Hello! Uncode is built on a customized version of WPBakery Page Builder. You can find more details here: https://undsgn.com/uncode/frontend-editor/ We have not tested Elementor with Uncode, and we do not provide support for it. Additionally, all our demos are specifically designed for WPBakery Page Builder. Best

Hello! We have not received other reports about this issue, so we would need a bit more information to narrow down the problem. This would help us determine whether the issue lies within a specific script of the plugin or in how it was implemented (e.g., dynamic content looped in a certain way, excessive AJAX calls). Disabling WPBakery essentially stops the execution of all shortcodes, which might resolve any related issues, but it also disables advanced functionality. If you have an error report that correlates with the CPU data, we would be happy to review it.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Thank you, we already have a fix, although it’s still in our beta branch. Since I can’t confirm when it will be officially released, I can provide the files and instructions for replacing them on your server if you prefer. Please replace the following files:

• wp-content/themes/uncode/core/inc/helpers.php
• wp-content/themes/uncode/core/inc/wp-bootstrap-navwalker.php

You can find the updated files here: https://www.dropbox.com/scl/fo/jhb0khjemn22seast2uv9/AOhp0QTi4mIM2tOr7gWE1TQ?rlkey=85wocwovlvomrmor4gnx4ij1l&dl=0

Let us know, best

Thank you very much. And a suggestion and a big request to you. Please integrate Uncode with the LMS plugin (Tutor LMS, Lernpress). Uncode is a great theme that has options that other themes do not have. Unfortunately, when connecting to Tutor LMS, the header, menu and logo are not displayed. Only the footer is displayed, but the one from the general settings for pages. The settings for courses, lessons, etc. do not work. Please, please integrate this and add in your marketing that the theme is compatible with LMS.

Hi adventurer51! In our Help Center I have seen several users who have created such sites, or I don’t remember the exact name of the plugin since there are several. To understand your specific problem we would need to see the details of the installation. Anyway, we take note of your suggestion for the 2025 road-maps.

Hi Ronakpoddar00! We cannot determine what the issue might be from here, especially since this license dates back almost two years. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi bydme! Unfortunately, we cannot provide further information on this because the entire process of purchase, license, and renewal is managed by Envato. The login to our Help Center is linked to Envato’s systems, and if this purchase does not appear in their records, it is very likely that you cannot access our Help Center. We therefore recommend contacting Envato to clarify the issue, as it seems to lie within their systems. Once this is resolved with them, access to our Help Center will be automatically enabled. You can contact them here: https://help.market.envato.com/hc/en-us/requests/new

Hi raigTB! No we are sorry but there is not an option to add a text content next to the Social Icons. Where would you like to display it? In the Main Menu? If so, you could use a CTA button, which can also be styled to look like simple text rather than a button: https://support.undsgn.com/hc/en-us/articles/18615150991133-Menu-Call-to-Action-Buttons

Works perfectly for desktop, thanks for the quick response. Is it possible to hide the CTA from the mobile menu?

Hello! You can achieve this with a few lines of custom CSS:

@media (max-width: 959px) {
    .nav.navbar-nav.navbar-cta {
        display: none !important;
    }
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi bydme! Next to the error message you are referring to, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi deriusa90! Please first note that in the Tab Aspect there is a dedicated option to have Rounded Corners. Anyway, if this option is not working or you please share the link to one of these pages since it seems that the CSS you created is. not specifically enough.

Hello xChemical! To crop single product images, WooCommerce provides a filter. However, when using this filter with the Product Gallery module, you’ll need to disable certain advanced Uncode options that aren’t compatible. To enable this feature, follow these steps:

1. Enable Default Single Product Gallery: go to “Theme Options > WooCommerce -> Default Single Product Gallery” and set this option to “ON.” This ensures compatibility with the WooCommerce filter.
2. Add the filter to your child theme: insert the code below into the functions.php file of your child theme. You can adjust the width and height values as necessary but keep them consistent
3. Regenerate thumbnails: once the filter is active, you’ll need to regenerate your thumbnails to apply the new settings. You can use a plugin from the WordPress repository (such as Regenerate Thumbnails) to complete this task efficiently.

add_filter( 'woocommerce_get_image_size_single', 'uncode_child_filter_woocommerce_get_image_size_single' );
function uncode_child_filter_woocommerce_get_image_size_single( $size ){
    return array(
        'width'  => 600, // Width (use 9999 to avoid crops, other numbers to crop)
        'height' => 600, // Height (use 0 to avoid crops, other numbers to crop)
        'crop'   => 1,   // 0 or 1 (with crop)
    );
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi Juergens2020! We’re sorry about this, but it seems to be an issue on your end, as no other users have reported this problem. In fact, multiple users, including new ones, have successfully logged in between yesterday and today. Are you sure you’re entering all the correct details of the account that purchased the theme in the Envato form? Support suggests that a few weeks ago, another user encountered this error message, and it was related to using their personal email instead of the one linked to their Envato account.

Hi supermex! You need to create your translation of these terms: https://support.undsgn.com/hc/en-us/articles/214003885-Localisation-Translation
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi Ray_Donovan! We are sorry but we don’t have other similar reports from other users. Unless suggesting deactivating all possible extra plugins at the moment, without even a check to the website to see if there are evident visible errors in the console, we don’t have any other suggestions.

Hi Juergens2020 and sorry for the delay! Try to clear your browser cache or test with another browser. Let we know if this helps!

Hi jack-alessio! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi strytm! Do you mean you would like to have a Dynamic Icon? At the moment is possible to add a static icon and it’s also pretty easy to change it dynamically with CSS based on the product type.
Anyway, if you need support is offered in our Help Center, to users who bought Uncode. There we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi metrocitygirl! Are you sure the issue is not WP Fastest Cache or a possible cache service used by your server? From there, it seems that in different locations the output is not updated, something like you have some extra distribution services. This is the HTML: https://undsgn.d.pr/i/9cotel

yep I think it was the cache from wordpress. Thank you.

Hi metrocitygirl! Feel free to update us if the heading will not update during the weekend, but 100% this is not a theme bug.

Hi domenicolatosa! According to the official WordPress documents, even PHP 8.3 is not officially supported and it’s in “beta support”. It’s really too early to think about PHP 8.4: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/

Hi Node19! By the way, you can try the Media Gallery, which can by design also be configured to look like a Single Media: https://lopezb.d.pr/i/uXc63d

Oh good to know. many thanks for this info

Hi Node19 and thank you for the confirmation!

Hi Ray_Donovan! This is the default configuration of our demo. Obviusly, you need to have a Text Module with the Dynamic option: https://support.undsgn.com/hc/en-us/articles/360011205078-The-Product-Builder
We don’t know if, for some reason in your configuration, you are in an edge case but here we have a fix “Dynamic Text in Content Block”, that we’ll be published this Monday (if you believe the configuration is correct according to the documentation, you can check if this is the issue): https://support.undsgn.com/hc/en-us/articles/214092169-Patches-and-Fixes

Thank you very much. Problem solved!!!

Hi Ray_Donovan and thank you for the confirmation!

Hi felipelessa! You need to use one multilanguage plugin, Uncode is certified by WPML and Weglot: https://support.undsgn.com/hc/articles/214003905 – https://support.undsgn.com/hc/articles/360002070717

Thanks for all the help.

Thank you for the confirmation!