8593 comments found.
Hi, On our website stierius.de, which runs with the Uncode theme, there are error messages when updating plugins and themes like
“There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)”
... and if I want to relink the data source of the adapter list in the wpDataTables plugin, I don’t see the current data source or the option to change something …
From the error messages, it looks to me as if Uncode wants me to re-register the theme. The key is probably still linked to the development domain and needs to be linked to the live domain again, could that be the case?
What do I have to do to ensure that the Envato purchase code can be used again after deregistration?
With kind regards Pascal Wagner E-Mail: pw@teamkipp.de
Hi teamkipp! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi I’m having a strange problem with your theme.
I’m creating a page or a portfolio, and when I click “Preview Changes,” a blank page appears with the message “404 error.”
I don’t understand why.
Thanks for your help.
Hi zutercherri! We are sorry but we don’t have similar reports, and without checking your site, it’s not possible to figure out the potential problem. Can you please try to update your WordPress permalink and also try to update the Theme Options > Extra > Portfolio CPT > Portfolio CPT Label and Slug options. This is the only suggestion we have without a check.
Thanks, I found the solution.
I disabled all the extensions and re-enabled them one by one, and everything went back to normal.
Thanks anyway 
Hi zutercherri and thank you for the confirmation!
Hi, when i use auto rotate marquee heading and I open the page on mobile, and scroll over that row where the marquee is, it resets from the beginning. Example i have a sentence of 6 words: “hello how are you doing today” and i scroll (tap) over this row it starts from “hello” again. I checked your demo and it works fine, either i do something wrong or im missing some setting. 
Ty
Hi Businezz98! We are sorry, but it’s really not possible to understand an animation problem through words alone without having a link to your site to see what’s happening. Are you using the latest version of the theme?
Hi, yes I use the latest version. When i scroll a page on a mobile where I have marquee, that same marquee resets from the beginning and it does not continue the loop.
Hi Businezz98! We are sorry, but if you have an odd issue that no other users reported, we need to check your site. Please verify it’s not related to some possible extra plugins.
Subject: Issue with Product Prices, Quantity Selectors and Add-to-Cart Buttons Disappearing in Woocomerce with Uncode Theme
Hi Uncode Support Team,
We’re currently experiencing a recurring issue on our WooCommerce store built with the Uncode theme, and we would appreciate your assistance.
The problem: At random times, the product prices, quantity selectors, and add-to-cart buttons disappear from individual product pages. Additionally, the product price is also not showing in carousel or query loops (e.g., product listings on the homepage or category pages). These issues occur erratically — sometimes everything displays fine, other times certain elements are missing, and it seems to vary depending on the browser.
Temporary fix: When we clear all cache layers — WP Rocket cache, Varnish plugin cache, and the server-level Magic Caché (we’re hosted on WebEmpresa) — the issue temporarily disappears. However, the next day or even a few hours later, the problem often comes back.
Context: We’re already in touch with WP Rocket support and following their debugging steps. But we also want to rule out any theme-related behavior or potential conflicts between Uncode and WP Rocket/Varnish.
Could you please let us know:
If this is a known issue with Uncode?
Whether you’ve seen conflicts with WP Rocket’s Remove Unused CSS or other optimizations affecting the visibility of dynamic WooCommerce elements?
Any recommended settings or exclusions we should apply when using WP Rocket with Uncode and WooCommerce?
We’d be grateful for any guidance or troubleshooting steps you can suggest.
Thanks in advance for your help.
Best regards,
Hi AOVE! No, this is not a known issue. If it were, you would see hundreds of tickets similar to your problem, but that doesn’t appear to be the case. Honestly, this is the first time we’ve heard about a problem of this type, and the strangest thing is that from what we understand, it occurs randomly. If it were a code problem, it would be replicable 100% of the time, whereas here it seems that some external addition is creating the issue. So if you deactivate WP Rocket or reduce the aggressiveness of certain options like “Remove Unused CSS,” does the problem disappear?
Need to Reset Theme License – Urgent Help Needed
Hi Team,
I purchased your theme on Theme Forest very long back, and I had it registered on an older website that I no longer have access to. I’m now working on a brand-new project and would like to use the same purchase code for this new site.
Since I can’t de-register the old one myself, I was hoping you could help me reset the license from your end so I can activate it on the new site as soon as possible.
This new site is time-sensitive, so any help you can provide quickly would be hugely appreciated!
Let me know if you need any details from my end — I have the purchase code ready.
Thanks a lot in advance!
Hi venkatmegadula! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi Team,
I have already reviewed the details, but I haven’t been able to deregister my old website. Since I lost access to it, I have shared all the necessary details, including my purchase code, in a private message.
Please check and deregister the old site so I can use the purchase code immediately. I’d appreciate your prompt assistance.
Thank you!
Hi venkatmegadula! All messages have already been replied to.
So I noticed that, the values of product attributes eg Colour: Brown, Green, Red etc don’t show up on the single product page. You just see the attribute name: Colour when any colour is selected. How can you set it so that it shows the value of the colour as well
Hi drtade! We are sorry, but we’re having some difficulty understanding what you’re trying to say. Could you explain it differently, perhaps including screenshots and links to your site?
Hi drtade! We’re sorry, but it’s really impossible to understand what you mean. In both screenshots, there are colored dots, with the only difference being that in one example there’s a check inside, while in the other example the selected element has a border around it. Is this what you want to modify? Does this doc help? https://support.undsgn.com/hc/en-us/articles/8559436497809-Variation-Swatches
Hi guys, since the last two updates (I think when the row animations were introduced) there seems to be a bug. All my rows with images now have a zoom effect, which I never added. Also, it is no longer possible to scroll to the bottom of the page. How can I fix this?
Hi pixel-by-flo! I don’t think this is an issue with Uncode since no other users have reported the same problem in recent months. If you have something additional that’s creating this type of glitch, we can’t identify it without examining your site. If possible, please share the URL to your website.
The problem is probably related to the fact that you’re using Smoothscroll but haven’t activated the Smoothscroll Safe option, for example: https://undsgn.d.pr/i/W1WRce
Thank you, Smothscroll Safe fixed the problem not being able to scroll to the bottom of the page. Zoom effect still remains. You can see it here: https://downthehill.de/touren/mountainbike/backyard-battle-boppard/ The images below the text start a little bit narrower than the text on a FHD monitor. When you scroll down the images get wider and at the bottom they are as wide as the monitor. But they should be as wide as the monitor from the beginning. This was the case 2 versions ago. I never added that effect or changed anything. Also this happens to all posts with images only in a row. So I assume it must be some bug. Do you have an idea?
Hi pixel-by-flo! It seems that you have enabled the Row Animations on this element, ex: https://support.undsgn.com/hc/en-us/articles/24996049236637-Row-Animations
That is the point. Row Animations are not enabled in any post. https://downthehill.de/row.jpg Despite that the effect appears. How can i fix that?
Hi pixel-by-flo! It seems impossible, please share a screenshot of the Text shortcode and also try to search if for some reasons you have this in the shortcode “css_animation”.
PS. Did you try to save the Row settings again?
Here you go: https://downthehill.de/row2.jpg When I save the post again the effect is removed and it works like it should. But I do not want to do this for 80+ posts…
css_animation is in the short code but as far as I can figure it out this only refers to the animation of the single images
Hello! From the screenshot, it looks like some attributes of the media shortcode, including css_animation, are inside the [vc_row] shortcode. It would be better if you could share the actual plain text instead of a screenshot. However, from what I can see, it seems like a simple copy/paste mistake. Let us know, best
Zurück zum Ursprung, aber modern
Ja, dieser Beitrag fällt aus dem Rahmen dessen, was hier üblicherweise zu sehen ist. Für den ein oder anderen Leser mag es verrückt klingen: Downthehill entstammt dem Bikepark Boppard. Oder der Bikepark Boppard entstammt Downthehill. Denn die damalige Downthehill-Crew hat den Bikepark im Jahr 2004 aus dem Boden gestampft. Und wenn in der alten Heimat ein Event wie das Backyard Battle 2024 stattfindet, dann kann man sich das schon mal anschauen und gleichzeitig die Crew aus der guten alten Zeit treffen. Zu sehen, was der aktuelle Parkverwalter und Probiker Lukas Schäfer heute aus dem Bikepark gemacht hat, ist nicht nur beeindruckend, sondern macht die Truppe von damals auch irgendwo stolz – und dass der Bikepark ganz unbemerkt sein zwanzigjähriges Jubiläum hat, noch mehr!/vc_column_text/vc_rowvc_column column_width_percent=”100” gutter_size=”0” overlay_alpha=”50” shift_x=”0” shift_y=”0” shift_y_down=”0” z_index=”0” medium_width=”0” mobile_width=”0” width=”1/1” css=”.vc_custom_1506529843397{border-width: 0px !important;padding: 0px !important;}”vc_single_image media=”73478” caption=”yes” media_lightbox=”yes” media_width_percent=”100” alignment=”center” css_animation=”alpha-anim” animation_speed=”500” animation_delay=”500” lbox_connected=”yes” uncode_shortcode_id=”564591”vc_single_image media=”73477” caption=”yes” media_lightbox=”yes” media_width_percent=”100” alignment=”center” css_animation=”alpha-anim” animation_speed=”500” animation_delay=”500” lbox_connected=”yes” uncode_shortcode_id=”197744”vc_single_image media=”73479” caption=”yes” media_lightbox=”yes” media_width_percent=”100” alignment=”center” css_animation=”alpha-anim” animation_speed=”500” animation_delay=”500” lbox_connected=”yes” uncode_shortcode_id=”176883”vc_single_image media=”73480” caption=”yes” media_lightbox=”yes” media_width_percent=”100” alignment=”center” css_animation=”alpha-anim” animation_speed=”500” animation_delay=”500” lbox_connected=”yes” uncode_shortcode_id=”181661”vc_single_image media=”73483” caption=”yes” media_lightbox=”yes” media_width_percent=”100” alignment=”center” css_animation=”alpha-anim” animation_speed=”500” animation_delay=”500” lbox_connected=”yes” uncode_shortcode_id=”543571”vc_single_image media=”73487” caption=”yes” media_lightbox=”yes” media_width_percent=”100” alignment=”center” css_animation=”alpha-anim” animation_speed=”500” animation_delay=”500” lbox_connected=”yes” uncode_shortcode_id=”913661”/vc_columnLooks like plain text does not work here
Hello, you can use a tool like https://pastebin.com/ to share the shortcode content, if needed.
However, from what I can see, your row has custom styles and has been assigned the class `vc_custom_1506530011331` by the system. It’s the row that contains all the single media elements: https://undsgn.d.pr/i/ftLUaJ Looking at your shortcode and comparing it with your screenshot, I can spot the same `css_animation` parameter (with value `alpha-anim`, which should belong to a different shortcode) and the custom class that confirms you’re still inside the same `[vc_row]` block: https://undsgn.d.pr/i/4RQdo6
Our recommendation is to create a new row from scratch and drag all the images into it. It seems the current one might have been affected by a copy/paste gone wrong or some accidental editing.
Let us know, best
Also, if you simply open the row that contains the single media images and save it again without making any changes, then update the page, the animation should be removed automatically, since that animation ins’t supported on rows: https://undsgn.d.pr/v/9JtrkX It won’t completely clean the code, as there are still several parameters that don’t belong to rows, but it will fix the animation issue. Let us know, best
Thank you, I have no idea where `vc_custom_1506530011331` comes from. Is this referred to row settings > custom? Or maybe row settings > extra?
If i follow your advice to open the row and just save it, will it remove all parameters that do not belong there?
Hi pixel-by-flo! The vc_custom_1506530011331 is created by the Page Builder when you use the Custom tab option. Why don’t you copy the shortcode to a new page just for testing? This way, you’ll be free to save and fix according to our suggestions without any risk.
Ok so for the custom settings I set everything to 0px: https://downthehill.de/row3.jpg But I do not understand how that can cause an error with row animation. Anyways, it looks like there is no other way than redo every single post?
Hi pixel-by-flo! I’m not sure why you’ve approached it this way since there are options to remove the Padding, etc. Unfortunately, we can’t diagnose what happened to your site beyond the information in the report we provided. If this were a core Uncode issue, we would be seeing numerous similar reports from other users, but we’re not. This suggests the problem is likely specific to your setup. Based on our experience, this type of behavior is often triggered by interactions between plugins, or custom codes.
Hello, I have a question about the lightbox.
The old lightbox has a mouse wheel navigation (advance to the new picture on mouse scroll) and with the new lightbox this feature does not seem to work. Is there any way to make this work on the new lightbox?
Thank you.
Hi vladbirdu! We’re sorry, but mouse wheel navigation for the Lightbox is not available in the new Lightbox plugin. This functionality isn’t part of the current implementation, and unfortunately, it’s not something we can easily add to the system. Adding mouse wheel navigation would require significant modifications to the core plugin architecture, which goes beyond simple customization.
Hello,
I have activated the Woocommerce Variations Single Product setting in the Uncode Theme Settings.
Which is all working, however, instead of displaying (product title – variation) in the same line. How do I do it so that the variation name is displayed below the product title please?
Happy if you can provide either coding or instructions to do this please.
Kind regards, Sam Clarke
Hi samclarko!
We are sorry, but unfortunately it’s not possible to split these elements as they’re contained within the same structural component: https://lopezb.d.pr/i/5hB5y0
The design architecture of this element treats these items as a single unified block rather than separate components that can be individually positioned or styled. This is part of the core structure of how this particular module was built, which means we can’t provide a simple option to separate them.
Thank you! Are you able to direct me to the specific php file that this is linked to within the theme editor? I would love to make this work for my website and would hopefully, like to custom code this in.
On another note, is there anyway to add custom tags to products like the ‘Out of Stock’ tag that sits at the top left of a product image on the shop page? For example, displaying a ‘Customisable’ tag for jewellery products and so on?
Hi samclarko! You need to edit the function ‘uncode_single_variations_change_title’ in uncode/core/inc/compatibility/woocommerce/variations/variations-functions.php (979) ...
Hello! On a page, I have a Media Gallery with photos showing in a carrousel. When I go in to add more photos into the album (already uploaded, from Media), the new photos I select and save don’t show into the album selection. Is this a bug I can fix somehow?
(Note that there is a “backdoor way” to add new photos, which is to switch to Classic Mode, then add the photos’ 6-digit IDs separated by commas.
For one or two photos, that’s fine. But not sustainable if I need to add a lot of photos)
(I also tried doing it from a different browser, didn’t work)
Hi okgeorgestudio! Probably, if you open the Chrome Developer Tools > Console tab, you’ll see some server-related errors, likely some 503 Server Errors.
I don’t think this comment is really helpful, but okay.
Hi okgeorgestudio! If you’re experiencing an issue, we can provide guidance based on our experience. However, if you’re facing the type of error we suspect, it’s not something that can be resolved through our support or from our end remotely.
Hello,
Pre-sale Question:
Your demo at https://undsgn.com/uncode/shops/shop-metro/ is it possible to:
1. Hide the pricing on the shop page
2. Show option for “zoom in icon” (The zoom in seem to be slow, what causes that?)
3. Show the “add to cart” so the user does not need to be redirected to the main produt page before adding a product to the cart.
Thank you! . GM
Hi guymc and thank you for your interest!
Yes, it’s possible to hide the price.
Do you need a zoom icon when you hover over the image? If so, this is possible; otherwise, please explain what you’re looking for in different words.
Yes, absolutely – you can see this in other demos (keep in mind that all product layouts are based on the same module where options can be mixed and matched).
Let us know if you need more information!
Thank you,
Last questions: Is your theme compatible with QODE Quick View for WooCommerce plugin see eample demo at https://qodeinteractive.com/qode-quick-view-for-woocommerce/quick-view-drop/
I’m trying to have the Quick View display as a “cascading view style” instead of a popup. If it’s not compatible will you be able to help with the integration or provide a customization to display the Quick View as a cascading view style?
Thanks in advance,
GM
Hi guymc! We’re sorry, but this isn’t something we’re familiar with, as it’s not one of the popular Quick View plugins.
Issue with Category Loading in Shop Build Query
Hi Uncode Support,
I hope you’re doing well.
I’m currently experiencing an issue with the Build Query feature in the Shop module. When I try to filter by a specific category, the category keeps loading indefinitely and never displays the results. I confirm you that the category has been created and that there are products created and published in this category.
I’ve tried refreshing the page and testing in different browsers, but the problem persists.
Could you please help me resolve this issue?
Thanks in advance for your support!
Best
Hi MVDigitalMC! Please note that as described in the option and in the doc, you need to use the Taxonomy field when dealing with custom Post Types like Products, ex: https://undsgn.d.pr/i/1ivivO
Hi,
Since yesterday I can’t login to your support forum anymore, although I have 3 valid licenses in my envato account including active support. Please check this.
Thanks, Max
Hi supermex! Yes, we’re aware of this issue, but it’s related to a problem on the Envato server that’s occurring today. The login for our Help Center is automatically managed by Envato, and it appears they’re experiencing some infrastructure problems today. Also other authors reported the same issue, ex: https://forums.envato.com/t/envato-api-error-scopes-not-matching-not-authenticated/514351
If you already had an ongoing ticket, you can simply respond to that ticket via email. Otherwise, we invite you to try logging in again shortly, as we’ve already submitted a support notification about this issue. We apologize for this inconvenience, which is beyond our control.
I need to build a website that display the products the same way than this website, is it possible with your theme without coding? https://marialund.com/fr/artistes/portfolios/peter-martensen/
Hi Bmaksy! The site you sent as an example is based on Uncode, so the reference website was definitely built with our product. It’s absolutely possible to display products with the same layout.
do you know which theme to use to build it ?
Hi Bmaksy! The theme is simply Uncode: https://undsgn.d.pr/i/iXr469
Yes i know but i was talking about which demo to choose from ?
Hi Bmaksy! This is just a simple Masonry layout. For example, if you need products, you can start with this, and just set the thumbs to be 6/12 (in this example, they are 3/12. https://undsgn.com/uncode/shops/shop-masonry/
Another starting point can be this one: https://undsgn.com/uncode/works/portfolio-alternate/
In a few words, it’s just a matter of simple settings of the Posts module. We hope this helps!
Yes, thank you
Thank you for the confirmation!
I am going to re-ask this here again. Referencing this demo page https://undsgn.com/uncode/homepages/creative-prototype/, the second section has a vide. Can you provide step by step instructions on how to update/edit that vide based on the component being used?
Hi hibernard! Listing every option needed to recreate this effect would be quite lengthy. However, suppose you’ve activated the Wireframes plugin. In that case, you can simply import this layout to recreate the same section: https://undsgn.d.pr/i/BJhm3j
If you need more information, you can find documentation for these special animations here: https://support.undsgn.com/hc/en-us/articles/24996049236637-Row-Animations
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi,
I’m experiencing a serious issue with my WooCommerce store using the Uncode theme. I rely on the GTM4WP plugin solely to generate the dataLayer for Google Tag Manager in order to track eCommerce conversions.
The problem is that when I activate the plugin, the layout of the Content Blocks that include a Post Module with carousel functionality breaks completely—specifically the section displaying “You might also like” or related products on product pages.
Could you please advise if there’s a known conflict between Uncode’s Post Module (carousel) and this plugin? Or let me know what might be done to avoid this behavior while keeping GTM4WP active?
Thank you in advance.
Best regards,
Hello.
Without seeing the page, I can’t be sure, but it’s possible that the plugin you’re using is adding an element after the product container. This could cause the carousel script to interpret it as an additional slide item.
To address this, you would need to make adjustments via FTP. Specifically, you should try moving the plugin function to an earlier hook so that it remains within the product container. However, this operation requires development skills, isn’t an immediate fix, and may require some effort and testing. Most importantly, the plugin itself must allow for this adjustment, which I can’t confirm since it isn’t one we officially support. I recommend reaching out to their support team for guidance.
In general, we suggest moving the function responsible for printing the extra element from the woocommerce_after_shop_loop_item hook to the woocommerce_after_shop_loop_item_title hook. However, as I mentioned, without checking your specific case, I can’t guarantee that this will resolve the issue.
Hope this helps. Anyway, if you need support, it’s provided through our Help Center, where we have a dedicated support team. Please submit a ticket so we can check your installation and assist you in finding a solution: https://support.undsgn.com/hc
So much thanks!!! For the moment it seems to work well with your suggestion and the help of chatgpt. Bests.
Hi Ray_Donovan and thank you for the confirmation!
Hey, i need help to create this menu https://undsgn.com/uncode/homepages/creative-prototype/. Are you able to provide a screenshot from the settings so I don’t import the demo and delete my pages? I have enabled Menu Skin Changing Scroll, which the menu nav hamburger changes colors, but I can’t get the actual menus color to white. https://snipboard.io/rybI83.jpg If I set them to white entire menu off-canvas is white and the hamburger menu is white. At the moment, I have them set to dark so they look close to the demo page https://snipboard.io/nKdGqe.jpg
And what size are the menu on the demo? Are they clamp size? Ty
Ignore my comment. I switched it at Primary Menu Skin Now looks good.
Hi Businezz98 and thank you for the confirmation!
Hi rrajaniphotographer! Thank you for appreciating Uncode and for sharing your portfolio! Yep, pretty fast!
Hi there! I’m curious – a number of the new features do not seem to be appearing on Chrome, but will on other browsers (like Safari). Any ideas why this may be? I want to be sure they appear, prior to designing anything with them. Thanks!
https://undsgn.com/uncode/homepages/creative-lab Screenshots: https://pasteboard.co/4AvDn9nXGTBO.png https://pasteboard.co/BGkxAtcUQj9C.pngHi oberseite! Did you clear your browser cache? From here everything is working as expected (another user got this problem and was related to cache not updated).
Thanks for the super-fast response, as always. Apparently it was that. Since I’ve never visited the site before, will that potentially be an issue for those that want to visit our sites? I want to be sure those who have not, or even those that have seen the site, do not run into that same issue.
Hi oberseite! It seems odd that you never visited the demo before if the problem was the cache (from all the users we got only another user with this issue)... Anyway, to be sure this doesn’t happen you can try a plugin like this: https://wordpress.org/plugins/manageremove-version-number-from-css-js/
Hi I tried to enter the purchase code, but the theme doesn’t recognize it. I also can’t install the extensions that reference this purchase code. This theme was installed on another site, but the site was hacked, so I can’t uninstall it. Thank you.
Hi zutercherri! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
