Hello! The link you provided points to a theme by different authors, and anyway, WPBakery page builder, included in Uncode, doesn’t need to register any licence. Could you please clarify this?

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi celediaztristan! These are YouTube videos and as for documentation, it’s not possible to have YouTube video backgrounds on mobile, this is only possible when you use self-hosted videos: https://support.undsgn.com/hc/en-us/articles/115000721729
PS: Before you switch to this new builder, please take a look at their documentation because this is not possible even with their builder if you use YouTube videos.

Hi kingsleymensah! You can use this simple code in the Theme Options > CSS:

.lg-sub-html p {
    font-size: 16px;
}

thanks this worked. Also, i want to move the text up to just below the image

Hi and thank you for the confirmation! We are sorry but this is not possible. The Lightbox plugin doesn’t allow fo this option, we are flexile but within the limits of what we show on all our demos.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

We are sorry but there is not an option for this since inside the thumbnails there can be also other elements with links like the Categories, Date, Author etc. This is possible if you use the Overlay layout, not the Content Under Image, where elements are inside the Media Area.

We deactivated all plugins, loaded the Wordpress Twenty Twenty-Three theme and tested a post with html in the excerpt and it works fine. I know in years past it never used to work, yet it seems to work in the latest version 6.2.2

We have it working within the Uncode theme by not specifying a character limit to the excerpt. When we add a limit it strips the html.

Yes exactly you can’t stripe the characters because you can’t know where the HTML code breaks.

Hi boujlal! Try to add this code in the Theme Options or in the Child Theme, otherwise, we need to check privately why your installation is affected by this issue:

@media (max-width: 959px){
    body.wc-zoom-enabled div.product div.images .zoom-overlay {
      display: none;
    }
    a.woocommerce-main-image.lbox-trigger-item {
      pointer-events: none;
   }
}

Thank you, but still not working, if I tap on the gap between images it scrolls but not on the images

Hi boujlal! We tested on our installations and the options are these: https://undsgn.d.pr/i/eJrkH6
If you confirm you have this options set to Yes, it should be something else that we cannot understand from here, sorry.
We tested also our demo (same layout) and it works as it should: https://undsgn.com/uncode/shop/integra-trident/
https://undsgn.com/uncode/shop/oceanside-navy/

Hi Pudis! Use this URL: https://undsgn.com/uncode/

Thank You. Can we use licence on development domain and then move to production site?

Hi Pudis! Yes sure, if you have a problem with the migration you just need to contact us.

Hi Snapshot00! It’s really hard to understand what you say and what these icons are, please share real examples so we can understand.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Can you please tell me how i add a image so you can easily understand what i mean to say

These messages on the Envato site are not a support tool so there is no ability to upload images. Upload images to the web, there are many free services and send us the link.

Hi Snapshot00! Please follow this: https://support.undsgn.com/hc/articles/213459549

I have tried, but its not working for your documentation

Hi Snapshot00! This is the method used by all users, if it’s not working for you please open a ticket so we can check what you are missing.

Hi ragsntatters! If the license is used on the same domain you should not have problems registering it. Please send a private message using the form you find on this page, and include your Purchase Code so we can check the issue: https://themeforest.net/user/undsgn

cool thanks sent

Hi ragsntatters and thank you for the confirmation!

Hi Stefan1904, and thank you for you interest!
Yes this is something completely configurable, it will be an image of everything. Please find here more info: https://support.undsgn.com/hc/en-us/articles/8584630782993
Yes, I have seen users with an Ajax Search in the main menu, I don’t remember exactly what plugin it was (probably FiboSearch if I remember correctly).

Hi kingsleymensah! We are sorry but from a screenshot is not possible to understand if this is a single module (Single Media with Caption) or two modules (Single Media and a Text module). Please share the like URL.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

sorry this is icon box

Why you don’t create this with a Single Media module and a Text and don’t use the Column vertical space to reduce the gap? https://undsgn.d.pr/i/jMAnsy
Otherwise, open a ticket, share the link so we can suggest a CSS based on your settings.

Hi kingsleymensah! The best is WPRocket: https://support.undsgn.com/hc/en-us/articles/360017231458
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi wenerdcrew! We are sorry but don’t get you. Do you need sub-filters? In case it’s only possible if you use this other method (the page can also start with filter closed on load): https://undsgn.com/uncode/works/portfolio-masonry/

Yes, we need a subfilter.

The portfolio filter consists of ‘Show all, web, Adv…’ and I would like to add subfilters within each filter.

For example, I would like to add subfilters such as marketing, design, and strategy in the web filter so that I can see the corresponding content when I press each subfilter.

If I can’t add a subfilter, can I use the tab function to divide categories?

I hope you understand this question.

Please reply. Thank you!

Hi wenerdcrew! Yes as mentioned it cannot be done in the first filter layout you sent us Portfolio Agency (which uses the simple filters), but through the Ajax Filters used by the second example, ex: https://support.undsgn.com/hc/en-us/articles/8576290875665
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi tracedef! This is pretty odd since this message doesn’t come from Uncode (it’s from WordPress), and we don’t have any other users with this report. As you can see if you search online this is not an Uncode message, so developers should access your website to understand why only your installation has this problem. Please give a check to possible solutions.

Thank you for the response! This is obviously a wordpress generated message, and have already tried to troubleshoot via google and other means. Was hoping this might resonate with some possible causes… Thank you for the response.

Hi tracedef! Unfortunately, we can’t tell you why this only happens in these installations of yours without a debug. I also tried searching our private Help Center to see if any users had reported the problem in the past but this is the first report we have.

Hi katyhelgeson! You probably should update the theme and plugins since the latest version packed with Uncode is Uncode WPBakery Page Builder 6.13.0 (Uncode 2.7.12 – 2023/06/07): https://support.undsgn.com/hc/en-us/articles/213454129

Duh, I just looked at the files again and I was looking at the version for Rev Slider, not the page builder which is up-to-date. Sorry about that, I have definitely not had my coffee yet.

Hi katyhelgeson, and thank you for the confirmation!

Hi kingsleymensah! Please find here a dedicated video tutorial, you can insert the custom URL in the Social field: https://support.undsgn.com/hc/en-us/articles/213459589
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi croski! If you have these message is because this is real and we are going to prove it to you. Maybe this is a migration and you only registered the old URL and not the current URL. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hello piesse,
if you are asking if there is a way to do this directly from the Page Builder, no, there is not. The content of the Thank You page depends on WooCommerce, so if there is a hook that works with the standard version of WooCommerce, it must also work with the extend. On this page you can find some hooks used in the Thank You page https://woocommerce.com/posts/customize-woocommerce-thank-you-confirmation-page/

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi carlosrosales1979! Thanks for appreciating Uncode and thanks for the feedback. I honestly don’t see this; so many modern ones have been added to historical templates. I certainly don’t see anything that striking about any Squarespace template (really). I can understand what you’re saying about Cargo, but this is also a tool for a specific group of users quite different from Uncode’s audience, so it’s normal that their graphics are more “crazy.” Uncode has portfolio as one of the niches, but there is also classic, business, blog, and shops (of which there are many different styles, from classic to modern). For example isn’t this something more like what you see on Cargo? https://undsgn.com/uncode/homepages/shop-streetwear/
On one thing I fully agree instead, that is the fact is that it is a tool that has evolved into a design system, in fact if you look at the showcase ( https://undsgn.com/uncode/showcase/ ) you can see different graphic solutions. I’m sure you’ll find inclined to your tastes already in the first 3 rows Train to Kitezh, Marcia Wear, Nighthawks, Anton Burmistrov, etc.
If I didn’t understand what you wanted to say let us know.
Anyway if you are a good graphic designer, and you know how to work with Uncode contact us we are always looking for new designers to collaborate with!

Uncode Version 2.7.13 Uncode Core Version 2.7.12

it’s weird when you click one tab it works then it glitches and wont show any other tabs. website is fantasticdayspa.com second location menu tab section

i think it has to do with the tab ID. is there a way to change it?

Hello, do you mean frontend editor or backend editor? We don’t have a problem with either, but maybe we’re missing something. Here is an example: https://undsgn.d.pr/v/jKTAyk Cloned tabs have different IDs as far as I can see, but if you can make a video and share it with us it would be great and will help us to replicate the issue. However, tab IDs, if necessary, can be edited from the backend: https://undsgn.d.pr/i/2dKjmQ Thanks in advance, best