8598 comments found.
Hi there, I’m struggling (and fighting) with the Fixed Elements. In your demo (e. g. Creative Persona), with the Blend Mode Difference, it changes the color so that you can see it on black and white. But as soon as I use the demo content, it’s either black OR white, even with Blend Mode Difference. What on earth am I doing wrong? Thanks so much for your answer!
Hi Confettication! We are sorry for this problem, but without checking what you’re talking about, it’s virtually impossible to tell in words why it’s not working for you (and perhaps admin accesses are needed as well). For example, if we take the Creative Persona footer and put it on another page everything works as it should: https://undsgn.d.pr/v/LIKqYJ
I’m so sorry, it’s really difficult to describe, I know. But even when I just import the demo layout and watch it, it’s not working – without any changes. I did a screencast, too:
https://confettication.com/wp-content/uploads/2024/03/CleanShot-2024-03-22-at-10.13.25.mp4Hi! This is just a random installation with Demo Contents imported and as you can see it works, we cannot really debug from a screencast, at least try to share the page URL: https://undsgn.d.pr/v/qP1u6k
I copied and adjusted it in the Footer Content Block, so you can see (or not see) it here and everywhere else on my website: https://confettication.com/ueber-sandra/
Hi Confettication! We tested again and any page we don’t have this issue, at the same we don’t have any similar reports: https://undsgn.d.pr/v/AQHUmX
We are sorry but it’s not possible to figure out from here, even using the developer tools, what is wrong on your site setup, please open a ticket so developers can check.
I recently updated the Uncode theme on my website, and after the update, I encountered an issue where the video placed in the hero section disappeared. Strangely, the video is still present and attached in the editor mode, and it appears to be working fine. However, when I check my website from another browser, the video in the background of the hero section disappears.
You can view the specific page where this issue is occurring at https://www.kodacutters.com/.
I would greatly appreciate any help or insights on what might be causing this issue and how I can resolve it. Thank you in advance for your assistance!
Hi usamaseowork! If you need support please use an acount that bought the theme, you are trying to contact us from differnt days (using different methods like email, chat, Facebook) but you are not using an account with a valid purchase of Uncode associated.
Hey guys, a short question. Every time I update the media library, so-called “Wireframes” image data loaded even though I always delete it. What could be the reason? Best regards, Micha
Hello michak! This happens because our wireframes have to use some images for elements that have one. So they need to exist in your installation, otherwise some wireframes would not have a correct layout.
If you don’t care to use wireframes or are willing to accept that they don’t work correctly you can add this hook to your child theme:
add_filter( 'uncode_wireframes_create_placeholders_medias', '__return_false' );
All the best 
PS. You find also this in the dedicated documentation: https://support.undsgn.com/hc/en-us/articles/360001634157-Wireframes-Plugin
Is it possible to retain transparent header on mobile when using lateral menu for the site? It seems that the two should be able to coexist, but all headers set to transparent stop being transparent when shifting to lateral menu?
It is fine with Off Canvas also, just seems to have the transparency issue with Lateral.
Hi Imagesofdorset! We are sorry but if you are looking for a specific feature or option within the Uncode theme and can’t find it in our demos, it’s possible that such an option is not available.
Ok, I just wondered if it was a bug as you offer menu transparency when all menu types are selected, just not when lateral is selected. I wondered if this was by design or a bug as I cannot see any reason why it would not work the same way.
Hi! This is a design choice, as explained, since this is even not showcased on the demo, it’s not supposed to be an option (it’s really not common to have lateral transparent menus).
This is indeed a very trendy topic with beautiful design. I have experience with Wordpress and currently working with Astra + Elementor, but I’m looking to build another website to sell design products, plugins… products that can be downloaded in digital format.
I’ve checked out your demos but didn’t see any on this topic, so I’m wondering if I can customize the theme to fit my website after unlocking it? I’m looking for something like this: https://cartzilla.madrasthemes.com/marketplace/
Please advise me. Also, does this theme offer a refund if I can’t customize it to sell digital products?
Looking forward to hearing from you.
John
Hi johnvu93! Digital products are a native feature of WooCommerce, maybe we don’t have by choice of deisgn on our demo, but any theme using WooCommerce can have digital products. We can’t give you guidance because this is an assessment each user must make based on their own needs. For example this is a site based on Uncode in some parts similar to what you need and all based on digital downloads: https://mockups-design.com/
Thank you. Regarding the refund policy, do you have one?
Hi! It’s the same of any theme you can buy on Envato Market (it applies to all themes), please follow: https://themeforest.net/page/customer_refund_policy
Hi, undsgn team. In the theme, do you have the trending “marquee banner” functionality? If not, can it be left as a suggestion for future updates?
Hi duodigitalvc! Yes, please check the demo for this, it’s part of Undoe from several years now: https://undsgn.com/uncode/features/marquee/
Hi ! I’m using a split center menu with 4 elements, it’s perfect. But my client want to add an element in the menu and then, we have 2 short elements on the left, then the logo and then 3 longs elements on the right. Is it possible to have 3 short elements on the left, logo, 2 long elements on the right ? Thank you !
Hi Nohanis! I’m sorry but I can’t think of any solutions for this kind of need at the moment. Please open a private ticket so we can see and let us know when you have opened the ticket. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Tengo un problema con mi código de compra, me aparece el siguiente mensaje cuando intento utilizar mi “Envato Purchase Code”: https://imgur.com/YqFqgV2, y es que actualmente no tengo ninguna instalación de WordPress utilizando el tema, quizás en algún momento se activó al probarlo en un dominio, pero actualmente ya no es así, por lo que ruego que me permitan utilizar el tema que compre.
Hi julioescamilla! Next to the error message you probably have, there is a ‘More Info’ link, also visible in your screenshot, that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Thank you! I have already sent the message through the form in the link you provided me, I will be waiting, thank you.
You welcome! We already replied.
can you please let me know what these 2 thumbnails sizes are needed for? uncode_woocommerce_nav_thumbnail_regular – 350×0 uncode_woocommerce_nav_thumbnail_crop – 348×348 (cropped)
can I delete them?
Hi supermex! These are used by the WooCommerce Media Gallery navigation, Swatches, Single Product ( https://undsgn.d.pr/i/EpmbIy ) and I would avoid deleting any automatically created media as a good practise in WordPress.
Hello, I am trying to contact you via your internal support system, but I am unable to login via envato or with my purchase code :/. But maybe you can help me out here. I am trying to customize the call to action menu item button design. I created a menu of the type Call to Action Menu, added a new entry and checked the button style box. But there is no option to enter a specific button class, as written in your documentation. Thanks in advance.
Hi c0bal! What is the error you have when you try to login the private Help Center? At the moment we don’t have similar reports from other user, so it’s a possible cookie issue. Please try to login with another browser.
Anyway, you can activate the “Class” option from the Screen Options, this is native of WordPress: https://undsgn.d.pr/i/p3DxyB
Thanks for your help now I am able to change the button design. After some further investigation, I cleared my browser cache and cookies on both Firefox and Edge. When I try to login via the envato button, nothing happens, but when I try the manual login I land on a blank “not-found” page with a weird url including my jwt and a callback url.
Hi, please test in Incognito Mode (maybe you have some extensions that create the problem). I think you are doing something simple wrong in the login procedure or you are not agreeing to the necessary checkboxes, as mentioned other users are not reporting login problems.
Hello! Does the Demo – ‘Creative Company’ support multiple levels of dropdown in the menu? (not a mega menu) we need 3 levels in the menu. Hopefully that makes sense.
Hi caffeinecreate! Do you need three levels of submenu with the Off-Canvas Menu?
Please release my uncode license, my website’s domain name changed and I now my theme license is “unregistered”, thanks.
Hi nick54 and sorry for the delay! We already replied your message two days ago. Did you get our response? We never received your feedback (we were asking what License is not working for you). In case please check in your Spam Inbox.
Hi… Thanks. I couldn’t find the email message, what is the address you sent it from? I will search for it again. I would like to reply with my domain name in private. Otherwise, it is the license that was currently used at the domain name ending in **onlegalgroup.com . I only have one license, and it ends in *9df4572. That is the one I want to use at the new domain name. Thanks.
Hi nick54! Please note that we don’t know customers License Codes, these are created by Envato for you. As you can see we replied 1 minute after your message: https://undsgn.d.pr/i/KKzYvG
Unfortunately, I don’t see any messages from you. What is the email address you send your messages from? I can search for the message again if I know what is the email address of the sender. Thanks.
Hi, just search for “undsgn”.
I already did. I searched the subject, sender, full body of the message, etc. and there are no messages from you.
Try to send another message or search in the Spam, we cannot to better than reply your message as we did.
No problem, we will leave it like that. Thanks.
Whatever you like, very strange because we get dozens of emails every day. In case try to write us again.
No problem, thanks for your help.
Thank you for the confirmation!
No problem. The new website is working fine.
You welcome!
Hi, I hope you can help me. If I try to save the theme options, an error window appears:
“Theme Options not saved. [400] Error: 400 – Request content was invalid”
What can I do? I use uncode theme for many of my sites and this has never happened to me.
Thank you so much!
Hi comodo16! We are sorry fir this issue but this is server related, otherwise you should have this on all your installations, and here you should have thousand of similar reports. From here we can only suggest to follow this link and contact our host for troubleshooting: https://support.undsgn.com/hc/en-us/articles/115000580429-Error-when-save-Theme-Options
Hello, need to get in touch with the support team, but am unable to login on https://support.undsgn.com/hc/en-us via Envato or creating a login. Pls assist.
Hi ggnmst! You cannot access private support services because your support period expired on 06/22/02. When a user buys a theme on Envato Market they have 6 or 12 months of support included (depending on the option chosen at the time of purchase), after in case this private support can be renewed.
Hi. I have a website build on Uncode, but I have a problem. I can edit my page with blocks, but mu frontend editor doesn’t work. It constantly loading. Is there any option to resolve this problem?
Hi obcydgr! This issue can be related to extra plugins, Siteground Optimizer plugin or Cloudflare RocketLoader. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I am wondering if there’s a way to create a gallery with the option to filter images by tags or by name, so for example I create a gallery called “Cars” and then I can display all cars in a page with the option to filter only images tagged with “BMW”.
Thanks for sharing this example. It’s what I was looking for but need to add another layer of filtering using tags, so for example I can filter all images under the “Advertising” category that are tagged “black and white”. Is this possible?
Hi nader-amer! No we are sorry but this is not possible, you can have only one filters layout (and there is not a quick trick we can suggest).
Ok. Is there a way to display all galleries in one page without the need to add new galleries one by one into the page builder
Hi nader-amer! Not sure about this request, do you need something that automatically creates an archive for galleries? If you need this I don’t think I’ve ever seen it on WordPress. You might look at Gallery Manager and Album Galleries though, which make publishing and managing galleries instant: https://support.undsgn.com/hc/en-us/articles/360000110049-Gallery-Manager-Albums
Does this theme have the option to do a dropdown menu that looks like this mockup: https://cloud.metalpotato.com/dpCSZYtT
Hi MetalPotatoUK!No there is not a native option to create something like this. Generally users use extra plugins like Groovy Menu or QuadMenu (that also use Uncode on their demo), please give them a check.
Hi There.
Since upgrading to 2.8.12 a few moments ago, the BACKEND EDITOR button on all pages, posts etc no longer works. When you click on it, it does nothing so I cannot update any of my content using WPBakery.
Thanks.
Just a Safari issue it seems, works fine on Firefox!
Hi Imagesofdorset! Yes, this is a known issue of this WPBakery version, we don’t see they have still published a fix for this. Here you can find the report from another author: https://undsgn.d.pr/i/D1XBzP
Hey, when will an update be coming that has Twitters new X icon for the social media icons? Customer has asked me to change it but I don’t see X as an option in the most recent theme update?
Hi! First Twitter X was introduced in 2023/07/25, and variants in later updates: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
Hi,
I ned to replace my theme, but before I can purchase a theme I need to know that it supports key elements/functionality, as there is no trial period offered.
Which of your themes support the following?:
When clicking a post in site landing page, the post will show featured image first (the same as clicked/shown in in landing page), with text and other images following. In post, clicking image will open image (in carousel if more than one image in post) to full size/zoomable, as seen here.
I really like the Blog Masonry theme, but all the posts are without any image, and the background image is unrelated to that in the landing page, so I have no idea as whether or not this needs customization.
Also – how/who to hire for customizations? I have used codeable.io for years, but would prefer coders with extensive knowledge of your themes.
Morten
Hi rosmo01! Thank you for your interest! Having the images inside the article only depends on the content. Confirmed that you can have them sure, ex: https://undsgn.com/uncode/everyday-inspired-by-the-beauty-of-the-mountains/ On our demo the thumbnails can be different from the article content but this is just a trick we use to give the idea of different contexts. You can also try looking at some blogs in our showcase, there is a blog category, so you can see real examples created by users: https://undsgn.com/uncode/showcase/ We don’t do customizations services but you can find our suggestions here: https://support.undsgn.com/hc/en-us/articles/115000555209-Extra-Customisations
Hi,
I have purchased a license on the basis of the Blog Masonry theme/layout and applying this to my site of 4.7k posts.
After installing/activating the theme, the layout was very basic, so I wanted to change layout to Blog Masonry, and selected it in the Import Demo, where I selected Single Layouts, as I have a site that just needs a change in UI/UX. The problem is that I have no idea which layout is used in the Blog Masonry demo. Please supply the layout name, so I don’t have to chose one-by-one to see what happens.
That said – what happened when I selected the Architect Layout is that the result is a white screen with no images, posts, or any content but a navigation footer in the top of the screen. I have tried to revert this to the initial layout by uninstalling/reinstalling the theme, to no avail. Also choosing a different layout changes nothing. It appears using any part of demo import for an existing site is to be avoided (yes I know you don’t recommend it, but what is the alternative?).
Please advise as to how I achieve the identical layout as per the Blog Masonry on demo page. It seems to be a child theme and layout combo that is not accessible/working for me.
Hi! Here we have a detailed documentation about on how to use the Demo Import feature (using the Selective Import you should see a few Blog Masonry examples): https://support.undsgn.com/hc/en-us/articles/214001065-Import-Demo-Layouts
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
