5418 comments found.
The product photos aren’t showing up. If I switch the view to LIST and then back to GRID, they appear. I don’t have any caching plugins.
What could be the problem?
Hello ARQUdisseny,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
How to update the theme: Should I update the theme first then the plugins or the plugins first then the theme from WordPress Updates page?
Hello BayanInv,
Follow the official documentation here: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=updateRegards Andon-Design.
All of the demo previews, including live preview from here are giving 404 Errors. Please advise what is going on.
Hello rodeospot,
We are aware of this issue and have already forwarded the report to our lead developers and theme authors. They are currently investigating it and will ensure it is resolved as soon as possible. Thank you for your patience and understanding.
Regards Andon-Design.
Thank you soo much! That was concerning, this is my favorite theme and I need to use it for a new client but I can’t see the newest updates!
It’s back! THANK YOU!!
Your support is not working, neither of my logins, the PW reset for support states it is not for the account I am logging into, when in fact it is. The support email is different from the past as well: newsmartwave@gmail.com
My mobile menu disappeared and I can’t find the issue. I need help.
Hello, @rodeospot,
I have found this email: ac@rodeospot.com linked with your support account and then verified it, I also sent the password reset email to that email, please check and follow it, After that you will be able to Login to our support system here: https://d-themes.com/udesign-support/
Regards Andon-Design.
I never received the reset to that email, to any email, my other email that I’d appreciate not having it publicly blasted, the reset didn’t work, logging in with that email you posted, sends me to critical error. Now I am multiple days without a solution as I can’t get into support, even after I sent a direct support email and no answer. The last time I needed support I had to setup a 2nd account as my email you listed was giving critical website error upon login attempt, now that doesn’t work either. This is a great theme, with minimal errors, the accessing support can be a challenge at times.
Hello rodeospot,
Sorry for the inconvenience caused. We have responded to your ticket—please review our reply and continue the conversation directly in the ticket.
Regards Andon-Design.
Another day, still shows no reply. I had to login in under the account with another email, as mentioned, since my email you posted here does not work to login to the support console, I had sent in an email when I first posted here in addition to trying to access support, to no avail. I Iogged in wth a different email, tied to my purchases but same user name, the email was assigned but never replied to. “Created Yesterday, 5:40 AM Last activity Yesterday, 5:40 AM
Assigned to Aizaz Awan Id #—-Status Open Priority ” still no reply. So you guys no longer support or what is going on? I used to be able to send email and get replies via the support email or use the console.
What is an email to write to that will reply? The support system is not working right, it has my email under my account different than what was used to setup the latest account, then it tells me to verify the email and nothing happens, I get logged back into the the support with no options to verify my email.
Thank you for replying just now and helping to resolve the issues – this is the usual type of support I am accustomed to with this author and it is appreciated. This is an excellent theme, with some minor hiccups on occasion. It is our go to theme for projects!
Hello rodeospot,
Thank you very much for your kind words. We truly appreciate you taking the time to share this feedback.
We’re glad we could help resolve the issues quickly and provide the level of support you’ve come to expect. It’s great to hear that the theme continues to be your go-to choice for projects — that means a lot to us.
If you ever run into any questions or need assistance in the future, we’re always here to help.
Thanks again for your continued trust and support!
Regards Andon-Design.
Hi, I want to use your theme on a single domain on a WordPress multisite.
Can I use your theme, e.g., site.domain.com, site1.domain.com?
I get the error “already_used.” Please check the purchase code again.
Hello, @Krzysztofkm,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Hello, I purchased uDesign for my website which was closed/expired a couple years ago. I’d like to use my license on my new site. When I entered the product code I received an error message – :”already_used Please check purchase code again:” Please help. Thank you.
Hello, @IAmZelda,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Thank you, Andon. I appreciate it. I was feeling creative last night so I went ahead and purchased another license. All good. It’s such a robust and versatile theme that I’m sure I’ll find a purpose for it. Take care.
Hello, @IAmZelda,
Thank you so much for the kind words and for your support — we truly appreciate it. We’re glad to hear everything is sorted now, and it’s great to know you’re enjoying the flexibility of uDesign.
If you ever need any assistance or have questions down the road, feel free to reach out anytime.
Wishing you lots of creativity with your projects!
Regards Andon-Design.
Hi Anton, could guys take a look at ticket #65416. Thx in advance
Hello Melon-UD,
Sorry for the inconvenience caused. We have responded to your ticket—please review our reply and continue the conversation directly in the ticket.
Thank you for your cooperation.
Regards Andon-Design.
Hello, @mert_om,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Please reset my purchase code. Thank you
Hello, @nvbquoc5590,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
hi i have 2 copy of my website one on a test server the other on live i alway run update on the one on the test first to make sure it doesn’t mess-up my site on live after update. but when i try to update the core file on the live it gives me error “update failed already used.” what can cause that
Hello, @eltonpiko,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
Please reset both of my licenses.
BTW this site times out on CF. https://udesigntheme.com/
Hello, @BlackhawkMSP,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards Andon-Design.
How can we have “SiteLogo” for each language website? My website have two languages English & Arabic, and I have different headers for both the languages, but when using SiteLogo element, its takes the default URL, which is the English site, How can I make it to use the Arabic Home page when clicking the logo from the arabic pages (which uses the Arabic Header)?
Hello @BayanInv,
Can you please tell me which plugin you are using for the multi language translation?
Also, can you please contact us through our support forum with your site logins so I will check and solve the issue on your site.
Regards Andon-Design.
We are using Polylang Plugin.
Hello @BayanInv,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
Hello,
You have a really nice theme with many customization options but can you please consider including a post offset or a custom query builder in “Post Grid” elements in Elementor? It would be really useful especially in custom pages where you display several grids and you don’t want the same posts to be shown everywhere.
Hello cnon01,
Thank you for your suggestion.
We have noted this feature request and will forward it to our theme author. They will review it and, if they find it beneficial for the theme and its users, it will be considered for inclusion in a future update.
Thanks for taking the time to suggest this.
Regards Andon-Design.
Hello, I have noticed that you have a miss spelled word when you import the demo. I can’t find how to change it anywhere and i’m not paying for support that clearly is a developer issue on miss spelling number of students eneolled when it supposed to be enrolled. No such word as eneolled and I can’t located how to edit this hover over section that is in posts mailing in the classes section. Everything works amazing but it pulls in some random spelling that isn’t correct. None of the class fields shows this word; it only shows Students, when you type in how many students and go look at the classes, and it hovers over it, showing this misspelling. I like to know where this is so I can fix it.
Its clear as day on your demo website https://d-themes.com/wordpress/udesign/yoga/
Hello ayayronmmds,
We apologize for the inconvenience caused. We have already responded to your ticket (#65276). Kindly review our response there and reply accordingly. Thank you.
Regards Andon-Design.
I am getting a message from Wordfence stating “The Plugin “U-Design Core” has a security vulnerability. Type: Plugin Vulnerable”. Is there an update?
I am using child theme Version: 1.0.0 and U-design Version: 3.4.18
When I try to login to support it tells me I am unverified, when I try to verify it says I already exist. frank@ldhweb.com
Hello @Idhweb,
Sorry for the inconvenience caused. We have already replied to your ticket (#64775). Please check our response there and reply accordingly. Thank you.
Regards Andon-Design.
Security issue found! Please try again later.
Hello, this error message appreared when i try to download some block for Udesing studio on Elementor.
Hello @Letas1989,
Sorry for the inconvenience caused. Please navigate to WP Dashboard → UDesign → Theme License, de-register the purchase code, and then activate the theme again using the same purchase code. After that, try importing the templates. It should work.
Regards Andon-Design.
Hello! I downloaded the latest version of Udesign, but when I go to enter the license key it tells me it is invalid, how can I fix it?
Hello, @mdmz,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
I have a question: is the new version 4.15.0 compatible with WP-Backery? I’m still using Udesign version 3.4.18. I’ve been busy with other projects for a while and haven’t updated the theme regularly. If I upgrade to the new version, will my content still be visible, or will I have to redo all my page layouts from scratch? If so, is there a way to speed up the process? Unfortunately, I don’t have much time.
Hello @mdmz,
The old version of the UDesign theme was very old compared to the latest themes with the latest technology, features, and coding standards. If we cannot update the theme so it will not work in the future and all of our customer’s sites will be lost. So we make the decision to update it with the latest technology, features, and coding standards we removed the old functionality like shortcodes and we added tons of new features in the theme so that customers don’t need any shortcodes and customization to make the site. Also, The latest version of the theme is fully compatible with only the Elementor plugin it is the most famous and useable page builder plugin and super easy to use like drag and drop you can use this plugin to build your site using the latest version of the theme. It is my personal opinion for you not to update the theme for now and create a staging site of your current site then update the theme on it after that your site will appear with issues then fix all the issues on the staging site with the latest version and once you have done with it then make it live so that in the future whenever you need to update the theme you will never face any issue again. Otherwise don’t update the theme and use the old version so that your site will appear fine for a period of time. The choice is yours now.
Regards Andon-Design.
Thanks for the info Andon, I also wanted to ask you where I can find the latest version of V3? I’d have to reinstall the theme, but unfortunately my site was hacked and it took me two full weeks to fix everything. How can I download it?
Hello @mdmz,
I’m sorry to hear about the hack, I know how stressful and time-consuming that can be, especially after spending weeks fixing things.
Regarding UDesign V3: we do not have that version available for direct download. You can check your ThemeForest account to see if version 3.4.18 is still available there under Downloads, where you originally purchased the theme.
One important note: Version 3.4.18 is no longer maintained, which means:
No security updates
No compatibility guarantees with newer WordPress or plugin versions
If you continue using V3, I strongly recommend:
Keeping WordPress and plugins on versions known to work with it
Using strong security plugins and regular backups
Whenever you decide to move forward, creating a staging site (as mentioned earlier) is still the safest and fastest way to transition without risking your live site.
Regards Andon-Design.
I checked the download list, but i see only the v4 avaible for download.
At moment i’m using wordfence.
One more question, what if i will use some GPT to convert my page code of website to adapt it for elementor? Will work? If yes i can speed up for setup again my site.
BTW i have to dopo some hard work again 
Hello mdmz,
If the older version is no longer visible in ThemeForest downloads, then unfortunately it’s not available anymore. Only the versions currently provided by the author can be downloaded there.
Regarding using GPT or other AI tools to convert your site to Elementor: they can help with content or layout ideas, but they can’t reliably convert UDesign-specific code, shortcodes, or dynamic elements into Elementor automatically. A manual rebuild is still required.
For UDesign, the safest approach is to set up a staging site and rebuild key pages in Elementor using the old site as a reference. AI can be used only as a helper, not a one-click solution.
Wordfence is a good step, but it can’t fully protect an outdated theme.
Regards Andon-Design.
Hello everyone, I’m looking for a specific WordPress plugin:
To display images on WordPress pages
https://prnt.sc/NiJa7V3em6HGHello, @Mufasa-Snowflake,
That screenshot appears to be an example of an image gallery displayed on a WordPress page. To achieve a similar look and functionality on your WordPress site, you’ll want to use a dedicated photo gallery plugin.
There is no option in the theme for this, you can try with any third party plugin that better suits your requirements.
You can try with below listed plugins:
https://wordpress.org/plugins/photo-gallery/
https://wordpress.org/plugins/nextgen-gallery/
https://wordpress.org/plugins/modula-best-grid-gallery/
https://wordpress.org/plugins/foogallery/
Regards Andon-Design.
Hi Andon, unfortunately, I didn’t find what I was looking for, but I’ve already found it. Thank you so much for your help.
However, I have another important question: do you have a menu like a Megger menu where you can work well with images?
Hello Mufasa-Snowflake,
Yes, obviously, you can create the MegaMenus.
Please follow the documentation here and let me know if you have any questions. https://d-themes.com/wordpress/udesign/documentation/2021/11/03/how-to-build-a-megamenu/Regards Andon-Design.
Dear AndonDesign,
We purchased your theme on 2022-11-23 12:38:00 UTC, but we are only starting to work with it today. After installing the theme, we attempted to enter the Item Purchase Code. However, the system shows the following message:
“Purchase Code is not valid!!! Please check purchase code again.”
I also tried submitting a ticket through your Zendesk support system. When I attempt to create a ticket, the system tells me that my email address must be verified. I have verified my email, but the system continues to display the message:
“You have an unverified email. You can’t view requests because one of your email addresses has not been verified. Click here to verify your email.”
I have now tried this several times, which is why I am contacting you through this channel. Could you please check why my Purchase Code is not working?
I look forward to your response.
Kind regards, Dust
Hello @webcontent1981,
I have verified your email address on the support forum.
Also, We have replied to your ticket #64254 on the support forum, please check the ticket reply.
Regards Andon-Design.
These circle images are quite large, which affects my website’s loading speed. In short, this thing isn’t visible on the front end, but it’s present in the code.
Hello, @ferry12749,
Could you please contact us via our support system https://d-themes.com/udesign-support/ with your site WP Admin URL and Credentials so that our engineers will check and assist you accordingly.
Regards Andon-Design.
I already contacted you through this link: https://d-themes.com/udesign-support/
Hello, have you received my ticket request?
Hello, @ferry12749,
Thanks for your contact, I can confirm with our support team, and your support ticket (#64070) has already been solved and replied, so please check back the reply in your support ticket and if needed, reply back there accordingly.
Regards Andon-Design.
Hello, I get an “already_used” error when I try to update the plugins. Can you help me?
Hello, @mert_om,
I have reset your purchase code, please try to re-register the theme again with the same purchase code on the same domain and let me know the result.
Regards Andon-Design.
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