23221 comments found.
Hi, I need Customization services, which email address can I contact?
Hello, @cosmoweb,
For the paid Customization services, you can contact via email:
ptheme.customize@gmail.compthemes.developer@gmail.com
Regards, P-THEMES.
Hi, We have a coupon only valid for some products, not for the whole cart, is it possible to show which product is discounted on the cart page? Thank you
Hello, @xling666,
Actually, By default, there are no such settings available in the theme nor in the WooCommerce plugin. Coupons are handled and managed by the WooCommerce plugin. To achieve this you can use any third-party plugin from WP Market which suits your requirements at your own risk. I hope you can understand.
Have a nice day!
Regards, P-THEMES.
I see, s there a plugin that you would suggest I use?
Hello, @xling666,
Unfortunately, we have not tested any of the third party plugin with our theme for this reason officially, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements, but at your own risk.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I bought the theme in 2017, but I forgot which site I used it. Would you please remind me?
Hello, @donanma44,
Thanks for your contact, your purchase code has been used on this site: https://halikoltukyikama.gen.tr/
Regards, P-THEMES.
Thanks.
You’re Most Welcome!!
Woocommerce gives warning about porto/woocommerce/cart/cart-shipping.php and porto/woocommerce/global/quantity-input.php woo templates being OUTDATED, them being in version 3.6.0 and 4.0.0 instead of 7.3.0 and 7.2.0 respectively… Do you know about this?
Hello @Sofianos64
Thank you for contacting us.
Please update latest version. In Porto 6.7.2, compatibility with WooCommerce templates was matched.
Best regards.
Hi, Team
I once wrote some great features to be added in the porto, for example, 1. adding quantity selector in the offcavas mini cart panel 2. when adding an product, can you offer an option for the mini cart panel to be automatically opened. The above features have been added in Woodmart and Blocksy.
Today, I strongly recommend your team to consider adding sliding submenus into the mobile menu. The example demo is https://parkofideas.com/goldish/demo/. The theme name is Goldish in the themeforest if you search it. Its mobile menu design is amazing and quite similar to Shopify theme.
I know your team is busy and the recent theme update is great and more stable, especially the support is a lot better than before. Hope we can be better and become the theme leader in the themeforest. The new design of woocommerce theme is the key to get more conversions.
Thanks
Hello, @crazy_cube,
We really appreciate your patience and love for Porto, we really thanks to you for your the time to write this valuable comment and we really appreciate your suggestion as well, I am forwarding this suggestion/feature request to our development department as on top priority to note it down and take action on it, with the very next upcoming updates of the theme, we really blessed to have you as our valued customer. Hope you are enjoying our latest updates and will love our future upcoming updates as well.
Thanks for your understanding.
Regards, P-THEMES.
Hello,
When we open the search bar on the mobile version, the search bar is to wide so you can not see the first letters that you type. Is this possible to solve?
Hello, @Roschi,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 767px){
#header .searchform input {
width: 280px !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
VIRUS THREAT – DETECTED IN CODE OF YOUR PARENT WEBSITE THAT IS LINKED IN THIS PROJECT.
Table : wp_options Optiona Name : porto_settings Your Weblink : sw-themes.com
Threat Name : URL : Phishing URL : https://sw-themes.com/ Process : C:\Progam Files\Google\Chrome\Application\chrome.exe Detected by : Web Sheild (AVG ANTIVIRUS) Status : Connection Aborted. ID : 688dbebdbe92/2023-01-22T17:05:16.256Z
Hello, @redhomix,
Sorry for the inconvenience with our theme. There is a small conflict issue with AVG ANTIVIRUS secure team. We will contact them immediately and solve the issue as soon as possible. The problem will be resolved soon.
Regards, P-THEMES.
Hello; There is a problem with this demo
https://www.portotheme.com/wordpress/porto/architecture2/Services cannot be imported – https://prnt.sc/yVTAgSM1hDo3
That’s why these sections are coming while installing demo – https://prnt.sc/MT4CsLHDEF1g
I tried importing multiple times on multiple sites. Sorry, the problem is with the theme.
Could you please check it and get back to me?
Thanks
Hello @meoman
Sorry for the inconvenience that you faced with working on our theme.
Please install the “Advanced Custom Field”, “Post Type Unlimited” plugin before importing the demo. Then proceed with the import.
I wish you success.
Regards, P-THEMES.
Thanks for your response, We love using the porto theme. We are happy again that we chose you. We wish you continued success.
We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best.
Hello, I am unable to locate the settings to disable the newsletter popup in the theme options. Also, the forgot password feature on the support website did not work, as I did not receive any emails.
Hello @initONE
Thank you for contacting us. Please remove the display condition in ‘Popup Builder for any page’ of the Porto Page Layout.
Best regards
Thank you for your response. There is no display condition for the newsletter within the ‘popup builder for any page’. The only conditions set are for the header and footer to display on ‘All’ pages.
Hi @initONE
We recommend the following 2 ways.
1. Please check if you have used the Porto Modal Box widget on the page. If there is, remove the widget.
2. Please refresh the conditions in Porto/Tools.
I wish you success! Best Regards.
Hi Porto,
I have seen somewhere that Porto have a Widget regarding the cart. Please can give me details and how to activate it?
This have a sidebar for the items purchased or another icon localization for adding to cart?
thanks, Joaquín
Candle Art
Hello @Joaquim_
Nice to see you again. Hope you are well.
Anyway Ok, you can set cart icon size using Theme Option: Header > WooCommerce > Icon Size.
Best regards.
How can I change breadcrumbs background image according to page…as in Porto options the image for all the pages remains same.
Hello @SolidaleInfotech
Hope you are well.
1. You can change the background image in Theme Options > Breadcrumbs.
2. You can also change the background image in the page meta box when your site is not full site editing(fse) mode.
3. You can also change the breadcrumbs section using the block in the Porto template builder.
- Create a block in the Porto Template Builder
- And set conditions in the ‘banner’ of Porto Page Layouts.
Best regards.
Can you please elaborate how to disable FSE mode.
Hello @SolidaleInfotech
You can see about FSE mode here: https://www.portotheme.com/wordpress/porto/documentation/ongoing-feature-soft-mode/Best regards.
Hello, why i get this message when i try to insert the theme license?
“Sorry, it could not connect to the Porto API server. Please try again later.”
Please let me know, i need to update theme.
Best regards
Hi @maloneweb
Thank you for contacting us.
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
i want to buy this theme … i want to ask that is the multicurrency nd language plugin is available free or not?
Hello @hammads9
Hope you are well.
Yes, the Porto theme includes a free multilingual and multicurrency plugin. Enjoy doing well.
Best regards.
Hello, I want to buy your theme, so I’m wondering if you also deliver a child theme?
Sorry, I found answer for my question in comments…
Hello @lidijaa
Of course it’s OK. You can create a child theme and implement whatever you want. There are many sites online that are currently using Porto’s child theme. Thank you for returning your attention to Porto.
Regards, P-THEMES.
Thank you!
You’re Most Welcome!!
Hi, I’m trying to reset my license but the email to change my password doesn’t arrive to my inbox
Hello, @fernando-elevo,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I would like to ask a question. A new customer reached out to me to help resolve a control panel crash issue. I noticed that your theme plugin is conflicting with the WooCommerce Payments plugin. Is there any way to resolve this? Could you check on that? Thanks
Hello, @jose3905,
Sorry for the inconvenience that you faced with working on our theme.
Please make sure that you are using the very latest version of the theme and plugins and if yes then please turn ON the debug mode of the site to check the error on the screen, and ask your customer to contact us via our support system with theme purchase code and account and with the site WP Admin URL and Credentials and also with the Cpanel Login details so that we will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hey there! I’m highly interested in purchasing your theme, but I have some presale questions first: 1. I can see that it’s possible to close off canvas cart & filters as well as the login popup with ESC button; unfortunately that doesn’t seem to be possible for the fullscreen and off canvas side menus. Is it possible to add this functionality as well? 2. Does your theme support dark/light header skin change on scroll to use different navigation styles for dark and light backgrounds? 3. Is it possible to show shipping costs & change the quantity in the off canvas cart as well?
Hello @wutzelmutz
Thank you for contacting us. I will answer your questions.
1. If the feature is currently under discussion, it will be added in a few days.
2. Porto Theme supports dark mode, so it can meet your demands.
3. We do not support this feature.
Best Regards
Sorry, but your answers are not that clear: So the close on ESC functionality will be definitely added in the near future?
Hello @wutzelmutz,
It might be, it is already noted down to the development department and they will consider it for the future upcoming updates of the theme.
Regards, P-THEMES.
Imported the dummy content and now getting heaps of Anti-Virus warnings about a phishing attack. See screenshot: https://prnt.sc/DYfCuHOgoDcS
Dummy content appears to be infected.
Hi, @locko69
Sorry for the inconvenice with our theme. There is a small conflict issue with Avast secure team. We will contact them immediately and solve the issue as soon as possible. The problem will be resolved soon.
Best Regards
Hi there, we dont have anymore access to our support account / the email used for it, can you somehow reset it so we can create a new one using our purchase code?
Hello @spiele4us
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES
We cant login to your support system anymore, we dont have the email we used to register the account there anymore. Thats what our question was about. Could you somehow give us access?
Hello @spiele4us
I am very sorry for responding incorrectly.
Your user information hasn’t registered in support system, so you should register here again. https://www.portotheme.com/support/
Enjoy doing well.
Best regards
Hi there, thanks for your answer. When we try to register there it shows: “Purchase code already used.” What should we do now?
Hello @spiele4us
Ok Could you please share your theme purchase code PDF file with me and the email as well via my email aizazawan55@yahoo.com with this Comment URL, so that I will check and assist you accordingly and help you out in creating the support account.
Regards, P-THEMES.
hello – please we have an issue in the latest update from the Porto theme Block disappeared – Footer too – and we can’t make any edit reflect on website – It’s Urgent Need solution
Hi @yahiakhalil
I can see custom CSS on your site. It’s not theme style. I think WordPress style. Did you upgrade WordPress too?
<style id=”wp-custom-css”> #header .mobile-toggle { color: #000000; } .footer { display: none !important; } </style>
Anyway, you can remove CSS in Customize Option>Additional CSS
And you can refer to https://stackoverflow.com/questions/41021431/where-is-this-stylesheet-being-loaded-from
Best regards.
Hello, @yahiakhalil,
First of all, I have removed your comment, because it has the confidential information of your site, “The Logins” and that is the public forum, so its not valid to share here… Hope you can understand.
And I have solved your issue on your site, please check back to your site now after removing the browser cache: https://silkroadeg.com/
Here is the screenshot: https://postimg.cc/2bst35bP
I have added the condition to your footer: https://postimg.cc/y3Cfsr2K
I hope this helps.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
