5421 comments found.
Dear AndonDesign,
We purchased your theme on 2022-11-23 12:38:00 UTC, but we are only starting to work with it today. After installing the theme, we attempted to enter the Item Purchase Code. However, the system shows the following message:
“Purchase Code is not valid!!! Please check purchase code again.”
I also tried submitting a ticket through your Zendesk support system. When I attempt to create a ticket, the system tells me that my email address must be verified. I have verified my email, but the system continues to display the message:
“You have an unverified email. You can’t view requests because one of your email addresses has not been verified. Click here to verify your email.”
I have now tried this several times, which is why I am contacting you through this channel. Could you please check why my Purchase Code is not working?
I look forward to your response.
Kind regards, Dust
Hello @webcontent1981,
I have verified your email address on the support forum.
Also, We have replied to your ticket #64254 on the support forum, please check the ticket reply.
Regards Andon-Design.
These circle images are quite large, which affects my website’s loading speed. In short, this thing isn’t visible on the front end, but it’s present in the code.
Hello, @ferry12749,
Could you please contact us via our support system https://d-themes.com/udesign-support/ with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
I already contacted you through this link: https://d-themes.com/udesign-support/
Hello, have you received my ticket request?
Hello, @ferry12749,
Thanks for your contact, I can confirm with our support team, and your support ticket (#64070) has already been solved and replied, so please check back the reply in your support ticket and if needed, reply back there accordingly.
Regards Andon-Design.
Hello, I get an “already_used” error when I try to update the plugins. Can you help me?
Hello, @mert_om,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on the same domain and let me know the result.
Regards Andon-Design.
Could you please review my support ticket
Hello, @exortice,
I can confirm with you that your support ticket has already been replied by our support team, please check back the support ticket reply and then reply back to it accordingly if needed.
Regards Andon-Design.
I’ve been trying to get support for exactly 5 days regarding a sidebar that works fine in the demo but has responsive issues when I install it on my website. Every time, they say “It’s fixed, please check,” but it never is. I’ve checked on real devices, in the browser’s responsive mode, and on desktop—every time they say it’s solved, but it isn’t. On mobile, the sidebar shifts; in tablet landscape mode, half of it is cut off; and when you resize the desktop window, the text overlaps. Yet the support team keeps insisting it’s fixed. I guess I must be blind 
Hello, @exortice,
Sorry for the inconvenience but you don’t have only single issue in that ticket, so we are solving your issues one by one or you have to generate a fresh new ticket for each issue, BTW, I have just confirmed with our support team and our support team already replied to your support ticket with a fix, please check the reply from the support team in your support ticket and if necessary, reply back to your support ticket accordingly.
Thanks for your understanding.
Regards Andon-Design.
Hello, We activated the site on a demo domain and now we can’t activate the license on the main domain. How do I change the domain?
Hello, @zackharoff,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain, and let me know the result.
Regards Andon-Design.
Hello, could you reset my license? We are migrating to different domain. Thanks!
Hello, @juan_negrete,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Thank you
You’re Most Welcome!!
i have bought the theme and am unable to apply license. Purchase Code is not valid!!!! Please check code again. i have tried several times
Hello, @creativebibini,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Hello, I would like to have a refund from my theme. Thank you
Hello, @chkoumaniotis,
Please generate a refund request via Envato, so that Author will check and get back to you via your refund, this is the support platform where we discuss technical issues of the theme. Thanks for your understanding.
Regards Andon-Design.
Hi, could you reset my license? We are migrating to different domain. Thanks!
Hello @ITSolsAndServices,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Hi, I’ve just purchased your theme, but have run into problems straight away. I’ve tried installing the demo content 4 times, each time it shows it worked but when I view the site the fonts and lay out are incorrect. I’ve cleared all browser, plugin, and server cache. but no impact. I’ve also tried to access your support site but see Cloudflare 522 error, no no access. please can you advise?
Hello @jcbdesign,
Sorry for the inconvenience caused while using our theme. Could you please share a screenshot of the issue? This will help me review it and provide the appropriate solution as soon as possible. Thank you!
Regards Andon-Design.
Hi Andon-Design, I’ve reached out to support and sent screenshots, using the link on this page, so hopefully we will be able to resolve and understand the cause. Thanks.
Hello @jcbdesign,
I can see that our support team has already responded to your ticket and resolved the issue. Could you please check and confirm?
Regards Andon-Design.
Yes all resolved thank you.
Hello @jcbdesign,
I’m glad to hear the issue has been resolved. If you need any assistance with the theme in the future, please feel free to reach out to us anytime. Have a wonderful day!
Regards Andon-Design.
Hi, could you reset my two licenses? We are migrating to different domains. Thanks!
Hello, @rodrigo_fw,
I have reset your purchase codes, please try to re-register the themes again on your desired domains and let us know the result.
Regards Andon-Design.
The support is not working for the theme, I have already renew the support, whenever I try to login it is taking me to WordPress error page and noone is responding to my previous emails from last week. I recently sent you email on udesignaizaz@gmail.com as well, please reply and help me to resolve issues.
Hello, @SEB_Administrative,
Sorry for the inconvenience. We have already reviewed it and sent a response. Please check our reply and continue the discussion there. Thank you for reaching out, and have a great day!
Regards Andon-Design.
Hi, could you reset my license? I am no longer responsible for a website the license is attached to. Thank you.
Hello, @marcusli324,
Could you please share the first, eight digits of the purchase code with me here for the verification purpose, so that I will check and assist you accordingly?
Regards Andon-Design.
I just purchased support because the theme plugins are throwing 500 errors and my site is down. When I try to log into your support site, I get a critical Wordpress error. I tried the chat but it just sits there.
Hello, @BmcD73,
I have sent the password reset email to your registered email: barrett@mcdowelltechsolutions.com please check and follow it and then try again.
let me know the result after that.
Regards Andon-Design.
I never got the email reset from you. So I reset it myself. Same problem. “There has been a critical error on this website.” When I log in or after I do see “go to tickets” and “edit profile”. The tickets link gives me the same error. The edit profile allows me to edit my profile.
Hello, @BmcD73,
Could you please email me again at udesignaizaz@gmail.com using the same address you used for your support account? This will allow me to look into the issue more thoroughly and assist you accordingly.
Regards Andon-Design.
Email sent
Hello, @BmcD73,
Thank you for your email. We have already reviewed it and sent a response. Please check our reply and continue the discussion there. Thank you for reaching out, and have a great day!
Regards Andon-Design.
I am trying to reset license no option provided , and chat i stack there for hours no one to help!
your support portal Connection timed out Error code 522 Visit cloudflare.com for more information. 2025-11-09 12:12:51 UTC You Browser Working Lisbon Cloudflare Working udesigntheme.com Host Error What happened? The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.
What can I do? If you’re a visitor of this website: Please try again in a few minutes.
If you’re the owner of this website: Contact your hosting provider letting them know yo
Hello, @Ntarjoseph,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let us know the result.
Regards Andon-Design.
hi i ve done demo import sevral times but still the footer gives me headache, marquee is not working on pages only homepage. Any tips how to get this Marquee thing working on the rest of the pages?
ok after 4th install in worked….
Hello @Melon-UD,
We’ve already responded to your support ticket #63146. Please check our reply there and provide your response directly to the ticket. Thank you!
Regards Andon-Design.
Hello. I need to transfer my license to a different website, as the original site it was registered to has undergone a theme change and is no longer using the licensed setup. Thanks.
Hello, @esc365,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Thank you! I have 3 licenses please reset all
Hello, @esc365,
I have already reset all of your licenses, please try to use them again now on your desired domain and let me know the result.
Regards Andon-Design.
ok thank you!
Hello @esc365,
You are Welcome!
Regards Andon-Design.
Can you turn Audio on for a Video Banner? It’s a YouTube embedded video
Hello @rodeospot,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hello, there is a similar issue in the footer area of all pages except the homepage. Can we expect this to happen after purchasing?
https://d-themes.com/wordpress/udesign/construction/about-us/ https://d-themes.com/wordpress/udesign/construction/contact-us/Hello @ondaonp,
There will be no issue after importing the demo. Refer to the image: https://ibb.co/pjg8ndyXRegards Andon-Design.
I still have this problem. I created a support request and am waiting for a permanent solution.
Hello @ondaonp,
We’ve already responded to your support ticket #63256. Please check our reply there and share your response directly within that ticket so we can continue assisting you efficiently.
Thank you for your understanding!
Regards Andon-Design.
Hola, acabo de comprar y descargar el tema, pero no puede instalarse porque le falta la hoja de estilos style.css.
Ya está instalado. No he podido eliminar el comentario
Hello @SomosTuMarketing,
Sounds good! Let me know if you need anything else.
Regards Andon-Design.
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