8628 comments found.
Hello, I need an e-commerce website where I can send a photo along with the purchase of a product from the store. Do you have a theme that offers this feature?
Hi colegram_ch! This is definitely not a feature of Uncode or something you can find in other themes. More like you need to see if it’s something that can be implemented with WooCommerce itself (the plugin that takes care of the eCommerce part of the themes). There is probably some extension or it can be made through the Digital Download features.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, Ok thank you for your answer, I will contact you when the time comes.
See you soon
Thank you for the confirmation!
I wanted to report a bug with the new version. I tested it on two sites that I manage, so it’s not an CSS or plugin issue. The are 2 issues affecting the off canvas elements: 1. The hamburger icon on an off-canvas vertical menu on desktop no longer transforms to an “X” 2. The close button of the side-cart stops working after you add items, when you’re using an off-canvas vertical menu. If you can’t replicate it, please contact me and I’ll provide a video.
Hi SassaBjorg! We know the issue with the Side-Cart, in fact an update will be probably published tomorrow, and here you have the fix: https://support.undsgn.com/hc/en-us/articles/214092169
Anyway, we are not able to replicate the first issue, are you sure it’s not related to cache or customisations? In case please share the URL so we can check.
Thank you very much for the quick reaction. You can see the problem here: https://www.sassabjorg.com/ I removed all the custom CSS and it persists.
Hi SassaBjorg! Ok issue confirmed, we will insert also this fix in tomorrow update.
Great, thanks! As always, you guys are amazing!
Thank you for the confirmation and for the report! 
I can’t update the theme because i’ve changed the name of my web, before was tinyuniverseminiatures.com, and now is dollhousefloorings.com, I think the purchase code is catched on the old website. Can you help me?
Hi llunataronja! Next to the error message you probably have, you should have a link that explain how to ask for support relative to possible license issues… Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
I’m trying to upload the “Shop Product” layout but it’s not listed in the Theme Import section, what is it called there?
Hi lbas! You need to be sure to have the latest version of Uncode and check the Page list of the Selective Import, this layout is part of the new version of Uncode: https://support.undsgn.com/hc/en-us/articles/214001065
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yes, that was it, my mistake, easy fix, thank you! Great theme, excellent support.
Hi lbas, and thank you for the confirmation! 
Hi, I put off the cart icon and set up a different logo for the mobile, but all changes that I’m making are not working in the mobile version, even if I delete the cache in my phone. Is there something that I missing ? I also check the setting in each individual page but they are ok… Please help 
Sorry I didn’t mention that I’m working on the menu in the header
Hi paoletta88! I am sorry but if you have such a strange issue that not other users report without being able to access the installation or at least see it, it is impossible in words to understand the possible problem. Have you disabled all the extra plugins? It seems like you have a cached version for the mobile (the cache is on the server, not on the device).
hi, thank you for getting back to me so quickly. I really appreciate your assistance. However, I’ve spent the entire day trying various approaches, but unfortunately, I haven’t been able to resolve the issue. I’m at a loss as to what to do next, as the problem persists even after trying different methods.
The main concern is that the logo appears squished only on mobile devices, and despite my attempts to remove it along with the cart icon, they stubbornly remain visible. This situation is quite frustrating, and I’m in dire need of your expertise and guidance to find a solution.
I would be extremely grateful if you could provide further assistance in resolving this matter.
Thank you for your time and understanding.
Best regards,
Hi paoletta88! I understand this problem of yours but as explained if we have not received any other similar support requests, and therefore implies that there is something strange happening on your installation, our developers need to see this installation of yours to understand what is going on. It is certainly not something we can debug in words without even a link to your site.
Only thing I can think of is to try to see if you put a logo in the WordPress Customizer that overrides the theme options: https://undsgn.d.pr/i/GK4gAR
If not, you need to open a private ticket at our Help Center: https://support.undsgn.com/hc/en-us
Thank you so much for your help! Finally, I solved the issue!!! I tried your solution first, and it worked, but the nav bar was still displaying in white when the settings were set to black. After tweaking some things and changing the font size on the home page, it finally worked. Thanks for your help; you are very kind! I appreciate it.
Hi paoletta88 and thank you for the confirmation!
Hi, after latest theme update when I click search icon on mobile the menu automatically opens too. It also happens on your demo pages so I hope you will fix it soon. https://undsgn.com/uncode/homepages/shop-ajax/
Hi michalcica, and thank you for the heads-up! We are going to fix this soon!
Dear team,
I am the developer of the WeePie Cookie Allow Plugin on CodeCanyon and have a question.
One of our clients is having an issue with showing the Uncode Google Maps, when using our plugin.
In short, our plugin blocks HTML (that can place cookies) until the website visitor gives consent. After consent, scripts are automatically reloaded. This sometimes does not work out of the box when scripts have dependencies like the google object for Google Maps or when attached to DOM ready or window load event.
In this case I can create a compatibility hook in our plugin, to call e.g. some global JavaScript function.
So I would like to create a compatibility with your Theme, but as far as I can see, the JavaScript code that initiates the Google Map is wrapped in an IIFE (Immediately Invoked Function Expression):
(function() {
"use strict";
var uncode_gmaps_init = function() {
// ...
};
}());
This prevents me from calling the uncode_gmaps_init() function manually.
Our plugin frontend code also has some JavaScript events your plugin can hook into, like you are doing at the bottom of the uncode.gmaps.js file:
if ( typeof window.parent.vc !== 'undefined' ) {
window.parent.vc.events.on('shortcodeView:ready shortcodeView:update', function(model) {
setVcFrontend = requestTimeout(function(){
uncode_gmaps_init();
}, 500);
});
}
I hope there is a way we can find a solution. Can you email me at weepie-plugins@outlook.com for further contact?
Hope to hear from you and thanks a lot in advance!
Kind regards, Vincent / WeePie Plugins
Hi WeePiePlugins! OK so you are asking for a way to call that function manually right? We could make it global so that you can call it from your plugin if that solves your problem. Probably it will be part of the next update, please let we know…
Hey!
Yeah that sounds great!!
Thanks so much for your fast reply!
Kind regards and have a nice weekend in advance, Vincent
Thank you for the confirmation! We try to insert it in at the next update, if there is no urgency. In case maybe contact us so we can confirm.
Next update would be super! Thanks again for your fast reply and willing to solve this, appreciate it very much!
You welcome!
Hi! Just a short update here that making the `uncode_gmaps_init()` function public helped me a lot and let me solve the issue of our client.
Thanks for the fast implementation!
Thank you for the confirmation!
hi, preorder question. Can we add any template parts in pages? or singlea ny template pages?
Hi Pudis, and thank you for your interest! Yes, confirmed you can add any section you see on the demo on any page, for example: https://support.undsgn.com/hc/en-us/articles/360002620538
Otherwise, you can also use the Wireframes plugin: https://undsgn.com/uncode/wireframes/
Perfect
Thank you for the confirmation!
Just bought license. How about development domain? We will change domain after job is done.
Hi Pudis! Please find here more info: https://support.undsgn.com/hc/en-us/articles/11143875681693
Anyway, if you have another setup you can contact us at any time so we can help with the possible migration.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank You. We use different domain, because on production domain php 5.6. And its server should be updated after we finish our job… So best option is license migration.
Hi Pudis! Yes, when you will need to migrate you can contact us privately, and include your Purchase Code: https://themeforest.net/user/undsgn
On your vertical nav: https://undsgn.com/uncode/shop/apple-iwatch/ ... is it possible to update this layout for a better mobile experience? Meaning there should be at least a dot indicator showing the user that there are more images. This is pretty standard practice. owl-dots disabled << this should be enabled by default.
Hi BlackWat3r! Nothing for which I can suggest you a simple code here but it is a good point, I pass the info to the developers.
Hi BlackWat3r! On the very next update there will be the dots on mobile in this scenario, confirmed.
- The close button on the slide-in main menu and slide in cart is not working
- On this product page, you cannot select the size: https://undsgn.com/uncode/shop/traverse-winner/
Hi Stefan1904, and thank you for the heads-up!
We see the problem with the sizes but we are not able to replicate the other isse. Probably you have still have the cached files. If you are testing with your device please open it in Incognito (tested now and the close works as expected).
Thanks. It is working now. One more question: We are building a new online shop. And on category pages we want to have a category description block at the top and one at the bottom like many shops do it. And we want to use page builder blocks for this. My idea would be to add a custom field with your cf module to every category and insert the category specific shortcode of a page builder block in there. Would this be possible?
Not sure what is the CF module, sorry. Anyway the top part can be created with the dynamic modules (it’s pretty standard and it’s the same of our demo even if we just change the title, the short description, and background): https://support.undsgn.com/hc/en-us/articles/360011223818
For the second custom part you can use this hook and assign to each category e a different Content Block with a custom content: https://support.undsgn.com/hc/en-us/articles/11977049471389
I hope this makes sense!
Thanks. Last question: It seems that in your demos the product tabs on the product pages are not the standard woocommerce tabs and you manually use a page builder tab element.
Can you still use plugins which add additional tabs via hooks? We don’t want to loose this standard woocommerce hook functionality. Optimally we would like to use some of the new tab design for the product tabs but with another plugin to add additional tabs with individual content.
Hope you understand what i mean.
Hello Stefan1904.
I invite you to read our documentation on this, especially the box at the bottom of the page where we mention this very aspect: https://support.undsgn.com/hc/en-us/articles/360011205078 Although we have also included modules that allow you to add custom hooks in certain positions, we cannot guarantee full compatibility of our builder with all plugins developed by all other authors, so in case of incompatibility we can only suggest using the default WooCommerce layout: https://undsgn.d.pr/i/pBIQzd
Best .-)
Hello, I just updated my old theme to yours and I am getting this error for wpbakery of “The license is already activated on http://promo-theme.com/novo. You can manage your licenses at support.wpbakery.com or purchase a new license at wpbakery.com.” how can I remedy this issue? I’ve already deleted the old wpbakery plugin from the old theme
Hello! The link you provided points to a theme by different authors, and anyway, WPBakery page builder, included in Uncode, doesn’t need to register any licence. Could you please clarify this?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, why can’t the full screen videos of this website be seen on mobile phones? I’m considering moving to elementor because I can’t take it anymore. https://universomedia.com/
Hi celediaztristan! These are YouTube videos and as for documentation, it’s not possible to have YouTube video backgrounds on mobile, this is only possible when you use self-hosted videos: https://support.undsgn.com/hc/en-us/articles/115000721729
PS: Before you switch to this new builder, please take a look at their documentation because this is not possible even with their builder if you use YouTube videos.
Helllo how do i increase the caption text size in lightbox https://prnt.sc/HWzZbvEmUXf-
Hi kingsleymensah! We are sorry but from this screenshot is not possible to understand what Lightbox you are using (since Uncode has tow different Lightbox options). Cab you please share the live link?
Otherwise, if you prefer private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi kingsleymensah! You can use this simple code in the Theme Options > CSS:
.lg-sub-html p {
font-size: 16px;
}
thanks this worked. Also, i want to move the text up to just below the image
Hi and thank you for the confirmation! We are sorry but this is not possible. The Lightbox plugin doesn’t allow fo this option, we are flexile but within the limits of what we show on all our demos.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
WordPress by default allows html to be used within the post excerpt which shows within the post loop. The Uncode theme seems to remove this. Is there a way to allow html to be used within a post excerpt?
Nevermind, I have just worked out if your remove the ‘Chars number…’ it works perfectly. Adding a limit to the characters is stripping html.
Hi thinkpadcreative! WordPress by default does NOT allow for HTML in the Excerpt, this is a screenshot taken from the default theme: https://lopezb.d.pr/i/3Nocfi
In fact, if I am not mistaken, there are plugins that do this, if you want to try them but if the tags are not closed (this can happen if via dedicated feature you cut the text according to characters, you risk breaking the layout).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
We were replying to each other at the same time and I see that you got the point
Thanks. I have another question about building post blocks. Is there a way to link the entire block to the relevant post and not just the image, title or button? I noticed there is an option ‘Items All-Clickable Area’ for ‘Table’ layout, however I am using ‘CSS Grid’ and would like to achieve the same result.
We are sorry but there is not an option for this since inside the thumbnails there can be also other elements with links like the Categories, Date, Author etc. This is possible if you use the Overlay layout, not the Content Under Image, where elements are inside the Media Area.
We deactivated all plugins, loaded the Wordpress Twenty Twenty-Three theme and tested a post with html in the excerpt and it works fine. I know in years past it never used to work, yet it seems to work in the latest version 6.2.2
We have it working within the Uncode theme by not specifying a character limit to the excerpt. When we add a limit it strips the html.
Yes exactly you can’t stripe the characters because you can’t know where the HTML code breaks.
Scroll not working on mobile product gallery https://oqglasses.com/
Hi boujlal! Try to disable this option: https://undsgn.d.pr/i/Cbebbi
Thank you, but still not working it’s like I can’t tap on the pictures to scroll
Hi boujlal! Try to add this code in the Theme Options or in the Child Theme, otherwise, we need to check privately why your installation is affected by this issue:
@media (max-width: 959px){
body.wc-zoom-enabled div.product div.images .zoom-overlay {
display: none;
}
a.woocommerce-main-image.lbox-trigger-item {
pointer-events: none;
}
}
Thank you, but still not working, if I tap on the gap between images it scrolls but not on the images
Hi boujlal! We tested on our installations and the options are these: https://undsgn.d.pr/i/eJrkH6
If you confirm you have this options set to Yes, it should be something else that we cannot understand from here, sorry.
We tested also our demo (same layout) and it works as it should: https://undsgn.com/uncode/shop/integra-trident/
https://undsgn.com/uncode/shop/oceanside-navy/
Hi, how to remove envato market top bar? We need to get templates with URL’s for creating website.
Hi Pudis! Use this URL: https://undsgn.com/uncode/
Thank You. Can we use licence on development domain and then move to production site?
Hi Pudis! Yes sure, if you have a problem with the migration you just need to contact us.
Hi Snapshot00! It’s really hard to understand what you say and what these icons are, please share real examples so we can understand.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Can you please tell me how i add a image so you can easily understand what i mean to say
These messages on the Envato site are not a support tool so there is no ability to upload images. Upload images to the web, there are many free services and send us the link.
Hi Snapshot00! Please follow this: https://support.undsgn.com/hc/articles/213459549
I have tried, but its not working for your documentation
Hi Snapshot00! This is the method used by all users, if it’s not working for you please open a ticket so we can check what you are missing.
Hey I have a license for the site and I have a sub path for the same site that I have it installed on as well. The license doesn’t work on the sub path. My support thing has expired but previously they made it work but that has since stopped working thanks
Hi ragsntatters! If the license is used on the same domain you should not have problems registering it. Please send a private message using the form you find on this page, and include your Purchase Code so we can check the issue: https://themeforest.net/user/undsgn
cool thanks sent
Hi ragsntatters and thank you for the confirmation!
Presale questions: In your demos you have a attribute image of the brand on product and category pages. Is it possible to insert multiple attribute images on these pages at any position? So not only brand but also something like black friday label, food labels etc all on different positions? And what if a product is associated to multiple brands with one attribute? Can i choose which brand image i want to display or will all be displayed? Do you plan to include an ajax search in the main menu? If not do you know any plugin that is compatible?
Hi Stefan1904, and thank you for you interest!
Yes this is something completely configurable, it will be an image of everything. Please find here more info: https://support.undsgn.com/hc/en-us/articles/8584630782993
Yes, I have seen users with an Ajax Search in the main menu, I don’t remember exactly what plugin it was (probably FiboSearch if I remember correctly).
