Hi setsettings! Please follow: https://support.undsgn.com/hc/en-us/articles/26257708822685-WPBakery-Page-Builder-8-3

Hi psyddix! We doubt it’s a problem with the update, otherwise, you would see hundreds of similar reports here. In any case, without a link, we can’t really understand what’s creating this shift. Please share the link.

Hi iqmartins! We are sorry but it’s not possible to create this type of layout natively. You would need to add some CSS code.

Hi zutercherri! It seems that your installation is suffering from some issue with permissions. When the update system tries to create the new folder, it gets blocked. You should try to verify the server permissions for the “plugins” folder of your installation.

I haven’t changed the folder permissions at all, so I don’t understand. The other extensions have been updated. What values ​​should I use? 777 or something else?

Hi zutercherri! We understand that you haven’t changed anything, but this is our assessment based on what you’re telling us. If it were a theme problem, we should be seeing thousands of users reporting the same issue, right? The main “Plugins” folder should have permissions set to 755 (rwxr-xr-x), 777 is too permissive. PS. If you search online for “WordPress Unable to create folder,” you’ll find many results. Besides permissions, some articles also discuss exhausted disk space as a potential cause.

Hi Walizen! Yes, it’s really easy to mix each section of every demo with sections from any other demo. To do this, you just need to copy the section and paste it into the page you want, ex: https://support.undsgn.com/hc/en-us/articles/360002620538-Copying-Rows-VC-Clipboard
Alternatively, you can also use the Wireframes plugin to import individual sections into any existing page and thus compose your personal layout: https://undsgn.com/uncode/wireframes/

Excellent buy soon

Hi Walizen and thank you for the confirmation!

Hi Walizen! Yes, we didn’t mean performance in the sense that devices don’t support it, but rather that animations are not something that mobile speed tests like from a performance perspective. Anyway, we confirm that the option works on mobile devices but in our Demo by choice, we have activated the option “Disable Animations on Mobile”.

I see.. Your updates are very impressive.. Buy soon ✌and thanks for prompt reply

Thank you for the confirmation!

Hi suvidhi23! Please follow this article, we call this feature “Blur Progressive”: https://support.undsgn.com/hc/en-us/articles/25107282307485-Blur-Progressive
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

This was perfectly what i was looking for. Thanks.

Hi suvidhi23 and thank you for the confirmation!

Hi atercervus! Please specifically request support through private support channels. Similarly, we try not to share relevant information with all users who don’t purchase the theme and download it from cracked versions. Anyone interested in small tricks can always open a ticket. In any case, if they don’t work for your setup, please share the URL of your site so we can create it based on your settings.

Fair point re cracked versions. I’ll create a support ticket now.

Hi atercervus and thank you for the confirmation (as you can see, providing the exact customer link can also help; generally, users prefer to share the URL privately)! I see that one of our agents has already responded to you. Let us know if this new trick works for your setup!

Hello docperi,
sorry for the issue, but yes, it is a bug, and the new update, which will be available in a few hours, should fix it. Sorry for the inconvenience, and thank you for your patience. All the best

Thank you for your super fast support

Hi docperi, and thank you for the confirmation (the update is delayed a bit to insert a few minor fixes).

Hi fromafamilyofkings! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi jaythegreat7! These Columns have the Responsive Visibility option set to none on mobile devices as a design choice, ex: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello,

If the issue is still unclear, please note the following: The problem does not occur with only the “Special Cursor” enabled. It only happens when the “Special Cursor Tooltip” is also turned on. Hope this helps with your investigation.

Best regards, Shund

Hi Shund! I’ve already passed your notes to the developers and we’ll provide you with feedback as soon as possible!

Hello Shund! We have a potential fix and it will be released with the next update, even though we don’t have a release date yet. So, if you’d like to test it in the meantime and share your feedback, we’d really appreciate it.

@media (max-width: 959px) {
  .lg-on,
  .lg-on body {
    overflow: hidden !important;
  }
  .lg-outer {
    bottom: auto;
    height: 100vh;
  }
}

We tested this solution with Chrome on Samsung Galaxy S23 (v.13.0). Let us know, all the best

Hi YnnHlr! These templates are part of the latest version of Uncode. If you don’t have these on your Single Import list, this means you don’t have the latest version of Uncode: https://support.undsgn.com/hc/articles/214001205

Hi Businezz98! No, there isn’t a built-in method for that, as it’s not very common to have different menu layouts on the same site. However, you can follow the steps in this article — the instructions are for regular pages, but you might be able to adapt them to suit your needs: https://support.undsgn.com/hc/en-us/articles/360001066858-Different-Menu-options-for-different-pages

Actually, Im about to buy another copy of your product, so just make the older serial free/released/dissociated from any site whatsoever so I may use it on another site that I might build in the nearby future. Thanks! Just for the record, my email is: luiz.pimenta@live.com God bless

Hi luizpimenta! We just replied to your request!

Hi officialjduarte! Activate the Account Icon first, and a link to the account page in the Menu, it’s pretty easy when you have this hide and show them selectively based on the breakpoint. The Megamenu titles cannot be clickable links as noted in the documentation, these are elements that open the children, please follow: https://support.undsgn.com/hc/en-us/articles/213457169-Megamenu

Thank you. One last thing, how can we change that certain delay of image loading when you come on a page? It seems there is a standard delay always somewhere, for example coming to the homepage, that fading animation and similar to the product pages, it’s not so user friendly.. Also the slider dots of the product images load after 2 seconds or so.

Hi officialjduarte! We don’t see anything strange on your site, perhaps what you’re describing is just the loading time of media and JS files. I also notice you have optimization plugins, so I have no idea if these have functions to serve the page when all assets are ready. Please always verify against the official demo.

Hi Saris and sorr for the delay during the weekend!
If you are using Portfolio and any other custom Post Types, you need to use the Taxonomy fields as indicated in the option description, ex: https://undsgn.d.pr/i/kBjdYV
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi RunDesign! Probably it’s a permission issue, anyway it’s not something we can understand from here since we need complete logins to check… If you need support, it’s offered in our Help Center, where we have a completely dedicated support team. Please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

thank you, just done

Hi RunDesign! Ok we’ll check soon.

Hi teamkipp! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi zutercherri! We are sorry but we don’t have similar reports, and without checking your site, it’s not possible to figure out the potential problem. Can you please try to update your WordPress permalink and also try to update the Theme Options > Extra > Portfolio CPT > Portfolio CPT Label and Slug options. This is the only suggestion we have without a check.

Thanks, I found the solution. I disabled all the extensions and re-enabled them one by one, and everything went back to normal. Thanks anyway

Hi zutercherri and thank you for the confirmation!