Hi hesatter! As you can see we already replied to you. Did you check in your Spam box? https://undsgn.d.pr/i/EQOkts

Oops. It looks like Envato had my old email address and I didn’t get the email. I updated it and will send another message using the correct email to respond with the info you requested. Thanks.

Thank you too, all the best

Hello!
We have not had any reports on this, also because we do not promote any support for ACF, so we do not test the various updates in connection with this plugin. You talk about an update: what have you updated? Uncode? The plugin? WordPress? All of them? If you’re talking about the Uncode update, which version did you come from? For between 2.8.7 and 2.8.8 there were no changes to justify such a change.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi R3PL1K4N7! Please check this option: https://undsgn.d.pr/i/w2tRLL
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

hello, I do have that activated in my ajax filter settings. That’s why I was a bit confused when it wasn’t working.

This is an option of the Ajax Filters: https://support.undsgn.com/hc/en-us/articles/8576290875665

Hi birkmanit! Unfortunately, this is not possible with either Uncode or any other theme. The problem is that services like Spotify, YouTube, and others do not allow to change the look of their player precisely because this is distinctive to their brand (and after all, in a lot of these cases, they are offering a free service).

Good point. Thanks you!

Thank you too, all the best

Hi kawesabu! Please check this code, otherwise, we need to check your layout to create a possible hack:

.owl-next {
margin-right: 0px !important;
}
.owl-prev {
margin-left: 0px !important;
}

Works. Thank You

Thank you for the confirmation!

Hi haphoi2626! Is not possible? Next to the error you have precise instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi gusi1994! No there is no documentation for developers, if that is what you are asking. There are many pages and video tutorials for the Posts module, but there is definitely no developer API. Besides I wouldn’t recommend to use the Posts module if you have to open links (because you would have “dead” pages used only for creating thumbnails), while it might be more opportune to use the Media Gallery where you can have a custom link for each item, a title and a description (the look can be quite similar to the Posts module). Here now we don’t know the details of what you need to do.

Thank you for your answer. This information is enough for now.

Thank you for the confirmation, even if we cannot always help with possible customisation issues.

Hello! The line-height of the text block is the theme’s default and is hard-coded into the style sheet. If you want to change it, you can do so via the child theme or in “Theme Options -> CSS & JS -> CSS” with a CSS snippet:

p, li, dt, dd, dl, address, label, small, pre, code, span.tab-excerpt {
    line-height: 1.75;
}

This is the default value, change it as you wish.

If you want to target a single text module, add a class or id to your https://undsgn.d.pr/i/0JdjME module and use it for example like this:

.custom-line-height p {
    line-height: 2.5;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you!

Thank you for the confirmation!

Hi R3PL1K4N7! We are sorry but we are not able to reproduce the issue. When we inspect your website it just loads in a few seconds: https://lopezb.d.pr/v/wB0ZhD
From here it’s really not possible to debug better if we don’t have other users reporting this issue and we are not able to replicate.
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Interesting, I encounter long load times still but only when i am clicking the category links or the main shop page. I have caching enabled, using an ecommerce plan. I guess I’ll reach out to support. I saw your video so I’m confused as my WP Engine host support said things were fast on their end too. hmmmm.

Hi R3PL1K4N7! At this point is probably a local problem if this works for us and for WPEngine support too. Really not sure how we can help more since we don’t see the problem…

Hello Axi and thank you! However, I’m sorry, but I’m not sure to understand what you’re trying to achieve. If you can, please, provide an example.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi Madebyries! If you’ve updated WordPress to version 6.4.x, you’ll also need to update Uncode, as Adaptive Images https://undsgn.d.pr/i/ZCaSSO won’t work with Uncode earlier than 2.8.7 and WP later than 6.4 (here’s the changelog https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log and here more info about how to update https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update).

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

We just replied to you (we need logins).

well i am not sure why i should give you login to my server? it is a clean new install, no plugins, no custom code. question is if that is normal, then for sure you know how to make clean, or if not normal, we wlil again clean install (was installed 3 days ago as testing site for the full once it works. so it is a clean fresh uncode code only.

Hi lllab! As told above in one of the message, FTP logins are only required if there is some possible server issue. We specified that for this we just need the live URL and the WP logins (you can also create temporary ones). Anyway, it seems we fixed everything yesterday on the private Help Center.

“PS: in your link above to Veed we don’t see any L shape, just a regular Overlay/Offcanvas Menu.” —>> well, there is a white bad(same colored bar as menu BG) on top. this is unwanted, i called it L shape but the name isnt important,the problem is how to remove the top white bar, or how to make it transparent to get a clean normal side menu,. thanks!

p.s.: the link in veed is not what i mean, the othe rpost with the image link: http://stefanl.s3-eu-west-1.amazonaws.com/wierd%20top%20menu%20added%20when%20choose%20sidemenu.png

i AGAIN get an email to use the “normal support as all others” well i tried but I CANT AS YOU BLOCK MY NEW EMAIL and ask me to use non existent old one!are you guys reading what i write?

Hi lllab! At this point it is a problem because “order@” is your Envato email.
You have to log in to our Help Center to write and read responses.
This is an Envato centralized system, and we cannot create exceptions as authors (we don’t have the tools).
How should I tell you that this does not happen on our demo, and so I certainly cannot tell from a screenshot why you have this? We need the live link and logins, so you need to use the Help Center.
Please login to our Help Center and use your account page to send and read messages: https://undsgn.d.pr/i/jMIiWW
Alternatively, ask for a refund because we cannot help you here (this is not our support tool). Of course, we use it but for simple answers to users with expired support and not for debugging.

Hi blakejnolan! No honestly nothing is planned for the next update, except for a couple of users we never got any requests regarding this element, so there won’t be any big changes. Certainly, in the Button module, you can change size, shape, font size, family, underline, etc etc… Now I don’t understand in detail your needs in case share some examples.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Yes you can have to On both or better use this occasion to switch to the new and better performant Dynamic Srcset. Please follow this dedicated article: https://support.undsgn.com/hc/en-us/articles/14791390760989

Thanks!!

Thank you for the confirmation!

Hello! Basically: you need to create a Content Block with the layout you prefer and insert a text module with the Dynamic Text option selected: https://undsgn.d.pr/i/VF5IA2 Then use this Content Block for the content of your post: https://undsgn.d.pr/i/VkcMq0

Again, if you need more detailed help, I would advise you to open a ticket in our Help Centre. Best

Great, thank you so much, it worked!

Thank you for the confirmation!

PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Creativity_ns! We are sorry but this is not possible, this is a simple Excerpt text. There are no extra CSS we can suggest to help you here.

Hi tobiedesgreniers300! No we are sorry but only the user that bought the theme has the License. Unfortunately, we cannot help with this because it may also be that he has used the licence for a new site. You have to contact the person who bought the licence or buy your own licence.

Hi kisarnold! You can have something similar, please note that on our demo, we have this setup only as an example of the blog (not portfolio, but it’s applicable as well): https://undsgn.com/uncode/blog/blog-media/page/2/

Hi pasianottoengineering! Yes it seems you originally insstalled the theme on a different URL and you migrated to a new URL. Next to the error you have there are also instructions. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

I can confirm that following your instructions the problem has been solved and now the theme is registered correctly.

Thank you.

Thank you for the confirmation!