Hi kingsleymensah! We are sorry but from a screenshot is not possible to understand if this is a single module (Single Media with Caption) or two modules (Single Media and a Text module). Please share the like URL.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

sorry this is icon box

Why you don’t create this with a Single Media module and a Text and don’t use the Column vertical space to reduce the gap? https://undsgn.d.pr/i/jMAnsy
Otherwise, open a ticket, share the link so we can suggest a CSS based on your settings.

Hi kingsleymensah! The best is WPRocket: https://support.undsgn.com/hc/en-us/articles/360017231458
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi wenerdcrew! We are sorry but don’t get you. Do you need sub-filters? In case it’s only possible if you use this other method (the page can also start with filter closed on load): https://undsgn.com/uncode/works/portfolio-masonry/

Yes, we need a subfilter.

The portfolio filter consists of ‘Show all, web, Adv…’ and I would like to add subfilters within each filter.

For example, I would like to add subfilters such as marketing, design, and strategy in the web filter so that I can see the corresponding content when I press each subfilter.

If I can’t add a subfilter, can I use the tab function to divide categories?

I hope you understand this question.

Please reply. Thank you!

Hi wenerdcrew! Yes as mentioned it cannot be done in the first filter layout you sent us Portfolio Agency (which uses the simple filters), but through the Ajax Filters used by the second example, ex: https://support.undsgn.com/hc/en-us/articles/8576290875665
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi tracedef! This is pretty odd since this message doesn’t come from Uncode (it’s from WordPress), and we don’t have any other users with this report. As you can see if you search online this is not an Uncode message, so developers should access your website to understand why only your installation has this problem. Please give a check to possible solutions.

Thank you for the response! This is obviously a wordpress generated message, and have already tried to troubleshoot via google and other means. Was hoping this might resonate with some possible causes… Thank you for the response.

Hi tracedef! Unfortunately, we can’t tell you why this only happens in these installations of yours without a debug. I also tried searching our private Help Center to see if any users had reported the problem in the past but this is the first report we have.

Hi katyhelgeson! You probably should update the theme and plugins since the latest version packed with Uncode is Uncode WPBakery Page Builder 6.13.0 (Uncode 2.7.12 – 2023/06/07): https://support.undsgn.com/hc/en-us/articles/213454129

Duh, I just looked at the files again and I was looking at the version for Rev Slider, not the page builder which is up-to-date. Sorry about that, I have definitely not had my coffee yet.

Hi katyhelgeson, and thank you for the confirmation!

Hi kingsleymensah! Please find here a dedicated video tutorial, you can insert the custom URL in the Social field: https://support.undsgn.com/hc/en-us/articles/213459589
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi croski! If you have these message is because this is real and we are going to prove it to you. Maybe this is a migration and you only registered the old URL and not the current URL. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hello piesse,
if you are asking if there is a way to do this directly from the Page Builder, no, there is not. The content of the Thank You page depends on WooCommerce, so if there is a hook that works with the standard version of WooCommerce, it must also work with the extend. On this page you can find some hooks used in the Thank You page https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi carlosrosales1979! Thanks for appreciating Uncode and thanks for the feedback. I honestly don’t see this; so many modern ones have been added to historical templates. I certainly don’t see anything that striking about any Squarespace template (really). I can understand what you’re saying about Cargo, but this is also a tool for a specific group of users quite different from Uncode’s audience, so it’s normal that their graphics are more “crazy.” Uncode has portfolio as one of the niches, but there is also classic, business, blog, and shops (of which there are many different styles, from classic to modern). For example isn’t this something more like what you see on Cargo? https://undsgn.com/uncode/homepages/shop-streetwear/
On one thing I fully agree instead, that is the fact is that it is a tool that has evolved into a design system, in fact if you look at the showcase ( https://undsgn.com/uncode/showcase/ ) you can see different graphic solutions. I’m sure you’ll find inclined to your tastes already in the first 3 rows Train to Kitezh, Marcia Wear, Nighthawks, Anton Burmistrov, etc.
If I didn’t understand what you wanted to say let us know.
Anyway if you are a good graphic designer, and you know how to work with Uncode contact us we are always looking for new designers to collaborate with!

Uncode Version 2.7.13 Uncode Core Version 2.7.12

it’s weird when you click one tab it works then it glitches and wont show any other tabs. website is fantasticdayspa.com second location menu tab section

i think it has to do with the tab ID. is there a way to change it?

Hello, do you mean frontend editor or backend editor? We don’t have a problem with either, but maybe we’re missing something. Here is an example: https://undsgn.d.pr/v/jKTAyk Cloned tabs have different IDs as far as I can see, but if you can make a video and share it with us it would be great and will help us to replicate the issue. However, tab IDs, if necessary, can be edited from the backend: https://undsgn.d.pr/i/2dKjmQ Thanks in advance, best

by the way I contacted you a week ago already

Hi mstoz! Please note that we replied on 16 June 2023, exactly 2 minutes after you sent us the message (probably you need to check your Spam folder etc): https://undsgn.d.pr/i/2JTB7s

Hi ibrianshumway! If you create a new gallery with fewer images does this work? If the answer is yes this means that there is some error part server when you try to upload additional images. To check if this is the case you should open Chrome Developers Tools and see if there is any error in Console (probably 403). At the moment the only solution to add these images that I can think of is to copy the image ID ( https://undsgn.d.pr/i/RRpTPD ) and paste it into the shortcode where you see the list of the other IDs ( https://undsgn.d.pr/i/uZ88wL ).

Thanks for the help. I can add as many images I want to the new gallery. It doesn’t have to be fewer. And then when I go back in at a later date to add more images, I have the same problem. Does that make sense?

Hi brianshumway! Yes it makes sense but as explained this is related to a server limit, have you seen as suggested if you have server error 503 in the Chrome > Developer Tools > Console? That’s why I suggested a manual method, we certainly can’t fix server limits from here.

Hi cudedesign! We don’t understand the question exactly, can you be more specific? Do you have to on every category page insert custom text? In case it is possible with Uncode. If you want to give us more information we can tell you more details.

Are we able to customise the product category page to include long form content? If you look at the link, we have a lot of content below the product area for SEO purposes.

Currently we are using a WPBakery add on to achieve this functionality. Does the Uncode theme allow us to design the product category page, or do we have to continue using a plugin?

Hi cudedesign! No with Uncode natively you can create the upper part different for all categories but not the area below the products.

Hi tomathen, and thank you for appreciate Uncode!
The media are the ones of the Wireframes plugin. In a few words, the Wireframes plugin needs these few media to use these images as placeholders. If you don’t want them, please block this with the “Block import of default placeholders” hook you can find on the bottom of this page: https://support.undsgn.com/hc/en-us/articles/360001634157

Super, thank you very very much!!!!

You welcome!

Hi apollorae! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hello Bexaexpert
if you use the old lightbox https://undsgn.d.pr/i/Sfishq the volume of the videos will follow the last YouTube usage, so if you had muted the video when you visited YouTube, it will open in mute mode, otherwise it will open with the last value set. The new lightbox always opens videos in mute mode instead, sorry, but from the next update we will add advanced settings to better control the volume without depending on YouTube settings: https://undsgn.d.pr/i/T994sm

All the best

Hi,
I’m sorry, but this is not something we can do from here. Since it is a 403 error, you should ask your host to debug it for you and give you more advice since they will see the error logs: maybe there are some permission restrictions, some folders are protected etc.

If you also need further support, this is offered in our help centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you for the reply. Clearing cookies resolves the problem for a few days as I mentioned, so the issue seems to be cookie related. This could still be something server side on my end?

Hi tracedef! We honestly can’t tell you because we’ve never had any other similar reports related to cookies. Here we have a resources with the causes we found over the years (yes, it’s indeed always related to the server settings): https://support.undsgn.com/hc/en-us/articles/115000580429

Hi web_SKOR! We are sorry, but it is not possible to use Font Awesome Pro. We had already explored this possibility, but it is not compatible with the system that was already in use on Uncode. However, if you are using Icon Box, perhaps it would be better for you to directly upload the SVG file in the Media option.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi flowerypekoecom! It seems strange that things are exactly as you say or that there hasn’t been a URL change. This is something we can verify and give you evidence of. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi domaineauchere!
1. This we don’t think is something possible. Anyway this part is about Envato, as authors we don’t have access to this (the commercial and licensing part is handled by Envato). You should try to hear from their support: https://help.market.envato.com/hc/en-us/requests/new
2. Please find here more info about custom fonts: https://support.undsgn.com/hc/en-us/articles/214006085

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc