8598 comments found.
Hi Uncode Somehow between today and yesterday, all images on my website are suddenly blurred, unless I open the photos. Everything has been working without problems until now, and I haven’t changed anything. I updated all plugins, with no effect. Any solution suggestions? ( www.martinries.dk ) Best regards Martin
Hi Madebyries! If you’ve updated WordPress to version 6.4.x, you’ll also need to update Uncode, as Adaptive Images https://undsgn.d.pr/i/ZCaSSO won’t work with Uncode earlier than 2.8.7 and WP later than 6.4 (here’s the changelog https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log and here more info about how to update https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc 
weird top menu added when i choose side menu, how get rid of it, or at least make it trasnparent? see here: http://stefanl.s3-eu-west-1.amazonaws.com/wierd%20top%20menu%20added%20when%20choose%20sidemenu.png does anybody know this?
Hi lllab! Ok we see now this message as told this messages board is terrible for support, the Off-Canvas Menu should work like this (again, we need you to access the Help Center so you can share the live link and logins): https://undsgn.com/uncode/homepages/creative-product/
is this a bad joke? do you read what i write? you block me from support so i cant use it…. also it cant be a side menu only works with top menu on? that cant be right?
We don’t block you. The login and emails that can access the Help Center are managed by Envato, this is a rule for all users. This prevents users who have not bought the theme (and thus their email is not recognized) from accessing the Help Center. Only the email linked to the Envato account can send messages. This is a general rule. We are not the ones who blocked your message but you must use the same email as your Envato account.
Hi lllab! Just to notify you that we are closing the office for the day. So if for some reason you can’t/won’t use the Help Center like everyone else, at this link you can ask for a refund since we need logins etc to help: https://themeforest.net/refund_requests/new
Alternatively, log in to the Help Center, navigate to your profile page and send responses from here. We will respond in the next few hours when we reopen the office.
we need help no refund but thanks. i managed now to use and find the support entry and try to use it via this from. i hope this will solve it. good evening then
We just replied to you (we need logins).
well i am not sure why i should give you login to my server? it is a clean new install, no plugins, no custom code. question is if that is normal, then for sure you know how to make clean, or if not normal, we wlil again clean install (was installed 3 days ago as testing site for the full once it works. so it is a clean fresh uncode code only.
Hi lllab! As told above in one of the message, FTP logins are only required if there is some possible server issue. We specified that for this we just need the live URL and the WP logins (you can also create temporary ones). Anyway, it seems we fixed everything yesterday on the private Help Center.
When we use sticky menu and scroll down, the menu three lines and logo are jumping on page, as you can see in video here https://www.veed.io/view/0bdacdc3-6988-4883-8fbd-db0218560989?panel=share, how can it be avoided?
thanks!
Hi lllab! It’s really the first time we see this, and it’s not possible to debug from a video, please deactivate all extra plugins, possible customisation, open a ticket and insert your logins so developers can check it: https://support.undsgn.com/hc
we solved the first one in removing a css to solve another issue, which is then the post above(also send to support but didnt get an answer yet. thx for help solving this issue. we want a normal sliding side menu not an L shaped menu.
Hi lllab! As suggested above if you need support please use the Help Center, we see that you replied but your message was blocked and you should have received a notification, please reply tickets with the same email used to login, otherwise the message is blocked. Also not sure what is L shaped Menu…
i didnt get any notification sadly. no idea why it was blocked?? i just added 2 images to explain our issue.
Hi lllab! As explained you replied our first message with a different email (not the one used to login to the Help Center), please check the spam since you should have a notification about the problem. Anyway, just reply your ticket with the correct email.
Hi, i see nothing in spam sadly, also the email in envato is an old that i cannot use for sending since years, all emails to this email get to another account with same domain ending from which i replied. Why is this so complicated? i am customer, you also see it here and i have purchased AND supported batch visible too. please for help! thanks!
for question what is l shaped menu see the link above for the screenshot i sent and posted here. for not understandable reason the side menu also adds a kind of top menu which forms an unwanted “L-shape” or top menu. we find no setting to remove this or make it invisible. as support not works via my recent email pls help me here or answer my “blocked email” please. thanks!
Hi lllab! Why is it complicated? There is a dedicated Help Center for support that is used by all the users. Simply, this message board is not followed by the Support Team and is not a support tool, in fact, you cannot send logins, etc…
Anyway, here is the message that was sent to you at 17:11: https://undsgn.d.pr/i/DlJ4fm
The email you used is not the one registered, and so the message was blocked. For your info you send the message using the “office@....” and not the “order@....” that is your valid email.
PS: Besides here you can’t even attach screenshots (precisely because it is not a support tool) and we really struggle to understand what is a menu “L shape Menu”, do you see the same on our site as well? In case send the link so we have a reference… On the Help Center you could have uploaded an image since it is not always easy to explain design in words. Just make sure you use the right email from your Envato account when responding to messages.
why complicated? as support blocks my recent email, and i cant answer with old. you see i am customer and hope for help and support. the new email has the same domain as old, so this really should not be a problem to verify i am a legal customer(i own 2 licenses). so i have no idea to get support as i cant use this old email saved here. i can only answer from new variant. (office@ instead of order@...)
“In case send the link so we have a reference” the link is in my post above! and you say i shall use the right email, HOW OFTEN DO I NEED TO SAY- THIS OLD EMAIL DOESNT EXIST ANYMORE, I CANT ANSWER FROM IT, ONLY RECIEVE IT (it gets send to new). it is weird i not et supported as my old email cant be used, you see i have 2 licenses, also support should see that,
We don’t know how to explain it. Help center access is managed by Envato, so you have to use the same Envato email that you used to open the ticket, if you don’t use the same email the message gets blocked. As mentioned, this message wall is not a support tool. You cannot use the “order@” email you used just a few hours ago?
PS: in your link above to Veed we don’t see any L shape, just a regular Overlay/Offcanvas Menu.
please help!
Read above, you cannot write in another message for a link you inserted into another message. Please use the Help Center as any user.
” You cannot use the “order@” email you used just a few hours ago?” i did never use it, i used the online form, you replied to my old email, the old email doesn’t exist since 10 years. i can receive emails to it as it gets transferred automatic to the new, i answer the support directly from same emeial where i recived it. this is the office…...PLEASE HELP, i cannot imagine Uncode cant do a clean side menu, for sure we do some wrong and needed your support
“PS: in your link above to Veed we don’t see any L shape, just a regular Overlay/Offcanvas Menu.” —>> well, there is a white bad(same colored bar as menu BG) on top. this is unwanted, i called it L shape but the name isnt important,the problem is how to remove the top white bar, or how to make it transparent to get a clean normal side menu,. thanks!
p.s.: the link in veed is not what i mean, the othe rpost with the image link: http://stefanl.s3-eu-west-1.amazonaws.com/wierd%20top%20menu%20added%20when%20choose%20sidemenu.png
i AGAIN get an email to use the “normal support as all others” well i tried but I CANT AS YOU BLOCK MY NEW EMAIL and ask me to use non existent old one!are you guys reading what i write?
Hi lllab! At this point it is a problem because “order@” is your Envato email.
You have to log in to our Help Center to write and read responses.
This is an Envato centralized system, and we cannot create exceptions as authors (we don’t have the tools).
How should I tell you that this does not happen on our demo, and so I certainly cannot tell from a screenshot why you have this? We need the live link and logins, so you need to use the Help Center.
Please login to our Help Center and use your account page to send and read messages: https://undsgn.d.pr/i/jMIiWW
Alternatively, ask for a refund because we cannot help you here (this is not our support tool). Of course, we use it but for simple answers to users with expired support and not for debugging.
Is there going to be a version released where controlling individual instances of the styles of buttons (i.e. button font size, font weight, better hover/inactive controls, etc.) – Currently, there are many options missing from a button style, even the styles in the general theme settings are missing things. But, overall, controlling a button with more options than what is available now.
Hi blakejnolan! No honestly nothing is planned for the next update, except for a couple of users we never got any requests regarding this element, so there won’t be any big changes. Certainly, in the Button module, you can change size, shape, font size, family, underline, etc etc… Now I don’t understand in detail your needs in case share some examples.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Best Regards Lennart
Hi leppe! We are sorry for this issue. This is caused by a change in the new version of WP that broke the Adaptive Images. Anyway, Adaptive Images is an older version for delivering images to multiple devices; the newer option is the Dynamic Srcset:
https://support.undsgn.com/hc/en-us/articles/4403183673873
The newer Dynamic Srcset has been recommended and added since Uncode 2.4.0.
Anyway, a fix will be published later today or tomorrow, but we strongly suggest activating the better-performing Dynamic Srcset.
Thanks for a quick reply!! When I’m going to activate Dynamic Srcset this warning occurs;
Before using this option, it is recommended to delete the currently Adaptive Images to create the new Adaptive Srcset versions. Please click on ‘Delete all AI Images’ and then activate this option.
Does it mean that all images in Media will be deleted?
Hi leppe! Yes, exactly, but not your media, just the adaptive crops of these media 
Thanks! Now that I have changed to Dynamic Srcset I see no difference. Will I do that when your fix will be published?
Please share the link, this fixed for all users so you are missing something…
From what I can see you don’t have the new option activated… your website is still using the Adaptive Images. You need to activate this option: https://support.undsgn.com/hc/en-us/articles/4403183673873#&gid=1&pid=1
My bad. Thanks for the help!
Thank you for the confirmation! 
Hi again! After updated the Uncode theme to the latest version, the blurry images occurs again, why
Best Regards Lennart
Hi, you have not flushed the cache or something else we cannot evaluate from here since the new version fixed this for all users (you just need to log into the Facebook group, for example, to have a direct comparison with other users).
Ok. Is it correct that both the “Adaptive Images” and “Adaptive Images Async” should be set to On?
Yes you can have to On both or better use this occasion to switch to the new and better performant Dynamic Srcset. Please follow this dedicated article: https://support.undsgn.com/hc/en-us/articles/14791390760989
Thanks!!
Thank you for the confirmation! 
Hi, I am an Uncode enthusiast and use it often. I have a question: in the mobile version of a single post with left sidebar, I first see the sidebar and then the content of the article. Is it possible to reverse this order? I’d like to see the article first and then the sidebar at the bottom. Do I have to use a content block to do this? If this is the best solution, how do I manage the content of individual posts dynamically? I don’t need it for archive but right inside the article. Thank you
Hi pinkyvoice and thank you for appreciate Uncode! 
Yes with a Content Block (custom design) you can use the option of the Row to invert the Column Ordering on Device (Responsive Tab), if you instead you are using the default layout probably it’s possible with a CSS but in case we need to check the website to suggest the correct code. So, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Ok, I understand. I won’t bother you with a support ticket if it’s possible, only one question now: how can I set the content block to dinamically show the content of my post in a column?
Hello! Basically: you need to create a Content Block with the layout you prefer and insert a text module with the Dynamic Text option selected: https://undsgn.d.pr/i/VF5IA2 Then use this Content Block for the content of your post: https://undsgn.d.pr/i/VkcMq0
Again, if you need more detailed help, I would advise you to open a ticket in our Help Centre. Best 
Great, thank you so much, it worked! 
Thank you for the confirmation!
PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, In the tab section in the excerpt, I want to add a line break or space between two texts. How can I achieve that? https://prnt.sc/_JdmCwFvGRK4
Hi Creativity_ns! We are sorry but this is not possible, this is a simple Excerpt text. There are no extra CSS we can suggest to help you here.
