Hello! Unfortunately this is not possible as highlighted in our documentation ( https://undsgn.d.pr/i/00Q99s ): https://support.undsgn.com/hc/en-us/articles/213456829 In fact, in all of our demos, you’ll see tons of variations, but you won’t see this option.

Let us know if you have further doubts. Best

Ooh, I didn’t know that. Thanks

Hi kawesabu! Thank you for the confirmation, even if we cannot help with this!

also please check the woocommerce product shortcode here: https://www.galaxymarketing.global/de/instagram/do-instagram-influencers-earn-money/

Css is messed up

Hello supermex! From here we can only see that your content is missing paragraphs, some tags do not seem to be closed and there is some dirt in the page code, divs and headings open and not closed, repeated IDs etc. A carousel seems to be contained in a heading, and I submitted the page to the code validator which says there are errors even before the body tag is opened. Without being able to deactivate the plugins and create a test page using the regular page builder and the text editor, removing the html added by hand, I can only say that the problem does not seem to be due to the theme but to custom interventions, sorry.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello! If I understand correctly, no, you can’t create a static page, call it with the name of a category and pretend that WordPress thinks it’s the category page, WordPress doesn’t work that way. You can, however, customise the layout of the category page using Content Blocks: more info here https://support.undsgn.com/hc/en-us/articles/214002145-Archives and here https://support.undsgn.com/hc/en-us/articles/214002905-Content-Blocks

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

PS: I hope that after you have re-updated everything you have inserrted the fix we passed you that can’t certainly be part of the latest version of the theme you download from Envato, we don’t see it here… https://cavislab.com/?product=testing-new-bug – https://undsgn.d.pr/i/wYo7KI

Thank you for your assistance, after inserting your fix in the brand new installation, the js is finally working correctly! I’ll continue trying to make it work on the old website.

Thank you for confirming, all the best

Hi mafalduki! The Child Theme is something only for customisation, yes the updates are for the parent theme. You don’t have to do nothing just update the parent theme.

Thanks so much! You guys rock!

Thank you for the confirmation!

Hello dunies! There should be instructions next to the error. However, please send us a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn
Best

Hello! We have just checked on a test installation with the latest version of Uncode and if you are referring to this https://undsgn.d.pr/v/h6mAPA everything seems to work fine, as you can see. If you are referring to something else instead, please provide a link so we can better check.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi BridgetteBryant! Probably it’s related to cache, or something else we cannot evaluate from here without even a link to your site. we can only grant this is the fix, as confirmed by all users. Otherwise you can also evaluate to activate the new Dynamic Srcset images that are an evolution of the system you are using, as suggested in the article: https://support.undsgn.com/hc/en-us/articles/14791390760989

Ok. I’ll look into that.

Thanks a bunch.

Thank you too, best

Hi animisglobal! I think this is already fixed.

Thank you. It is now. I was able to re-register and update the theme + plugins. Appreciate the help.

Thank you for the confirmation!

Hello rvekla! From here I can see that you bought the theme several months ago and the support has expired, which is why I imagine you cannot access the Help Centre.
However, if you’ve updated WordPress to version 6.4.x, you’ll also need to update Uncode, as Adaptive Images https://undsgn.d.pr/i/ZCaSSO won’t work with Uncode earlier than 2.8.7 and WP later than 6.4 (here’s the changelog https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log and here more info about how to update https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update).
Let us know, best

Thank you, now its working, but in the Theme Options now I cannot see anything. I tried to open example footer layout and its not showing anything.

Hello! Without entering your site I can only make guesses:

• Have you also updated the plugins coming with Uncode?
• Do you have a child theme maybe? In this case I recommend to switch it off and check if there is any conflict: maybe you added customizations in the past that need to be updated as well.
• Or maybe an old 3rd party plugin? In this case, disable the extra plugins as well to find the culprit.

Best

Hi hesatter! As you can see we already replied to you. Did you check in your Spam box? https://undsgn.d.pr/i/EQOkts

Oops. It looks like Envato had my old email address and I didn’t get the email. I updated it and will send another message using the correct email to respond with the info you requested. Thanks.

Thank you too, all the best

Hello!
We have not had any reports on this, also because we do not promote any support for ACF, so we do not test the various updates in connection with this plugin. You talk about an update: what have you updated? Uncode? The plugin? WordPress? All of them? If you’re talking about the Uncode update, which version did you come from? For between 2.8.7 and 2.8.8 there were no changes to justify such a change.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi R3PL1K4N7! Please check this option: https://undsgn.d.pr/i/w2tRLL
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

hello, I do have that activated in my ajax filter settings. That’s why I was a bit confused when it wasn’t working.

This is an option of the Ajax Filters: https://support.undsgn.com/hc/en-us/articles/8576290875665

Hi birkmanit! Unfortunately, this is not possible with either Uncode or any other theme. The problem is that services like Spotify, YouTube, and others do not allow to change the look of their player precisely because this is distinctive to their brand (and after all, in a lot of these cases, they are offering a free service).

Good point. Thanks you!

Thank you too, all the best

Hi kawesabu! Please check this code, otherwise, we need to check your layout to create a possible hack:

.owl-next {
margin-right: 0px !important;
}
.owl-prev {
margin-left: 0px !important;
}

Works. Thank You

Thank you for the confirmation!

Hi haphoi2626! Is not possible? Next to the error you have precise instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi gusi1994! No there is no documentation for developers, if that is what you are asking. There are many pages and video tutorials for the Posts module, but there is definitely no developer API. Besides I wouldn’t recommend to use the Posts module if you have to open links (because you would have “dead” pages used only for creating thumbnails), while it might be more opportune to use the Media Gallery where you can have a custom link for each item, a title and a description (the look can be quite similar to the Posts module). Here now we don’t know the details of what you need to do.

Thank you for your answer. This information is enough for now.

Thank you for the confirmation, even if we cannot always help with possible customisation issues.

Hello! The line-height of the text block is the theme’s default and is hard-coded into the style sheet. If you want to change it, you can do so via the child theme or in “Theme Options -> CSS & JS -> CSS” with a CSS snippet:

p, li, dt, dd, dl, address, label, small, pre, code, span.tab-excerpt {
    line-height: 1.75;
}

This is the default value, change it as you wish.

If you want to target a single text module, add a class or id to your https://undsgn.d.pr/i/0JdjME module and use it for example like this:

.custom-line-height p {
    line-height: 2.5;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you!

Thank you for the confirmation!

Hi R3PL1K4N7! We are sorry but we are not able to reproduce the issue. When we inspect your website it just loads in a few seconds: https://lopezb.d.pr/v/wB0ZhD
From here it’s really not possible to debug better if we don’t have other users reporting this issue and we are not able to replicate.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Interesting, I encounter long load times still but only when i am clicking the category links or the main shop page. I have caching enabled, using an ecommerce plan. I guess I’ll reach out to support. I saw your video so I’m confused as my WP Engine host support said things were fast on their end too. hmmmm.

Hi R3PL1K4N7! At this point is probably a local problem if this works for us and for WPEngine support too. Really not sure how we can help more since we don’t see the problem…

Hello Axi and thank you! However, I’m sorry, but I’m not sure to understand what you’re trying to achieve. If you can, please, provide an example.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc