Hi FoxBytes! You cannot access the private Help Center since your support period is expired. Only users with a valid support period are allowed to access it.
Try to share the link of one of these products and reference the plugin you are trying, we can check if it’s something we can help from here without logins.

Hi FoxBytes! You can try to add the following code to your functions.php file: https://pastebin.com/raw/tU0S71e5
Next, include an Uncode Do Action module in your layout with the settings shown here: https://lopezb.d.pr/i/bb95PZ

Hi adamn83! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least, ask for support with an account that bought the theme): https://support.undsgn.com/hc

Hello, thank you for your reply. The redirection system in your template works very well and suits me perfectly. The on/off line option in woocommerce caused a bit of a mess but in the end everything worked fine. All the best to you.

Hello, thank you for your reply. The redirection system in your template works very well and suits me perfectly. The on/off line option in woocommerce caused a bit of a mess but in the end everything worked fine. All the best to you.

Thank you for the confirmation!

Hi Gingerfuzzy! Yes, confirmed. You can use any layouts as your homepage, and set the project page to have any layout you want. For example, also these are project pages (case history) and they don’t have anything in common (so you are completely free, also to copy in in the Creative Landing design), ex: https://undsgn.com/uncode/portfolio/digital-web-layout/
https://undsgn.com/uncode/portfolio/storytelling-layout/
etc

Is there a demo site that I can see the backend for? I’m not 100% convinced that this theme for me so wanted to play around with it. Thanks

Hi Gingerfuzzy! We are sorry but generally themes don’t offer a demo for the backend. You can evaluate from the video tutorials or from the doc: https://www.youtube.com/channel/UCK27He6L4DmmC_5SCClFEkQ/videos
https://support.undsgn.com/hc/en-us

Hi ksuteja! What you’re asking for isn’t as straightforward as it might seem. Unfortunately, in WooCommerce, products on backorder are considered “in stock,” so there isn’t a simple and efficient way to differentiate them from those that are only “in stock” and not on backorder. Implementing such a feature would require significant development work. We can certainly evaluate it for a future update, but I’ll need to pass this request to our developers. This isn’t something we can provide right now with a quick code solution.

Hi emosamurai! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least ask for support with an account that bought the theme, moreover, this website is even not registered): https://support.undsgn.com/hc

Hi kingsleymensah! Here you are with our suggestions, the best is WPRocket but also Breeze works fine (please in the case read the notes for additional cache plugins): https://support.undsgn.com/hc/en-us/articles/360017231458-Use-a-Cache-Plugin

Hi pigor! We are sorry, but we do not have direct access to your licenses. These are issued by Envato and operate within the theme through an automatic API system. We can only query the registration database when you provide us with your License Code. Once we have that, we can offer you a report on how your license is being used.
Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Codes: https://themeforest.net/user/undsgn

Hi ahmedmot! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least please ask for support with an account that bought the theme): https://support.undsgn.com/hc

Hi brianshumway! Without a check to your live site or the possibility of accessing your installation, it’s really not possible to figure out what you are missing. From here we can only suggested to check the dedicated documentation with all the possible settings involved: https://support.undsgn.com/hc/en-us/articles/213459689-Menu-not-Transparent

Hi bydme! From what we can see your previous messages were replied to the same day: https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments?page=1&filter=all#comment_31217209 and https://themeforest.net/item/uncode-creative-multiuse-wordpress-theme/13373220/comments?page=1&filter=all#comment_31219862
If you haven’t received a reply, it’s possible that ThemeForest messages ended up in your Spam folder. As already explained, if there’s an issue with updating your support period, which now appears to have expired, this is something you need to resolve directly with Envato and not with the author, as the entire process is managed by Envato: https://help.market.envato.com/hc/en-us/requests/new

I’ve already searched through spam folders, but I can’t find them. Don’t you think you can be flexible and help the customer who bought them? It’s a bad experience.

I’ll buy the Uncoded theme again because I can’t communicate, but I think I’ll consider another theme next time.

I wonder if the created screen works without any problems even if I delete the existing Uncoded theme registration code and put in the newly purchased code.

Hi bydme! Please understand that we cannot verify your theme purchase directly, as all purchasing and licensing processes are managed exclusively by Envato. If there is an issue during these stages, it’s best to contact Envato’s customer support for assistance.

As the authors of the theme, we are here to help with any technical problems you may encounter. However, we don’t have control over the processes handled by Envato, including potential issues with emails or notifications from their platform.

We can see that your support status is currently active, which means you should be able to access our Help Center. This system is connected to Envato via API and is available for addressing any technical concerns.

If you continue to experience issues with Envato-related matters, we recommend reaching out to their support team for further assistance.

Thank you for your understanding, and we’re here to help with any technical questions you might have!

Hello! Uncode is built on a customized version of WPBakery Page Builder. You can find more details here: https://undsgn.com/uncode/frontend-editor/ We have not tested Elementor with Uncode, and we do not provide support for it. Additionally, all our demos are specifically designed for WPBakery Page Builder. Best

Hello! We have not received other reports about this issue, so we would need a bit more information to narrow down the problem. This would help us determine whether the issue lies within a specific script of the plugin or in how it was implemented (e.g., dynamic content looped in a certain way, excessive AJAX calls). Disabling WPBakery essentially stops the execution of all shortcodes, which might resolve any related issues, but it also disables advanced functionality. If you have an error report that correlates with the CPU data, we would be happy to review it.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Thank you, we already have a fix, although it’s still in our beta branch. Since I can’t confirm when it will be officially released, I can provide the files and instructions for replacing them on your server if you prefer. Please replace the following files:

• wp-content/themes/uncode/core/inc/helpers.php
• wp-content/themes/uncode/core/inc/wp-bootstrap-navwalker.php

You can find the updated files here: https://www.dropbox.com/scl/fo/jhb0khjemn22seast2uv9/AOhp0QTi4mIM2tOr7gWE1TQ?rlkey=85wocwovlvomrmor4gnx4ij1l&dl=0

Let us know, best

Thank you very much. And a suggestion and a big request to you. Please integrate Uncode with the LMS plugin (Tutor LMS, Lernpress). Uncode is a great theme that has options that other themes do not have. Unfortunately, when connecting to Tutor LMS, the header, menu and logo are not displayed. Only the footer is displayed, but the one from the general settings for pages. The settings for courses, lessons, etc. do not work. Please, please integrate this and add in your marketing that the theme is compatible with LMS.

Hi adventurer51! In our Help Center I have seen several users who have created such sites, or I don’t remember the exact name of the plugin since there are several. To understand your specific problem we would need to see the details of the installation. Anyway, we take note of your suggestion for the 2025 road-maps.

Hi Ronakpoddar00! We cannot determine what the issue might be from here, especially since this license dates back almost two years. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi bydme! Unfortunately, we cannot provide further information on this because the entire process of purchase, license, and renewal is managed by Envato. The login to our Help Center is linked to Envato’s systems, and if this purchase does not appear in their records, it is very likely that you cannot access our Help Center. We therefore recommend contacting Envato to clarify the issue, as it seems to lie within their systems. Once this is resolved with them, access to our Help Center will be automatically enabled. You can contact them here: https://help.market.envato.com/hc/en-us/requests/new

Hi raigTB! No we are sorry but there is not an option to add a text content next to the Social Icons. Where would you like to display it? In the Main Menu? If so, you could use a CTA button, which can also be styled to look like simple text rather than a button: https://support.undsgn.com/hc/en-us/articles/18615150991133-Menu-Call-to-Action-Buttons

Works perfectly for desktop, thanks for the quick response. Is it possible to hide the CTA from the mobile menu?

Hello! You can achieve this with a few lines of custom CSS:

@media (max-width: 959px) {
    .nav.navbar-nav.navbar-cta {
        display: none !important;
    }
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi bydme! Next to the error message you are referring to, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi deriusa90! Please first note that in the Tab Aspect there is a dedicated option to have Rounded Corners. Anyway, if this option is not working or you please share the link to one of these pages since it seems that the CSS you created is. not specifically enough.

Hello xChemical! To crop single product images, WooCommerce provides a filter. However, when using this filter with the Product Gallery module, you’ll need to disable certain advanced Uncode options that aren’t compatible. To enable this feature, follow these steps:

1. Enable Default Single Product Gallery: go to “Theme Options > WooCommerce -> Default Single Product Gallery” and set this option to “ON.” This ensures compatibility with the WooCommerce filter.
2. Add the filter to your child theme: insert the code below into the functions.php file of your child theme. You can adjust the width and height values as necessary but keep them consistent
3. Regenerate thumbnails: once the filter is active, you’ll need to regenerate your thumbnails to apply the new settings. You can use a plugin from the WordPress repository (such as Regenerate Thumbnails) to complete this task efficiently.

add_filter( 'woocommerce_get_image_size_single', 'uncode_child_filter_woocommerce_get_image_size_single' );
function uncode_child_filter_woocommerce_get_image_size_single( $size ){
    return array(
        'width'  => 600, // Width (use 9999 to avoid crops, other numbers to crop)
        'height' => 600, // Height (use 0 to avoid crops, other numbers to crop)
        'crop'   => 1,   // 0 or 1 (with crop)
    );
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc