Hi! It seems a bit strange that is related to the update (at least we don’t have similar reports from other users). Anyway, without the possibility to check the installation is really not probable to understand the possible issue since also this Amelia is not one of the suggested or packed plugins. Please open a ticket, share complete logins, so developers can check at this.

I think we fixed this!

yeah we did. Thanks guys.

Try to purge all possible caches you can have, for example possible extra services like Cloudflare etc.

It’s not a cache problem, I always try that first. Anyway, it’s not your problem Thank you!

Ok let us know if you find somethings, here we tested also another installation with the latest version and it works as it should.

nevermind, I figured it out!

Hi vickymontero, and thank you for the confirmation!

Hi colegram_ch! This is definitely not a feature of Uncode or something you can find in other themes. More like you need to see if it’s something that can be implemented with WooCommerce itself (the plugin that takes care of the eCommerce part of the themes). There is probably some extension or it can be made through the Digital Download features.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi, Ok thank you for your answer, I will contact you when the time comes.

See you soon

Thank you for the confirmation!

Hi SassaBjorg! Ok issue confirmed, we will insert also this fix in tomorrow update.

Great, thanks! As always, you guys are amazing!

Thank you for the confirmation and for the report!

Hi llunataronja! Next to the error message you probably have, you should have a link that explain how to ask for support relative to possible license issues… Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi lbas! You need to be sure to have the latest version of Uncode and check the Page list of the Selective Import, this layout is part of the new version of Uncode: https://support.undsgn.com/hc/en-us/articles/214001065
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Yes, that was it, my mistake, easy fix, thank you! Great theme, excellent support.

Hi lbas, and thank you for the confirmation!

Hi paoletta88! I understand this problem of yours but as explained if we have not received any other similar support requests, and therefore implies that there is something strange happening on your installation, our developers need to see this installation of yours to understand what is going on. It is certainly not something we can debug in words without even a link to your site.
Only thing I can think of is to try to see if you put a logo in the WordPress Customizer that overrides the theme options: https://undsgn.d.pr/i/GK4gAR
If not, you need to open a private ticket at our Help Center: https://support.undsgn.com/hc/en-us

Thank you so much for your help! Finally, I solved the issue!!! I tried your solution first, and it worked, but the nav bar was still displaying in white when the settings were set to black. After tweaking some things and changing the font size on the home page, it finally worked. Thanks for your help; you are very kind! I appreciate it.

Hi paoletta88 and thank you for the confirmation!

Hi michalcica, and thank you for the heads-up! We are going to fix this soon!

You welcome!

Hi! Just a short update here that making the `uncode_gmaps_init()` function public helped me a lot and let me solve the issue of our client.

Thanks for the fast implementation!

Thank you for the confirmation!

Hi Pudis! Please find here more info: https://support.undsgn.com/hc/en-us/articles/11143875681693
Anyway, if you have another setup you can contact us at any time so we can help with the possible migration.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank You. We use different domain, because on production domain php 5.6. And its server should be updated after we finish our job… So best option is license migration.

Hi Pudis! Yes, when you will need to migrate you can contact us privately, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi BlackWat3r! Nothing for which I can suggest you a simple code here but it is a good point, I pass the info to the developers.

Hi BlackWat3r! On the very next update there will be the dots on mobile in this scenario, confirmed.

Hi Stefan1904, and thank you for the confirmation!
Not sure what is the CF module, sorry. Anyway the top part can be created with the dynamic modules (it’s pretty standard and it’s the same of our demo even if we just change the title, the short description, and background): https://support.undsgn.com/hc/en-us/articles/360011223818
For the second custom part you can use this hook and assign to each category e a different Content Block with a custom content: https://support.undsgn.com/hc/en-us/articles/11977049471389
I hope this makes sense!

Thanks. Last question: It seems that in your demos the product tabs on the product pages are not the standard woocommerce tabs and you manually use a page builder tab element.

Can you still use plugins which add additional tabs via hooks? We don’t want to loose this standard woocommerce hook functionality. Optimally we would like to use some of the new tab design for the product tabs but with another plugin to add additional tabs with individual content.

Hope you understand what i mean.

Hello Stefan1904.
I invite you to read our documentation on this, especially the box at the bottom of the page where we mention this very aspect: https://support.undsgn.com/hc/en-us/articles/360011205078 Although we have also included modules that allow you to add custom hooks in certain positions, we cannot guarantee full compatibility of our builder with all plugins developed by all other authors, so in case of incompatibility we can only suggest using the default WooCommerce layout: https://undsgn.d.pr/i/pBIQzd
Best .-)

Hello! The link you provided points to a theme by different authors, and anyway, WPBakery page builder, included in Uncode, doesn’t need to register any licence. Could you please clarify this?

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi celediaztristan! These are YouTube videos and as for documentation, it’s not possible to have YouTube video backgrounds on mobile, this is only possible when you use self-hosted videos: https://support.undsgn.com/hc/en-us/articles/115000721729
PS: Before you switch to this new builder, please take a look at their documentation because this is not possible even with their builder if you use YouTube videos.

Hi kingsleymensah! You can use this simple code in the Theme Options > CSS:

.lg-sub-html p {
    font-size: 16px;
}

thanks this worked. Also, i want to move the text up to just below the image

Hi and thank you for the confirmation! We are sorry but this is not possible. The Lightbox plugin doesn’t allow fo this option, we are flexile but within the limits of what we show on all our demos.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

We are sorry but there is not an option for this since inside the thumbnails there can be also other elements with links like the Categories, Date, Author etc. This is possible if you use the Overlay layout, not the Content Under Image, where elements are inside the Media Area.

We deactivated all plugins, loaded the Wordpress Twenty Twenty-Three theme and tested a post with html in the excerpt and it works fine. I know in years past it never used to work, yet it seems to work in the latest version 6.2.2

We have it working within the Uncode theme by not specifying a character limit to the excerpt. When we add a limit it strips the html.

Yes exactly you can’t stripe the characters because you can’t know where the HTML code breaks.

Hi boujlal! Try to add this code in the Theme Options or in the Child Theme, otherwise, we need to check privately why your installation is affected by this issue:

@media (max-width: 959px){
    body.wc-zoom-enabled div.product div.images .zoom-overlay {
      display: none;
    }
    a.woocommerce-main-image.lbox-trigger-item {
      pointer-events: none;
   }
}

Thank you, but still not working, if I tap on the gap between images it scrolls but not on the images

Hi boujlal! We tested on our installations and the options are these: https://undsgn.d.pr/i/eJrkH6
If you confirm you have this options set to Yes, it should be something else that we cannot understand from here, sorry.
We tested also our demo (same layout) and it works as it should: https://undsgn.com/uncode/shop/integra-trident/
https://undsgn.com/uncode/shop/oceanside-navy/

Hi Pudis! Use this URL: https://undsgn.com/uncode/

Thank You. Can we use licence on development domain and then move to production site?

Hi Pudis! Yes sure, if you have a problem with the migration you just need to contact us.