Hi expressaubrac and thank you for your interest!
1. No, absolutely not! There are no recurring fees since Uncode is based on a one-time purchase model with lifetime updates and 6 months of support at no extra costs. In fact, when you invest in Uncode, you acquire the theme and secure lifetime updates without any additional charges, ensuring that your website stays up-to-date with the latest features and improvements over the years.To further enhance your experience, we offer an initial 6 months of support as part of your purchase. After this period, should you desire continued support, you have the option to extend it. However, it’s important to note that this extension is not mandatory.
2. Probably you have WordPress.com but here all users are using the free version of WordPress that is the one you can download at WordPress.org

Merci beaucoup !

Thank you for the confirmation!!

Hi video586! This was requested by a lot of users, and rightly we felt it was appropriate to include it given the wide use of this service. You can nasonder it with this code:

.share-button.share-inline .social.top li.social-whatsapp {
    display: none !important;
}

Wonderful! Thank you so much for your help. Have a great day!

Hi video586 and thank you for the confirmation!

Hi domdalton812! That’s not exactly what we see… anyway from here we can’t help you more. Please open a ticket in our Help Center so the developers can check at all the details of this via private access.

my support period has expired…

Hi domdalton812! We want to take a moment to explain our position and the limitations we encounter in providing support. The duration of support, whether it be for 6 or 12 months, is a policy set by the marketplace through which our products are offered. However, there are instances where our ability to offer help is constrained, especially when access to specific details or settings of your project is limited. If the issue you’re experiencing is unique to your situation and hasn’t been widely reported by other users, our capacity to diagnose and resolve the problem without direct access becomes significantly restricted.

Hi acunet! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi majesticg1! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn 

Hi and sorry for the delay!
If you need to have custom external link you can use the same structure and recreate the same with static elements (heading, image, button). If you use Portfolio and you open only external links you will have “dead” portfolio pages used only for the thumbnail presentation. Not properly easy to explain with a simple message here but we hope you get the point.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Yeah I think i got the idea.

Do I need to change some file of the child theme?

I will open a support

Thanks

Hi jhonb! No you don’t need code modifications (Child Theme), you just need to replace the Portfolio dynamic elements with static contents. Anyway, if you opened a ticket we can support you there.

Probably you have the mobile version cached somehow since this option makes no distinction between desktop and mobile. Just make sure you have the Cart Icon active on your mobile menu.

You’re great. It works!

Thank you!

Hi e3templates! Yes Uncode is always compatible with the latest versions of PHP supported by WordPress itself, for example WordPress itself actually discourage the use of PHP major than 8.0: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi dinkals and sorry for the delay! This is pretty odd since this worked flawlessly for other users, at the moment we see tons of users that updated their installations without any issue.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

It looks like it may be an issue with Safari. It works when I use Chrome. I have the latest version of Wordpress and version 2.8.12 of Uncode, and when I use Safari the backend / frontend editors don’t work at all.

Anyway I’ll submit a ticket if you want to look into it, thanks!

Hi dinkals! We know about this problem but it comes from the original version of WPBakery itself. In a few words, we have no control over it and this was already reported (the problem is only with the old versions of Safari): https://codecanyon.net/comments/30386943

Hi kasenga! We tested now in a few of our installations with Uncode 2.8.12 and everything is working as it should, both if you set it from the Theme Options both from the Page Options.
At the moment we don’t have other similar reports and also no other users that have issue accessing the Help Center. Please try to login again maybe from another browser, probably it’s a cookie issue. Once we have the link and logins of one of these installations we can check why it’s not working for you.

Hi, undsgn,

thanks for your answer. It was my own problem. Absolutely true. Sorry I didn’t check everything before posting this.

Hi kasenga! Thank you for the confirmation!

Hi lukasflory! Sorry but natively WooCommerce does not have a comments section, this is something that comes directly from WooCommerce. WooCommerce only provides product Reviews, which look like comments but are not really comments. You can see the Reviews here in the dedicated tab, ex: https://undsgn.com/uncode/shop/everyday-backpack/ Now I have no idea if there are any extra plugins that can enable just the comments. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi supermex! We do not see this as something deriving from the theme. You can tell very little from this screenshot but I don’t see any Uncode codes.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

it says the breadcrumbs/ navigation elements do not have titles/ names

Hi supermex! I pass your report to the developers, and if it is recognized as an issue, it will be part of an upcoming update. Thank you for the clarification.

Hi onefourthreemedia! It seems a little strange this because we don’t have any similar report, anyway please at least share a link so we can understand something.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Ok thanks, I’ve submitted a ticket

One of our developers we’ll check soon!

Hi jack-alessio! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn 

Hello purwitom! Here is a PHP snippet that you can add to your child theme functions file:

function uncode_child_disable_privacy_plugin() {
    if ( is_page( 12345 ) ) {
        return false;
    }

    return true;
}
add_filter( 'uncode_privacy_is_plugin_enabled', 'uncode_child_disable_privacy_plugin' );

Simply replace the sample ID with the ID of the page on which you want to disable the privacy pop-up, or replace the entire if statement with the conditional tag you need: https://developer.wordpress.org/themes/basics/conditional-tags/

If you need more information or further assistance, I would like to remind you that it is offered in our Help Centre, where we have a fully dedicated support team, please submit a ticket so that we can check your installation and support the solution privately! Thank you very much! https://support.undsgn.com/hc

awesome! Works perfect! Thank You very much!

Thank you for confirming. Best

Iframes don’t involve APIs and don’t have the same limitations, if that’s what you meant, yes.

Thanks, just renewed support, see you on the other site

Thank you Swini, we’ll check asap!

Hi gt_wb! Yes, as explained in the documentation and video tutorials, in the Column settings you have to set 50% in the Responsive settings of each column (if you want two columns side by side), ex: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello! Unfortunately, we cannot include that change that way because we risk breaking the installations of other users who have used offload solutions successfully so far. The only thing we can put is a filter when we return the array empty due to an error, that way you can do the operations you need in your child theme.

Please replace the helpers.php file with this content: https://pastebin.com/raw/UpRbXGXd For example, the area you asked to change has been changed to: https://lopezb.d.pr/i/WwnCOU So in your child you can use something like: https://pastebin.com/raw/91GLx1H0 Best

Great fix, thanks! I still think you should add a control option in theme for this, so people don’t have to manually add the filter function in their child theme every time (assuming they even know what do do)... but also leave the filter hook, in case devs need to return something else (this will probably work for most setups though).

Hi brightfestival! In our opinion this is something advanced that is of little interest to normal users, those who use these advanced setups like you certainly have no problem activating a Child Theme with their own configurations. Having said that I note your suggestion which I will pass on to the developers for consideration of a future inclusion and thank you for the confirmation!

Hi bhupoudel! The list of compatible page builders for a theme is listed on the item page sidebar. What you say is not true, many popular themes are based on proprietary Page Builders and have no intention of supporting this plugin that you would like to use.

Hi itplus19! Without a check to your site is not possible to understand. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc