8598 comments found.
Hello, I am struggling to make a change to the header. Please check these screenshots:
Here is what the client is asking for: https://cloud.metalpotato.com/wRk6QLBw
Here is what the settings look like (I’ve removed background colour): https://cloud.metalpotato.com/ZhF8ZfGQ
And here is the live site: https://cloud.metalpotato.com/SV8xPYbp
How do I remove menu background colour across the whole site to match my clients mockups?
Thanks soooo much! <3
Hi MetalPotatoUK! Please follow this documentation and video tutorial, there are also other reasons that can prevent the Menu to be transparent, unfortunately without logins we cannot understand from a few screenshots: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent
Hi, I know that my support has expired but I just only have a question with the update, Its seem that I cannot update a Theme and Slider Revolution, Uncode WPBakery Page Builder. it show error “Purchase code verification failed. Please contact the theme author. (Error 5)”. I think that I should get a update even my support is expired from what I understand with term of purchase. Could you help me with it? Thank you.
Hi tor9togethers! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello,
I activated your theme since one year now but since one month i cant update your plugins.
If i go to Insight Core/plugins , i can see some plugins need to update and when i press update button i have this message : No update archive available.
Why ?
Hello antijulo!
To update Uncode and plugins automatically, you must have entered the licence correctly on the System Status page and check that the messages in the right column are green, as in this case https://undsgn.d.pr/i/zjnYdJ
If by chance you have migrated and imported the database from another installation, you may see the green messages even if the license for your installation has never been verified. In this case, you would not receive any updates. To fix this, just deregister the licence code and enter it again.
Let us know, best 
My clients website doesn’t update anymore, i keep getting an error that the purchase code is already used, i tried to deregister and enter again but it wont accept it. I have 2 licenses for 2 of my clients websites.
Hi deepeshsondagar! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Excellent theme, no doubt about it, but perhaps there is a shortcoming that could be introduced, “Custom Fields in the Posts Module” When I create a post/page gallery with “Posts” I can insert the custom fields, but in some cases it would be useful to also have the labels. Example: If I use it to write details of a house, I could have “rooms : 5 ”, but now I can only have the value entered on page 5. That alone explains nothing. Greetings and congratulations
Hi maumadesign! Thank you for appreciating Uncode!
As a design choice we decided not to print the value (e.g. so far this is the first request), but to allow HTML to be used to guarantee more flexibility, I hope it can be useful to your current scenario as well, ex: https://undsgn.d.pr/i/lU1C7P + https://undsgn.d.pr/i/KsRQZG
Hi, is it possible to have the scroll functionality in the sub menus when the sub menu’s height is bigger than the screen size?
I have a lot of sub categories and as the number of sub categories in the drop downs are more than what my PC screen can accommodate, a few options at the bottom are cutoff.
It’d be really great to have a scrollbar functionality in the sub menus and limit the length/size of these menus.
Hi KN66! We are sorry but this is not on option, and it’s not something we can suggest some simple codes. Anyway, if you can share the link of your website probably we can create a code to reduce the global height of the submenu on smaller screens.
Hi, thankyou for your response
https://tinyurl.com/37pd49z9If you could please go to academic books > professional & higher education > medical sciences, you’d understand my problem. I have many more such categories where the subcategories are cut off because of screen size.
in some older versions of the theme, I had the same problem and the subcategories would get cut off but there was a scroll functionality if i’m not wrong
I’m using a custom off canvas plugin for mobile devices but for desktop, I can’t find a solution for the default theme menu other to use some menu plugins
Hi KN66! After consulting with our developers regarding the customization options you’re seeking for your site, we’ve determined that achieving the desired layout or functionality—such as displaying items in two columns or enabling an internal scroll —is unfortunately not feasible with the built-in options provided by the theme. As a solution, we recommend considering the use of one of the Side Menus available, such as the Off-Canvas menu. Many Uncode users seeking advanced menu features have found success with plugins like Quadmenu or Groovy Menu. We suggest reaching out to the authors of these plugins to inquire directly about the availability of the internal scroll feature or any other specific capabilities you need.
Hello again. I’ll consider some menu plugins for this and thanks for recommending quadmenu and groovy menu. I’ll check them out.
I’ve a staging website on uncode 2.8.9.1 with these exact menus and I could scroll within the menus which would go below my computer screen. They would still get cut off but I was able to scroll them and I had a way around to limit the length of the menus once but lost the snippet. But now even the scroll functionality is gone.
You could view it here: https://ibb.co/XFQRsSg
In future uncode updates, would this be fixed or at least under consideration? that’d be really great. Thanks
Hi KN66! Give us time to verify this version and we will get back to you maybe even later in the day with a possible solution. Thank you in the meantime for the detailed information!
sure, thankyou. I’ll wait
Hi KN66! Please try this one, it should work:
.menu-smart span.scroll-up,
.menu-smart span.scroll-down {
display: inline !important;
}
Hi thanks for the snippet. This works.. I’m able to scroll up and down through the sub menus with this.
could you help me with a snippet to limit the length of the menus? is that possible with this uncode version?
A suggestion for future updates: please consider some sort of settings/work around for this in the coming updates to adjust the length of the sub menus for different screens (let’s say 70% of the page or in pixels). That would be really great.
Hi KN66! Thank you for the confirmation! We are sorry but we don’t understand what you mean with a snippet to limit the length of the menus, sorry. Do you refer to the width of the submenu? In case can you create a screenshot to understand?
Sorry about the confusion. Have a look at the screenshot below:
https://ibb.co/bFjPxwrI’m trying to achieve a scrollable sub menu (already done) and setting a vertical length or height you could say so it doesn’t get cut off at the bottom because of screen size. for example: 70% of the screen size or in pixels. And if possible with a tiny scrollbar for the users to know that there are more items in this menu and they can scroll.
Do you think with the standard theme menu, this is achievable?
Hi KN66! We are sorry but it’s not possible to achieve what you are asking.
Thankyou for your help. I’ll have to go with some menu plugin would you this be fixed in future updates
Thank you for the confirmation, even if we cannot better help at the moment with this edge case. Appreciated.
Hi. I am trying to make a random output order for my products, but I can’t get it to work when building a query in the Content Block – Post Settings for my grid. Here is my query: Post Count: All; Order By: Random; Sort Order: Ascending; Post Types: Product;
Hi onrelease! Are you using the Dynamic Query too?
Yes – it is selected (by default i think)
That did the trick – thank you
Hi onrelease! Please check the notes inside the option description (or in the doc). “Use the WordPress native query for a given context as Content Block for categories, taxonomies, tags, search results, and authors. NB. Note that when you enable this option, the default WordPress query for a specific type of page is used, and the options of the Build Query tab may not taken into account.”. In a few words this means that the query is the native one of WordPress for that context and in case you need to use some generic WordPress hooks to alter the query: https://undsgn.d.pr/i/Ti2hwX
PS: Thank you for the confirmation!
Hello, I’ve a problem with a section on my website. I’ve set an auto rotation header but when the image changes i can see a bit of the img before. How is possible to edit the blur between the images?
Hi elicaro97! We are sorry but if you have an odd issue no other users reported, it’s really not possible to understand without checking your site, please share the URL at least.
www.studiodentisticoperini.it the header is at the end of the homepage
We are sorry but it’s not accessible: https://undsgn.d.pr/i/0h4oEB
please try again, under construction is off
Still the same.
please try with another browser
The site is not accessible, please test yourself in Incognito, and notify when you are ready: https://undsgn.d.pr/i/ZOskVI
hello, now it works. please check it now
Hi! Where is the problem? https://undsgn.d.pr/v/03bmss
between the 2 images the transaction is not fluid, and when it change as you can see there is a bit of the image before.
From your description, it sounds like you’re referring to the transition phase where both images are partially visible. This overlapping is a normal part of the transition process, intended to create a smooth visual effect. However, we understand that the appearance and performance of these transitions can vary based on different devices and settings. If you’re finding that the transition isn’t as smooth on your machine, one potential solution could be to adjust the effects settings. Specifically, you might consider removing the “Ken Burns” effect from the Row settings. This particular effect can sometimes demand more from the system in use, affecting the fluidity of the transition.
Thank you for your answer, is there the possibility to adjust the “ken burns” effect?
Based on the details you’ve provided, it seems the issue you’re experiencing—such as the jerky movements during transitions—may be due to the high demand on your machine’s resources. Specifically, implementing a “Ken Burns” effect within a Content Slider that also features a Loop can be quite resource-intensive. This is because such effects rely heavily on the browser’s JavaScript rendering engine, which can vary in performance across different devices.
Hi, Wordfence shows the following problem, please advise what to do:
“File appears to be malicious or unsafe: wp-content/themes/uncode/core/plugins_activation/init.php Type: File Issue Found February 28, 2024 9:36 am Critical IGNORE DETAILS Filename: /home/sisonkecom/public_html/wp-content/themes/uncode/core/plugins_activation/init.php File Type: Not a core, theme, or plugin file from wordpress.org. Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: ( isset( $value ) && is_object( $value ) ) {\x0a unset($value->response[ ‘js_composer/js_composer.php
The issue type is: Suspicious:PHP/anti-antiupdates.A.14052 Description: Routine used to hide available update notifications”
Hi WeblogicDBN! Please follow: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
awesome, thanks. I will set it to “ignore”
Thank you for the confirmation! 
Hello. I started updating an old site on Uncode and discovered that I have an “Envato Purchase Code” but can’t do anything with it. WP version is old – 4.8. I also no longer have this site in purchases, it was a long time ago and maybe from a different account. How can I restore my purchase or update my theme? Thank you.
Hi Pachkovskyi! You need to ask Envato support and explain your situation, we certainly cannot create a new Envato License for you.
please help it shows this in search console for my product pages https://imgur.com/Qqdp4SF
that the breadcrumbs miss a name
and it leads to https://developers.google.com/search/docs/appearance/structured-data/breadcrumb
please help, how can I solve it?
Hi supermex! It seems that we might have covered this topic in our conversation just about 10 days ago. From what we recall, your question appears to be quite similar to what we discussed previously.
yes, you said your devs would look into it, but I haven’t heard back yet. It must be theme related.
Hi supermex! Precisely we have told them that the point would be passed to the developers and if this is recognized as an issue in the theme the fix will be part of one of the next updates.
HI, I m about to purcahse Uncode’s Regular License and I have 2 silly newcomer’s questions regarding the price : is it a one time payment of 59 $ (or a subscription that needs to be paid yearly) ? If I buy uncode will I have to upgarde my free Wordpress account to use uncode ? Thanks for your reply.
Hi expressaubrac and thank you for your interest!
1. No, absolutely not! There are no recurring fees since Uncode is based on a one-time purchase model with lifetime updates and 6 months of support at no extra costs. In fact, when you invest in Uncode, you acquire the theme and secure lifetime updates without any additional charges, ensuring that your website stays up-to-date with the latest features and improvements over the years.To further enhance your experience, we offer an initial 6 months of support as part of your purchase. After this period, should you desire continued support, you have the option to extend it. However, it’s important to note that this extension is not mandatory.
2. Probably you have WordPress.com but here all users are using the free version of WordPress that is the one you can download at WordPress.org
Merci beaucoup !
Thank you for the confirmation!!
Hello! I have been a longtime user of Uncode, and I hadn’t looked at my site in months, and now all of a sudden there’s a WhatsApp share button on the bottom of every portfolio page that I never added and was never there before. What could have caused this and how do I turn it off? Thanks!
Hi video586! This was requested by a lot of users, and rightly we felt it was appropriate to include it given the wide use of this service. You can nasonder it with this code:
.share-button.share-inline .social.top li.social-whatsapp {
display: none !important;
}
Wonderful! Thank you so much for your help. Have a great day!
Hi video586 and thank you for the confirmation!
hello, I’m building a website, but I’m having a compatibility problem between the theme and woocomerce.
When you enter check-out, the registered payment methods appear and are then superimposed by a standard payment type. how to solve?
https://zenitte.shop/checkout/Hi domdalton812! We apologize for the confusion, but we’re currently unable to identify the issue as no similar reports have been received from other users. To assist you better, could you kindly provide a screenshot illustrating the problem or what you expected to see? Upon reviewing your site, it appears your custom Cart is similar to those featured in our demo. May we ask if you’re using any additional plugins that might be affecting your experience?
I’m not using any kind of additional customization plugins
error: https://drive.google.com/file/d/1l7h0Frci40TJHSRTsebtMwGIbjZ0rCSH/view?usp=drive_link
when entering the page: https://drive.google.com/file/d/1FiP3copdBJEHEzrnov1g9LLs7OjGvMBA/view?usp=drive_linkHi domdalton812! We are sorry but your documents are not accessible, please make them accessible once we check the problem: https://undsgn.d.pr/i/OSZp2T
link corrected
Hi domdalton812! First of all it seems you have some extra plugins…. Moreover, but what is Pix? It seems that if you try the default theme you will exactly the same result. There is some extra codes that is hiding the payment methods div: https://lopezb.d.pr/i/XpUCmW
This is not something that comes from the theme.
I connected woocomerce support, they informed me that the theme was incompatible with my payment methods. pix is a Brazilian payment method, the network I use for cards is also Brazilian. the theme is creating a line to hide them, and it is not possible to remove them via code. I need help to solve this problem.
Hi domdalton812! That’s not exactly what we see… anyway from here we can’t help you more. Please open a ticket in our Help Center so the developers can check at all the details of this via private access.
my support period has expired…
Hi domdalton812! We want to take a moment to explain our position and the limitations we encounter in providing support. The duration of support, whether it be for 6 or 12 months, is a policy set by the marketplace through which our products are offered. However, there are instances where our ability to offer help is constrained, especially when access to specific details or settings of your project is limited. If the issue you’re experiencing is unique to your situation and hasn’t been widely reported by other users, our capacity to diagnose and resolve the problem without direct access becomes significantly restricted.
Hola. No podemos utilizar nuestra licencia de uncode para wp.
Item ID: 13373220
Hi acunet! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, I am trying to activate my licence on our live site on a new domain. Can you please reset it so that I can activate
Hi majesticg1! Next to the error message you probably have is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hey there,
With the Portfolio Studio ‘art direction, branding, web design’ home can we put any link for the cases or it needs to come from the portfolio? Can I use external link instead of a folio item?
Thanks
Hi and sorry for the delay!
If you need to have custom external link you can use the same structure and recreate the same with static elements (heading, image, button). If you use Portfolio and you open only external links you will have “dead” portfolio pages used only for the thumbnail presentation. Not properly easy to explain with a simple message here but we hope you get the point.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yeah I think i got the idea.
Do I need to change some file of the child theme?
I will open a support
Thanks
Hi jhonb! No you don’t need code modifications (Child Theme), you just need to replace the Portfolio dynamic elements with static contents. Anyway, if you opened a ticket we can support you there.
Hello! I’ve had the UNCODE theme for all my websites for years. I love it.
I just started using WooCommerce, and for some reason, the cart only appears and functions when I’m logged in. When signed out, it doesn’t show/work.
There is no “add to cart” button in the Theme Customizer, some forums are saying it’s set to “invisible” or something. Otherwise, it all looks good and all the right checkmarks are checked.
I’ve done a lot of research and trials, but I started giving up at this point. I called Godaddy and said I should check with the UNCODE people. Any chance you can help as it might be an issue native to the theme?
Will submit a ticket!
Hi okgeorgestudio! It seems you just have the Catalog Mode active with buttons visible fro the admins: https://undsgn.d.pr/i/Bh1Jeh
OMG. You’re amazing!!!! Thank you so much. After a day of work, finally!
Hi okgeorgestudio! Thank you for the confirmation!
PS: This option is for the users who want to prepare a shop but not open it to the public.
I must have ticked it off by accident!
Don’t worry, in case reply the ticket that is fixed! Thx!
I already told them that you beat them to the solution
Btw, perhaps the last thing you can help with in that regard is this fixed the desktop version, but not on mobile: cart still doesn’t work there. Any tips?
Probably you have the mobile version cached somehow since this option makes no distinction between desktop and mobile. Just make sure you have the Cart Icon active on your mobile menu.
You’re great. It works!
Thank you!
Hi should the theme be compatible with the latest php version that wp is?
Hi e3templates! Yes Uncode is always compatible with the latest versions of PHP supported by WordPress itself, for example WordPress itself actually discourage the use of PHP major than 8.0: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
After updating everything, the backend and frontend editors are both completely broken on my website. I can’t make changes to anything.
Hi dinkals and sorry for the delay! This is pretty odd since this worked flawlessly for other users, at the moment we see tons of users that updated their installations without any issue.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
It looks like it may be an issue with Safari. It works when I use Chrome. I have the latest version of Wordpress and version 2.8.12 of Uncode, and when I use Safari the backend / frontend editors don’t work at all.
Anyway I’ll submit a ticket if you want to look into it, thanks!
Hi dinkals! We know about this problem but it comes from the original version of WPBakery itself. In a few words, we have no control over it and this was already reported (the problem is only with the old versions of Safari): https://codecanyon.net/comments/30386943
