOAST breadcrumb, the theme options of the breadcrumb will not work flexibility.
So in this version, we made our breadcrumbs always visible.
If you still want to use it, you need to override the page header template by using a child theme.
Best regards.
How do I do that? I’m already using Porto child theme.
Hello @arturs4
1. Add to the child theme with the same structure as the currently used page header template.
If you use page header 2 as an example, create porto-child/page_header/page_header_2.php and copy the parent theme file.
2. Here, call a user-defined function or yoast_breadcrumb() at the part where porto_breadcrumb is called.
Best regards.
it worked. thank you very much!
You’re Most Welcome!!
Problem with space in top banner after installing your demo https://www.portotheme.com/wordpress/porto/shop4-soft/ There is a space on left of the banner page who can not be remove (as it’s a css value with !important) that don’t appear on your demo site : the banner is full page.
Hi @optimizgroup
Thank you for contacting us.
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
How to remove product title from breadcrumb. I want to only show Home > Category
Also I want to remove delimiter after Category
Hi @djmikas
Thank you for contacting us.
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
Hello
Great theme! The new version is amazing. The features are amazing and the user experience has been improved significantly. Kudos to the team for continuing to make Porto better and better with each update. Highly recommend trying it out!
Regards
Hi @bogdantrajkovic511
Thanks so much. We always strive to improve our product so your praise means a lot to us. We invite you to continue to check out Porto and provide us with feedback so we can keep enhancing the experience. Thanks.
Regards.
Hello. Website crashes after switching on Merge javascripts and stylesheets & Enable Critical CSS. I’m getting this message: Fatal error: Cannot declare class Automattic\Jetpack\Device_Detection, because the name is already in use in /home/lenpaka/domains/e-lenpaka.lt/public_html/wp-content/plugins/porto-functionality/conditional-rendering/jetpack-device-detection/class-device-detection.php on line 17. I don’t use the Jetpack plugin!
Hi @lenpaka
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best Regards
Hi @lenpaka
Sorry for the inconvenience.
We solved it for you. You can update core using Porto Patcher https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/Best regards.
Also, how can the search bar remain visible on the bottom line when mobile scaling is done? As in the example image below.
https://disk.yandex.com.tr/i/4xQYyj9mqVe7LwHello @Alfanumerik
Thank you for contacting us.
As you can see in the screenshot below, the search form is shown in the mobile menu instead.
https://ibb.co/jrmN8JPIf you want to change, you can do it with additional CSS. If you have any other problems, please contact us via the support system.
Best regards.
I don’t want it to appear in the mobile menu. How can I do it with additional CSS?
I want it to work like in the example below.
https://www.portotheme.com/wordpress/porto/shop42/?porto_builder=shop42Hello @Alfanumerik
Here, you should disable the search box.
https://ibb.co/6H7YV8HOr you can add additional CSS in Porto>Theme Options>Skin>Custom CSS
If you have any other problems, Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Regards.
Hello, Porto. I updated the 6.7.1 theme and it caused a problem with my page: “there has been a critical error on this website” This is a very urgent matter. I need help
Hi @faniskavall
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best Regards
i have send you a ticket and i’m waiting
Hi @faniskavall
Sorry for the inconvenience.
We’ll solve it for you.
Regards.
Hello, I have seen that you have critical css functionality in the latest versions of your theme. Do you have a WPBakery demo which uses this critical css function? For example this one does not seem to use it: https://www.portotheme.com/wordpress/porto/corporate17/ This could be a deal maker for me if critical css could make google lighthouse performance numbers much better. Thank you!
Hello @bvfelectronics
Thank you for contacting us.
Please set ‘Merge stylesheets’ and ‘critical css’ in porto>speed optimize wizard>advanced. As you wish, I just generated the critical css for corporate 7.
As you can see below, mobile score is 97, desktop score is 100.
Please see results.
https://pagespeed.web.dev/report?url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fcorporate17%2F&hl=en&form_factor=desktopBest regards
Hello. I noticed that your blog post (for example this: https://www.romeing.it/shop/aegea-mosaici/) doesn’t have any H1. At least on my website. How can I fix this? thanks
Hello @romeing
Thank you for contacting us.
I saw your website. You developed the page content, even the page title, using WPBakery. So I think if you change the title tag to H1, there is no problem.
Best regards
Hello, Porto. I updated the 6.7.1 theme and it caused a problem with my page: The side menu bar on the homepage of the mobile version cannot be opened. Many pictures on the site cannot be displayed. The footer disappears. Product page images cannot be displayed. The payment method location picture on the checkout page cannot be displayed. The bottom of the checkout page prompts: “there has been a critical error on this website” This is a very urgent matter! ! ! My google ads are running and it’s lungingly bad for ads! ! I submitted a ticket but it’s been a day and I still haven’t heard back! ! ! We are in a hurry! ! ! !
Hello @myhigrow
Sorry for the inconvenience with theme. You don’t worry. We’ll help you as soon as possible via custom support.
Best regards
The site is now unavailable! ! This has had a serious impact on our existing customers as well. Please contact us as soon as possible.
We have replied your ticket on our support system. Please check it and get back to us soon. Waiting for your reply.
Best Regards
Hi Porto, There is some way to hide the bag (cart) at the top in the banner ? I have a third party pluggin for showing the cart for shopping thanks. www.candleart.es
regards, Joaquín
Hello @Joaquim_
Please go to Appearance > Theme Options > Header > WooCommerce > Mini Cart, and set the mini cart type to ‘none’.
Best regards.
