8596 comments found.
… support still does not work!
Hi Juergens2020! We’re sorry about this, but it seems to be an issue on your end, as no other users have reported this problem. In fact, multiple users, including new ones, have successfully logged in between yesterday and today. Are you sure you’re entering all the correct details of the account that purchased the theme in the Envato form? Support suggests that a few weeks ago, another user encountered this error message, and it was related to using their personal email instead of the one linked to their Envato account.
Hi, how can I set the language of the cart/ search icons in the menu? On mobile, next to the icon it says cart and search, but I need it in German. (No multilingual site, the site is only german)
Hi supermex! You need to create your translation of these terms: https://support.undsgn.com/hc/en-us/articles/214003885-Localisation-Translation
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi,
I´m running a woocommerce shop and have the following issue:
The side-cart style function does not work for me.
Drop-down style works fine, but if I enable the side-cart style, it shows but appears only the white rectangular background on side, but no info or thumbnail product is shown. Also, subtotal, view cart and checkout are not displayed.
Any idea about how to solve this problem?
FYI: I cleared cache each time I test the functionability required.
Hi Ray_Donovan! We are sorry but we don’t have other similar reports from other users. Unless suggesting deactivating all possible extra plugins at the moment, without even a check to the website to see if there are evident visible errors in the console, we don’t have any other suggestions.
I bought a new third license, but the purchase code for a support ticket is not accepted (page “not found”)!
Hi Juergens2020 and sorry for the delay! Try to clear your browser cache or test with another browser. Let we know if this helps!
Hello Team, i have a problem with purchase code on develop url that i move on production url. Can you help me, please?
Hi jack-alessio! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Am I missing something or is there really no option to have an icon on a Dynamic Add to Cart for Single Product button? Would love to be able to include the Amazon icon here. Please consider this enhancement to support Affiliate shops.
Hi strytm! Do you mean you would like to have a Dynamic Icon? At the moment is possible to add a static icon and it’s also pretty easy to change it dynamically with CSS based on the product type.
Anyway, if you need support is offered in our Help Center, to users who bought Uncode. There we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I have been updating my site and the header text on the homepage is not changing on mobile. I have cleared my cache and tried multiple browsers on my phone. Text changes fine on desktop. Any suggestions on whats going on here? I almost feel like this is a bug with the theme.
Hi metrocitygirl! Honestly, it’s impossible for this to be a bug in the theme; otherwise, you would see hundreds of similar comments here, which doesn’t seem to be the case. Please share the link to your site so we can understand more, and also specify which text you’re referring to.
True I didn’t think of that. The site is shootwithnikko.com and its the header text right at the top. Thanks.
Hi metrocitygirl! Do you mean the text in the header “Hi, I’m Nikko Jordan!... etc”? We see the same textual content on desktop and mobile, do you mean this? In the case we can share a video screencast but the text is 100% the same.
Yes exactly. If you are saying it’s the same then I’ll have to trust that. I am going to get someone else to check it as well. Weird that I can’t see the changes at all.
Hi Hi metrocitygirl! Can you please check this screencast taken with BrowserStack (the most popular cross-browser solution): https://undsgn.d.pr/v/R4lkQN
Maybe there are some subtle difference we don’t note…
Yes so on your end it’s not even changing on desktop. This is weirder than I thought. I changed that text entirely and the change apparently it’s not showing up on your desktop and mobile. On my end the changes are being reflected on multiple desktop browsers but not mobile.
Hi metrocitygirl! Are you sure the issue is not WP Fastest Cache or a possible cache service used by your server? From there, it seems that in different locations the output is not updated, something like you have some extra distribution services. This is the HTML: https://undsgn.d.pr/i/9cotel
yep I think it was the cache from wordpress. Thank you.
Hi metrocitygirl! Feel free to update us if the heading will not update during the weekend, but 100% this is not a theme bug.
Hello there! Any news about the theme & its plugin compatibility with php 8.4? Thanks
Hi domenicolatosa! According to the official WordPress documents, even PHP 8.3 is not officially supported and it’s in “beta support”. It’s really too early to think about PHP 8.4: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/
Hello. If we select the module Single Media. We can select only Featured Images under Dynamic Source. Would it be possible for you to make it so that we can also select the Media as Source?
Here is a image Link: https://i.postimg.cc/T2V1tH6n/Bildschirmfoto-vom-2024-12-12-09-35-48.png
Hi Node19! At the moment, this is not an option, and I can’t say if it can be done. I need to present this to the developers, and if possible, it will be included in a future update.
Thank you very much for the quick reply. Then I hope that the developers think it’s a good idea and implement it. 
Hi Node19! By the way, you can try the Media Gallery, which can by design also be configured to look like a Single Media: https://lopezb.d.pr/i/uXc63d
Oh good to know. many thanks for this info
Hi Node19 and thank you for the confirmation! 
Hi mates.
One question, how can I show the page builder description below all the woocommerce products when I select a custom product content block in Theme Options->single->product->Content->Content type->Content Block?
The page builder description only is shown if I select Theme Options->single->product->Content->Content type->Default… but I need to create a custom product layout via content block…
Any ideas to solve this issue?
Thanks in advance.
Bests.
Hi Ray_Donovan! This is the default configuration of our demo. Obviusly, you need to have a Text Module with the Dynamic option: https://support.undsgn.com/hc/en-us/articles/360011205078-The-Product-Builder
We don’t know if, for some reason in your configuration, you are in an edge case but here we have a fix “Dynamic Text in Content Block”, that we’ll be published this Monday (if you believe the configuration is correct according to the documentation, you can check if this is the issue): https://support.undsgn.com/hc/en-us/articles/214092169-Patches-and-Fixes
Thank you very much. Problem solved!!!
Hi Ray_Donovan and thank you for the confirmation!
Hello, after updating “UNCODE CORE” the images on my website stopped appearing.
The “Uncode Child Plugins” after the “Uncode Theme” update.
And after restoring an old backup, the images appear blurry.
I have 5 websites, and this happens on two.
Error: https://mfoseguros.eu/ https://mfrealestate.eu/ Normal: https://mfoliving.eu/ https://mfoffice.eu/ https://mfhsaude.eu/Can you help?
Hello felipelessa!
The blurred images are due to Uncode version 2.7.9 not being compatible with the version of WordPress you are using. This issue was resolved starting from version 2.8.7.
As for why the images didn’t work before the downgrade, I can’t provide further assistance until I can see the problem directly.
If you prefer, feel free to reach out to our dedicated support team via our Help Center. Please submit a ticket here so we can review your installation and help you find a solution: https://support.undsgn.com/hc
Hello, thanks for the answer, I updated from version 2.7.9 to 2.9.1.3, on this website https://mfrealestate.eu/ to test again, and as I said previously, it is this update that causes the images to not be displayed.
My support license is currently expired, but if necessary, I will renew it. Although I will also need to purchase another Uncode license for another site, from this family of sites. Can you tell me the best solution?
Update: after reading some of the other previous comments, I decided to test deactivating the Polylang plugin, and that was the problem, the images were displayed again. Now the problem is having the menu in only one language.
Thank you for keeping us informed; it’s much appreciated. Best
Now the problem is having the menu in only one language.
Any suggestions for plugins, so that it is not necessary to install WooCommerce to use WPML?
Hi felipelessa! If you need to fix Polylnag (that we don’t support) you can follow this link: https://support.undsgn.com/hc/en-us/articles/214092169-Patches-and-Fixes
I don’t necessarily need to fix it. If there is a plugin or some other way to add the different menus to their respective languages, I am willing to change, especially because it seems that Polylang causes more problems than it solves.
Does the team recommend any solution for this specific case?
Hi felipelessa! You need to use one multilanguage plugin, Uncode is certified by WPML and Weglot: https://support.undsgn.com/hc/articles/214003905 – https://support.undsgn.com/hc/articles/360002070717
Thanks for all the help.
Thank you for the confirmation!
Hello, is the content placed in closed Accordion Panels readable for search engines? Or should I not use Accordion Panels if I want the content to be found by search engines?
Hi pixel-by-flo! Yes, of course, the text inside a closed Accordion is indexable. After all, it’s present on the page (HTML markup) and simply hidden via JavaScript.
Thank you for the fast reply! Is there any difference to the standard row regarding the rating by Google?
Hi pixel-by-flo! No there is no difference, it’s just a different presentational method for content.
When do you add wpbakery AI please?
Hi supermex! WPBakery AI is reserved for the direct owner of the license with an active support period (1 year) with a monthly credits limit of 20,000 credits. In a few words, it is not compatible with themes that bundle WPBakery (as users don’t hold a direct license). In short, it will never be added.
oh, could I buy their license and use it with uncode? Or are there any incompatibilities?
Any plan to add some kind of generative ai features in the future?
Hi supermax! If you want to use the Uncode features, you can only use Uncode WPBakery Page Builder. No, at the moment it’s not a priority because what has been implemented is basically just a text suggester, and there hasn’t been any interest from other users. When the features become more compelling, we’ll consider it.
Hi, I’m about to buy Uncode but I had a question before. If I decide to reinstall a WP website from scratch but on the same domain, will I still be able to activate the theme? Thanks in advance for your answer!
Hi BySwiizen and thank you for your interest!
Yes, you can install it as many times as you want on the same domain and even have multiple simultaneous installations on the same domain. This is also suggested in our documentation, for example, to have a staging site.
Okay, thank you so much!
Hi BySwiizen and thank you for the confirmation!
can you tell me if I can safely disable heartbeat api or does uncode need it in the frontend?
Hi supermex! We couldn’t find any tickets regarding this thread on our private support system. You can either try it yourself or ask other users in our Facebook group if they’ve done it. Obviusly, we don’t know if you have some extra plugins that are using it. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
just asking in general, if Uncode needs the wordpress heartbeat api or if we can disable it in the frontend to save server resources.
Hi supermex! We think we already answered this above. Not finding any tickets about this, I think you can try without issues. However, we wanted to warn you that any additional plugins must also be verified in the same way.
Hi guys, where can we got older versions of the theme package please, wanted to compare the active version against the released one, to guarantee we won’t overwrite any theme overwrites the previous dev might have done.
Hi timocouckuyt! Old versions of Uncode are not public, you should save a copy. Anyway, please open a ticket and reference the version you are using so we can send it to you privately: https://support.undsgn.com/hc/en-us
Hello. Two questions regarding Shop features: 1) Product Builder: Would it be possible to create a custom header menu for each product to replace the default header so I can present each product as a unique scrolling landing page? 2) Variations as single products: I know this new feature allows for presenting each product variation within product loops. It appears from the demo, once you click on a specific variation, it takes you to the general product page and appends the variation name to the product name for each variation. Would there be a way to create custom values for each of the following: product name, description, and permalink?
Hi mikeveee! 1. Yes sure, you can assign each product its own design and header… These are a it particular examples but as you can see each product is independent: https://undsgn.com/uncode/shop/product-stunning/, https://undsgn.com/uncode/shop/product-impact/ , https://undsgn.com/uncode/shop/everyday-backpack/ , https://undsgn.com/uncode/shop/integra-trident/
2. We are sorry but in WooCommerce these are variations of the same product and it’s not possible to have what you need, otherwise is better to create a different product. The name is only possible in the Product loop if you use the “Product Variations as Single Product” option, ex: https://undsgn.com/uncode/shops/shop-single-variations/
Hi, I need to reset my licence code. How do I do this?
Hi Robbiemason! Please note that we already replied to your message, did you check your In-Box or Spam?
Hello! I have multiple websites (different domains/URLS, but same hosting) using UNCODE. Goes to say how much I love you guys!
Within the same website, I know we can easily copy-paste sections of the “WP Bakery Page builder” within different pages. But is there any way we can copy-paste sections between different pages on different websites, if we’re logged in to both? Or impossible and only way is to rebuild the sections from scratch?
Hi, Okgeorgestudio! We are sorry, but it is not possible to copy a section from one website to another. Anyway, you just need to switch to normal Text mode and copy the shortcodes.
quick question, i installed polylang and when i switch theme from default language to second one, main logo image in menu become simple text, maybe anyone know how to fix it? In uncode theme settings in second language all options grey with red text do not save
Hi gantonr! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