Hi! I’m trying to update a client’s uncode theme purchased by another developer. This other developer is not responding anymore. He basically quit and fled with pretty much everything he could. Would there be any way for me to retrieve the activation code associated with the domain to update the theme? Thank you for your time. I appreciate it.
Hi tobiedesgreniers300! No we are sorry but only the user that bought the theme has the License. Unfortunately, we cannot help with this because it may also be that he has used the licence for a new site. You have to contact the person who bought the licence or buy your own licence.
Hi, presale question: does it possible to add link and text (random) for the portfolio grid? Like this link the contact, blog etc… https://sekko.qodeinteractive.com
Hi kisarnold! You can have something similar, please note that on our demo, we have this setup only as an example of the blog (not portfolio, but it’s applicable as well): https://undsgn.com/uncode/blog/blog-media/page/2/
Hello,
I’m maintaining my wordpress website where there is Uncode installed. While I’m updating some plugins they say that there is a “There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again.”.
Since it’s the first time in a year I’m doing updates my support period expired recently, what a timing!
Anyway, I have not installed the theme on multiple installations nor have done anything else.
I’m running my wordpress website in a AWS Lightsail distribution, so maybe there is a catch with DNS, HOSTINGS, IPs, Regions?
I’ve tried to unregister the theme from the settings panel, but then when I try to register it back with the code it says that it’s already registered somewhere else.. I don’t know what to do.
I can’t update the plugins, I can’t update the theme, I can’t update wordpress version.
Thank you.
Hi pasianottoengineering! Yes it seems you originally insstalled the theme on a different URL and you migrated to a new URL. Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
I can confirm that following your instructions the problem has been solved and now the theme is registered correctly.
Thank you.
Thank you for the confirmation! 
domain change -> license
I purchased 2 licenses for Uncode. The domains they are registered are no longer in use. I need to have the licenses removed from those domains, so I can use them with other domains.
A suggestion…include a feature to release domains in your control panel. I have this option with other top themes I’ve purchased on ThemeForest. It would save both your team…and your end users lots of time!
Hi iHuman! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down: https://themeforest.net/licenses/standard
PS: We just want to add that if you have this feature on other themes it is only to allow migration from a staging site to the final domain (for no theme is it possible according to Envato Policy to use the same license for different projects). We also invited you to contact Envato if you think our directions are not correct.
Every theme I’ve ever purchased on Envato is 1 license = 1 domain. If you no longer are using it with that domain, you release the license and use it with a different domain. It can ONLY BE USED WITH ONE DOMAIN AT A TIME – but it is NOT permanently attached to a specific domain, I have read through the Envato Standard License and no where do I find what you are claiming – that when the domain is no longer required or the site is taken down, the license can’t be used on another domain.
I have also read on the community forums that the license can be transferred to a new domain.
You have implied that the there is a clause in the Envato Standard License that specifically says “ Once that domain is no longer required, the License ends when that site is taken down.” I do not find anything like this at all, so in case I missed it, please paste the exact clause in your reply to this message.
Hi iHuman! Here you are:
· Envato Standard License: https://themeforest.net/licenses/standard
· Full License Agreements: https://themeforest.net/licenses/terms/regular
Quoting the Standard License:
” You can’t use one of our Standard Licenses on multiple clients or jobs. ”
” You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”). ”
” For example: the item is a website theme and the end product is the final website customized with your content. ”
” One license for each customized end product “
You can also read this thread on the Envato forum where a Envato support representative responds: “If the website was the same and you were just moving domains for example, you could re-register the license. But a new website for a different purpose requires a new license.”
https://forums.envato.com/t/are-authors-allowed-to-reset-purchase-codes/454742If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
PS: To speed up the process in the message of your request, you can ask to refer the tickets 3173336 and 3186674 (through these, you can be immediately directed to the right level of expertise, otherwise you may get a generic response from the first level support).
PHP bug since the last theme update. Fail to check that variable ’$media_post_id’ is set before using. Here is the error:
Undefined variable $media_post_id in /wp-content/themes/uncode/partials/elements.php on line 3247.
Please ensure the variable it set before using it. My logs are full of the above error (thousands of times).
Thanks
Thank you for bringing this to our attention, we will look into it immediately and, if necessary, come out with a fix in the next available update. All the best 
Hi – this is still a problem after updating to the latest version (2.8.9.1). Only the line number of the error has changed:
Undefined variable $media_post_id in /wp-content/themes/uncode/partials/elements.php on line 3251.
On that line is a function call that uses this variable without checking that it’s set:
$picture_cover = uncode_get_picture_html( $media_post_id, .....)
Above it, lines 3211 – 3220 contain if blocks that attempt to set the variable. However, if none of the if blocks are true, the variable is not set.
It only takes one line of code to fix the error – I have done so by adding the following on line 3213 before the ‘if’ block:
$media_post_id = null;
Without this fix, it’s generating a huge number of errors in my logs. Please fix in the next release. Thanks
Thanks again for bringing this to our attention. A fix has already been included in the beta version. Best 
Great – thanks v much!
You welcome
how to make top bar sticky?
Hello hernawan! Sorry, there is no option to make the topbar sticky together with the navbar. It could be simulated with custom CSS, but the navbar height is used for numerous calculations within the theme layout, and the topbar is not included in these calculations and this could lead to conflicts.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc 
Hi, is it possible to use the Woo sorting filter (https://ibb.co/7byKRcB) on both desktop and mobile devices without having to use any of the ajax filters?
Even if I select none in the ajax filters in the filters tab (https://ibb.co/bvMnp0b), the show/hide filters toggle switch would still be visible on both mobile and desktop. I’m trying to disable that and simply show the woo sorting filter (https://ibb.co/LxDt4sK) on all the devices.
Just the ajax woo sorting filter would be great for all devices without the toggle switch
Hello, you can of course use the default WooCommerce filters instead of Ajax. However, I don’t understand what the problem is with the show/hide filters toggle. The behaviour should be this for desktop: https://undsgn.d.pr/i/EQazqn and this for mobile https://undsgn.d.pr/i/G0d2tB Do you have a different behaviour on your installation? Can you share some more information?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yes i’m looking for the exact thing you provided in the desktop and mobile screenshots. Could you please tell me what settings or steps to take to achieve that? is it from post module filter settings?
or if you could please tell me which demo page that is in your screenshots. I can download that and implement those settings in my product archive pages
have these settings been removed in version 2.8.6?
I’m following this https://support.undsgn.com/hc/en-us/articles/360011115877-Posts-and-Gallery-Filters#woocommerce-sorting but i dont have these settings in my posts module
HI KN66! It’s implemented in the Ajax Filters (that basically substitute the old filters): https://undsgn.d.pr/i/1i3PgN
Hi, thanks for the reply.
I’ve figured that if I use ajax filters, I can’t get rid of the side bar or the show/hide filters toggle button and I just wanted to use the ajax woo sorting filters for my products and no other filter but that wasn’t possible.
and if I use CSS grid layout, and set the filtering to standard, there’s no option for woo filters under the filters tab.
So the only option to get the default woo filters for me was to use the Grid layout, set the filtering to standard and then I get the default woo sorting filters.
I really liked the ‘Animation Sequential’ in the post module and that option is only available if I select the CSS grid and not with the grid layout and had to drop that because of the availability of woo filters with the grid layout.
It took me sometime but I figured that out that I had to use the regular grid option to get the default woo filters.
CSS Grid option looks better and has more options to play with but no woo filters if we select the filtering to standard 
hey, do you think we could get the the ajax based woo filters only and maybe an option to turn on/off any other filters with that in the future updates?
Hi KN66! We are sorry but it’s really not easy to figure out, since we are referring layouts and design in words. Please share the link to your page, I think we can fix with just a few CSSa, please set the Ajax Filters to Horizontal or better Overlay and share the link.
I’m currently working on a staging website and I’ve set the layout to Grid with ajax filters (ajax filters content block to ‘none’) and woo sorting and woo sorting count enabled.
Hi! here you are:
a.uncode-toggle-ajax-filters.item-align-left {
display: none !important;
}
yes that would work on the desktop layout but for tablet or mobile layout, woo filters would also disappear.
My understanding is that the ajax based woo sorting filters are to be used in combination with other filters, hence the toggle switch for tablet or mobile layout.
To get result I needed, I dropped out the ajax based woo filters and I was using Grid layout with filters set to standard and then just turning on the woo sorting filters.
Add this too (even if this can also be set by the options):
@media (max-width: 959px){
.ajax-grid-system .extra-filters-wrapper {
display: block;
}
}
perfect!! that worked like I intended.
one last thing: you said it can also be set by the options.. could you point me where in the options if I don’t use the css snippet
Hi KN66! Thank you for the confirmation! They are in the Filters tab as suggested above.
Hello About woocommerce I would like to know, if it is possible to change the color of the “add to cart” button and show the “quick view button”, in “grid” mode under the add to cart button. I need to show just : Product title, Price, Add to cart, Quick view. -> No product image
Thanks
Hello deGroup, if I understand the layout you have in mind, the “Add to Cart” button takes the default colours, so the only way to change it is with custom CSS or by modifying the WooCommerce “Simple Button” template in the child theme. As for the Quick View button, the change is much more invasive: the icon hangs on a hook inside the media block and is not meant to be displayed independently. You should append the class method to another hook and style the button as you wish. Unfortunately, this is not a customisation that is part of normal support.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, thanks for your answer An other question, is there the possibility to show the product tags instead of the product categorys?
Hi deGroup! Can you please specify in what element? It’s not easy to understand.. please upload a screenshot or reference a similar layout form our demo.
Hello, we had to migrate our website’s hosting platform and in order to re-install the encode privacy plugin it told us to remove the code but now we can’t re-register the product back with the original purchase code.
Hello CAMSTR007! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn Best 
Hi, I’ve updated the theme after a long time to the newest version and I can’t figure out how to display the “View Cart” button after Add to Cart button is pressed on the single product page.
I had this before the update: https://ibb.co/4ZGtZhc
Is there a way I can have something like that in the latest version?
Hi KN66! Now I have no idea what version of Uncode you had, but note that there are over the years also changes from WooCommerce itself that are then obviously reflected. What you can have is this: https://lopezb.d.pr/i/LXSdJC
To do this though, there are conditions:
There is no sidecart or minicart;
You have Sidecart or Minicart but this option is on “Default”: https://lopezb.d.pr/i/ML04ae
yes that is what I was looking for and it worked. Thankyou undsgn team
Thank you for confirming, best 
Hello! Can you assist me in deregistering a purchase code? I am migrating the theme to a different domain. I already made a ticket at UNDSGN.com, but no response there yet, Regards.
Hi MaartenPex! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Good morning, I need your help, I bought a license for my domain “cresta.pe”, I have migrated to another domain “erizarte.com” and the license does not work. Could you please support me, the page with the domain “cresta.pe” is elimination. Review the license terms and if I change domains if I can keep my license. My email is ingsisort@gmail.com.
Hi ingsisort! Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hello! I just sent a private message using the form. My new domain is “erizarte.com”.
I think that we have already replied to this request! Did not received the reply?
Hey there, Folks… So, I was using this purchased theme on a site, used Uncode’s tools to unregistered it, and not trying to use it on another site and I keep getting errors stating that the code won’t work. Anyone else having issues with this??? I should be able to apply the liscense to another site if it is no longer associated with a previous site. Thanks folks!!!
Hi dshives69! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn