Hi atercervus! Please specifically request support through private support channels. Similarly, we try not to share relevant information with all users who don’t purchase the theme and download it from cracked versions. Anyone interested in small tricks can always open a ticket. In any case, if they don’t work for your setup, please share the URL of your site so we can create it based on your settings.

Fair point re cracked versions. I’ll create a support ticket now.

Hi atercervus and thank you for the confirmation (as you can see, providing the exact customer link can also help; generally, users prefer to share the URL privately)! I see that one of our agents has already responded to you. Let us know if this new trick works for your setup!

Hello docperi,
sorry for the issue, but yes, it is a bug, and the new update, which will be available in a few hours, should fix it. Sorry for the inconvenience, and thank you for your patience. All the best

Thank you for your super fast support

Hi docperi, and thank you for the confirmation (the update is delayed a bit to insert a few minor fixes).

Hi fromafamilyofkings! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi jaythegreat7! These Columns have the Responsive Visibility option set to none on mobile devices as a design choice, ex: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello,

If the issue is still unclear, please note the following: The problem does not occur with only the “Special Cursor” enabled. It only happens when the “Special Cursor Tooltip” is also turned on. Hope this helps with your investigation.

Best regards, Shund

Hi Shund! I’ve already passed your notes to the developers and we’ll provide you with feedback as soon as possible!

Hello Shund! We have a potential fix and it will be released with the next update, even though we don’t have a release date yet. So, if you’d like to test it in the meantime and share your feedback, we’d really appreciate it.

@media (max-width: 959px) {
  .lg-on,
  .lg-on body {
    overflow: hidden !important;
  }
  .lg-outer {
    bottom: auto;
    height: 100vh;
  }
}

We tested this solution with Chrome on Samsung Galaxy S23 (v.13.0). Let us know, all the best

Hi YnnHlr! These templates are part of the latest version of Uncode. If you don’t have these on your Single Import list, this means you don’t have the latest version of Uncode: https://support.undsgn.com/hc/articles/214001205

Actually, Im about to buy another copy of your product, so just make the older serial free/released/dissociated from any site whatsoever so I may use it on another site that I might build in the nearby future. Thanks! Just for the record, my email is: luiz.pimenta@live.com God bless

Hi luizpimenta! We just replied to your request!

Hi officialjduarte! Activate the Account Icon first, and a link to the account page in the Menu, it’s pretty easy when you have this hide and show them selectively based on the breakpoint. The Megamenu titles cannot be clickable links as noted in the documentation, these are elements that open the children, please follow: https://support.undsgn.com/hc/en-us/articles/213457169-Megamenu

Thank you. One last thing, how can we change that certain delay of image loading when you come on a page? It seems there is a standard delay always somewhere, for example coming to the homepage, that fading animation and similar to the product pages, it’s not so user friendly.. Also the slider dots of the product images load after 2 seconds or so.

Hi officialjduarte! We don’t see anything strange on your site, perhaps what you’re describing is just the loading time of media and JS files. I also notice you have optimization plugins, so I have no idea if these have functions to serve the page when all assets are ready. Please always verify against the official demo.

Hi Saris and sorr for the delay during the weekend!
If you are using Portfolio and any other custom Post Types, you need to use the Taxonomy fields as indicated in the option description, ex: https://undsgn.d.pr/i/kBjdYV
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi RunDesign! Probably it’s a permission issue, anyway it’s not something we can understand from here since we need complete logins to check… If you need support, it’s offered in our Help Center, where we have a completely dedicated support team. Please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

thank you, just done

Hi RunDesign! Ok we’ll check soon.

Hi teamkipp! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi zutercherri! We are sorry but we don’t have similar reports, and without checking your site, it’s not possible to figure out the potential problem. Can you please try to update your WordPress permalink and also try to update the Theme Options > Extra > Portfolio CPT > Portfolio CPT Label and Slug options. This is the only suggestion we have without a check.

Thanks, I found the solution. I disabled all the extensions and re-enabled them one by one, and everything went back to normal. Thanks anyway

Hi zutercherri and thank you for the confirmation!

Hi Businezz98! We are sorry, but it’s really not possible to understand an animation problem through words alone without having a link to your site to see what’s happening. Are you using the latest version of the theme?

Hi, yes I use the latest version. When i scroll a page on a mobile where I have marquee, that same marquee resets from the beginning and it does not continue the loop.

Hi Businezz98! We are sorry, but if you have an odd issue that no other users reported, we need to check your site. Please verify it’s not related to some possible extra plugins.

Hi AOVE! No, this is not a known issue. If it were, you would see hundreds of tickets similar to your problem, but that doesn’t appear to be the case. Honestly, this is the first time we’ve heard about a problem of this type, and the strangest thing is that from what we understand, it occurs randomly. If it were a code problem, it would be replicable 100% of the time, whereas here it seems that some external addition is creating the issue. So if you deactivate WP Rocket or reduce the aggressiveness of certain options like “Remove Unused CSS,” does the problem disappear?

Hi venkatmegadula! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi Team,

I have already reviewed the details, but I haven’t been able to deregister my old website. Since I lost access to it, I have shared all the necessary details, including my purchase code, in a private message.

Please check and deregister the old site so I can use the purchase code immediately. I’d appreciate your prompt assistance.

Thank you!

Hi venkatmegadula! All messages have already been replied to.

Hi drtade! We are sorry, but we’re having some difficulty understanding what you’re trying to say. Could you explain it differently, perhaps including screenshots and links to your site?

Hi drtade! We’re sorry, but it’s really impossible to understand what you mean. In both screenshots, there are colored dots, with the only difference being that in one example there’s a check inside, while in the other example the selected element has a border around it. Is this what you want to modify? Does this doc help? https://support.undsgn.com/hc/en-us/articles/8559436497809-Variation-Swatches

Hi pixel-by-flo! The vc_custom_1506530011331 is created by the Page Builder when you use the Custom tab option. Why don’t you copy the shortcode to a new page just for testing? This way, you’ll be free to save and fix according to our suggestions without any risk.

Ok so for the custom settings I set everything to 0px: https://downthehill.de/row3.jpg But I do not understand how that can cause an error with row animation. Anyways, it looks like there is no other way than redo every single post?

Hi pixel-by-flo! I’m not sure why you’ve approached it this way since there are options to remove the Padding, etc. Unfortunately, we can’t diagnose what happened to your site beyond the information in the report we provided. If this were a core Uncode issue, we would be seeing numerous similar reports from other users, but we’re not. This suggests the problem is likely specific to your setup. Based on our experience, this type of behavior is often triggered by interactions between plugins, or custom codes.

Hi vladbirdu! We’re sorry, but mouse wheel navigation for the Lightbox is not available in the new Lightbox plugin. This functionality isn’t part of the current implementation, and unfortunately, it’s not something we can easily add to the system. Adding mouse wheel navigation would require significant modifications to the core plugin architecture, which goes beyond simple customization.

Hi samclarko! We are sorry, but unfortunately it’s not possible to split these elements as they’re contained within the same structural component: https://lopezb.d.pr/i/5hB5y0
The design architecture of this element treats these items as a single unified block rather than separate components that can be individually positioned or styled. This is part of the core structure of how this particular module was built, which means we can’t provide a simple option to separate them.

Thank you! Are you able to direct me to the specific php file that this is linked to within the theme editor? I would love to make this work for my website and would hopefully, like to custom code this in.

On another note, is there anyway to add custom tags to products like the ‘Out of Stock’ tag that sits at the top left of a product image on the shop page? For example, displaying a ‘Customisable’ tag for jewellery products and so on?

Hi samclarko! You need to edit the function ‘uncode_single_variations_change_title’ in uncode/core/inc/compatibility/woocommerce/variations/variations-functions.php (979) ...