Hello, @exortice,

I can confirm with you that your support ticket has already been replied by our support team, please check back the support ticket reply and then reply back to it accordingly if needed.

Regards Andon-Design.

I’ve been trying to get support for exactly 5 days regarding a sidebar that works fine in the demo but has responsive issues when I install it on my website. Every time, they say “It’s fixed, please check,” but it never is. I’ve checked on real devices, in the browser’s responsive mode, and on desktop—every time they say it’s solved, but it isn’t. On mobile, the sidebar shifts; in tablet landscape mode, half of it is cut off; and when you resize the desktop window, the text overlaps. Yet the support team keeps insisting it’s fixed. I guess I must be blind

Hello, @exortice,

Sorry for the inconvenience but you don’t have only single issue in that ticket, so we are solving your issues one by one or you have to generate a fresh new ticket for each issue, BTW, I have just confirmed with our support team and our support team already replied to your support ticket with a fix, please check the reply from the support team in your support ticket and if necessary, reply back to your support ticket accordingly.

Thanks for your understanding.

Regards Andon-Design.

Hello, @zackharoff,

I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain, and let me know the result.

Regards Andon-Design.

Hello, @juan_negrete,

I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.

Regards Andon-Design.

Thank you

You’re Most Welcome!!

Hello, @creativebibini,

Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.

Regards Andon-Design.

Hello, @chkoumaniotis,

Please generate a refund request via Envato, so that Author will check and get back to you via your refund, this is the support platform where we discuss technical issues of the theme. Thanks for your understanding.

Regards Andon-Design.

Hello @ITSolsAndServices,

I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.

Regards Andon-Design.

Hello @jcbdesign,

I can see that our support team has already responded to your ticket and resolved the issue. Could you please check and confirm?

Regards Andon-Design.

Yes all resolved thank you.

Hello @jcbdesign,

I’m glad to hear the issue has been resolved. If you need any assistance with the theme in the future, please feel free to reach out to us anytime. Have a wonderful day!

Regards Andon-Design.

Hello, @rodrigo_fw,

I have reset your purchase codes, please try to re-register the themes again on your desired domains and let us know the result.

Regards Andon-Design.

Hello, @SEB_Administrative,

Sorry for the inconvenience. We have already reviewed it and sent a response. Please check our reply and continue the discussion there. Thank you for reaching out, and have a great day!

Regards Andon-Design.

Hello, @marcusli324,

Could you please share the first, eight digits of the purchase code with me here for the verification purpose, so that I will check and assist you accordingly?

Regards Andon-Design.

Hello, @BmcD73,

Could you please email me again at udesignaizaz@gmail.com using the same address you used for your support account? This will allow me to look into the issue more thoroughly and assist you accordingly.

Regards Andon-Design.

Email sent

Hello, @BmcD73,

Thank you for your email. We have already reviewed it and sent a response. Please check our reply and continue the discussion there. Thank you for reaching out, and have a great day!

Regards Andon-Design.

your support portal Connection timed out Error code 522 Visit cloudflare.com for more information. 2025-11-09 12:12:51 UTC You Browser Working Lisbon Cloudflare Working udesigntheme.com Host Error What happened? The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.

What can I do? If you’re a visitor of this website: Please try again in a few minutes.

If you’re the owner of this website: Contact your hosting provider letting them know yo

Hello, @Ntarjoseph,

I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let us know the result.

Regards Andon-Design.

ok after 4th install in worked….

Hello @Melon-UD,

We’ve already responded to your support ticket #63146. Please check our reply there and provide your response directly to the ticket. Thank you!

Regards Andon-Design.

Hello, @esc365,

I have already reset all of your licenses, please try to use them again now on your desired domain and let me know the result.

Regards Andon-Design.

ok thank you!

Hello @esc365,

You are Welcome!

Regards Andon-Design.

Hello @rodeospot,

Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?

Regards Andon-Design.

Hello @ondaonp,

There will be no issue after importing the demo. Refer to the image: https://ibb.co/pjg8ndyX

Regards Andon-Design.

I still have this problem. I created a support request and am waiting for a permanent solution.

Hello @ondaonp,

We’ve already responded to your support ticket #63256. Please check our reply there and share your response directly within that ticket so we can continue assisting you efficiently.

Thank you for your understanding!

Regards Andon-Design.

Ya está instalado. No he podido eliminar el comentario

Hello @SomosTuMarketing,

Sounds good! Let me know if you need anything else.

Regards Andon-Design.

Hello @BayanInv,

Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?

Regards Andon-Design.

Already created

Hello @BayanInv,

Thank you for your message. We are currently reviewing your ticket and will reply to you as soon as possible.

Regards Andon-Design.

Hello @Trigomen,

Thank you for your message and for testing the demo site’s performance.

You’re right — the default demo at: https://d-themes.com/wordpress/udesign/construction/ is not 100% optimized by default. It scores around 89% on desktop and 69% on mobile in PageSpeed Insights because it’s built to showcase theme features, not peak performance.

Once you import the theme, you can optimize several aspects to improve loading speeds significantly.

Our theme require Elementor to work. It includes built-in performance optimization options available directly in the U-Design Theme Options within your WordPress admin. These settings are designed specifically to help improve your site speed without needing custom code changes.

Here are our recommendations for optimization:

Use the Speed Optimization Wizard Guide: https://d-themes.com/wordpress/udesign/documentation/2024/03/23/which-items-are-recommended-in-speed-optimized-wizard/ Search all related optimization tips: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=optimize

Analyze your site using these tools: GTmetrix: https://gtmetrix.com/

Pingdom Tools: https://tools.pingdom.com/

Optimize all images – You can use the following plugin: https://wordpress.org/plugins/ewww-image-optimizer/

Use a caching plugin, such as:

W3 Total Cache WP Super Cache

Use a CDN (Content Delivery Network) to further improve loading speed: Free option: https://www.cloudflare.com/

Paid options: https://www.stackpath.com/services/content-delivery-network-cdn/ https://bunnycdn.com/

By applying these methods after importing the demo content, you can significantly improve both desktop and mobile performance scores.

Thanks again for your feedback and for checking out the U-Design theme!

Regards Andon-Design.

Hey Andon ! Thanks for the reply. Can you proof me with all your free recommandations than on “https://d-themes.com/wordpress/udesign/corporate-4/” you have a score of 90+ in mobile and desktop. Actually, when i check in pagespeed => https://pagespeed.web.dev/analysis/https-d-themes-com-wordpress-udesign-corporate-4/pqoo7ukuf7?form_factor=desktop you are at 64 & 87. I check all your demo and everyone has a problem on FCP with a 3.0s for FCP & 10s for LCP.

Hello @Trigomen,

First of all I want to say that Envato’s official support policy does not cover performance or speed optimization. Theme authors are responsible for theme functionality and bugs, not for helping you reach 90+ PageSpeed scores. So it falls on you (or your developer) to optimize.

You’re absolutely right to focus on FCP (First Contentful Paint) & LCP (Largest Contentful Paint) — those are often the hardest metrics to push into that 90+ range, especially for heavy / feature‑rich themes like corporate multipurpose ones. It’s not impossible, though.

In my suggestion, please hire a developer and ask him to increase the site speed and solve the problems related to the FCP and LCP.

I hope you can understand our limitations and Envato support policy.

Regards Andon-Design.

Hello @cgdepan,

Can you please share the site URL and WP admin login details of your site through our support forum so I will check and give you the possible solution.

Regards Andon-Design.