39369 comments found.
Hi. We’were using the license on our domain. However, our hosting deleted the website files so we will need to built the website again. We will use the same domain that we’ve used before when we buy the theme. But when we import avada, and place the purchase code, it says that the purchase code has already been used on another website. But we didnt. I guess since we couldnt revoke it when the hosting deleted our files, it stayed in the previous one. However we will use the license for the same domain but couldnt verify it, can you help us to use our license?
I dont know my avada account, when I try to create an account with the purchase code, it gives error again. So I cannot reset it somehow. I want to reset the purchase code and use it somehow.
I resolved thank you
Hi
We are glad this now works well for you
Thank you
I have purchased avada on 2020 and used it for some time but now it is not used any more from 2023. I want to use that license but it says it is being used in another domain when in reality it is not. can you help?
please reset from my old domain intimodal.com. that domain is using another theme. i want to use it in my new web
Hi
You can reset the purchase code from your my.avada.com account. We have detailed documents that explain how you can manage this from your account area. Please refer to the link here. https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I cannot access my avada account
I opened it. Deleted it from my account . put it in my other site because in the previous it was deleted as a theme from the studio. this new site I am managing it myself. It doesn’t let me to register it in the new sit
resolved
Glad to hear that 
I am using LoginPress plugin on AVADA theme. And it seems to have some conflicts. The ‘Remember Me’ checkbox cannot be selected. I played with all settings, disabled all the plugins but it seems the issue with the AVADA Theme. When I switched to the default WordPress theme Twenty Twenty-Five, it worked, and not issue with LoginPress plugin. Is there anyway to resolve this issue so that I can use LoginPress with AVADA?
Hello @osee
We have not officially tested this this plugin with Avada, so can not provide you with any solid recommendation here, we suggest you get in touch with plugin author about this further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
My website has gone very wrong, typically 6 days after support expired. It looks like the stylesheet is no longer being loaded. Is this a common problem?
https://worldentire.com/Hello @jimjiber
Your support is still active and you should be able to open a support ticket without any issues, kindly try submitting a support ticket and it should go thru.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have version 6.1.4. Do I need to buy new license or extend support to get new version. I tried to update the theme with the file I got from Download section, however, after I uploaded the theme files, I still require me to update Fusion Core (currently v4.1.2) and Fusion Builder (currently v2.1.2). And it said my theme is unregistered.
Please help. Thanks!
Hello @syikin
Not at all, you can simply update your Avada towards the latest version without any extra license or support, the updates are free for as far as Avada is developed here.
Make sure that you have registered your Avada properly in this case and you should be able to update without any issues.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
where can i get the license key? is it in the download zip file? I could not find it.
Hi
The purchase code is located in your ThemeForest account. Please do refer the link https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thank you, Shaminder
Hello something strange is happening.. I am using the following template – https://avada.website/business/business-home-alternate-2/ and somehow my latest post is not showing… which is strange.. whenever I add a new post the latest one does not show.. not sure why?
Hello @ThemeSurf_TF
This could happen simply because of an offset value, I will recommend checking if you have an offset value set, make sure it’s set to 0.
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you! This worked!
You are most welcome
One quick question… I have created a page and want to assign the default Page Title Bar.. when I scroll down to the page and click on Page Title bar the option of choosing the default Page Title Bar layout does not come.. would be great if you can let me know
Hello @ThemeSurf_TF
You can not select the layout from page options, the layout has to be assigned from the layout tab aswell.
Thanks
-Ammar
Got it!
Thanks!
Why is the Avada Psychology still showing on my website eventhough i have update the site logo and the favicon also site name has been updated. But still showing Avada Psychology theme name on the search.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
does Avada allow me to choose between Flexbox and CSS Grid when building layouts?
Hi
You can chose a flexbox but there is no option to make columns use a CSS grid. Doing this will require some custom CSS
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Ok thanks. Is an option to use either CSS Grid or Flexbox a feature you are going to implement to keep pace with Divi, Bricks and Elementor?
Hello @stan68
We are always listening to our customer’s feedback and suggestions and you can also send yours via our contact form
Thanks
-Ammar
I do have license code on my website, but the domain have been changed, how to transfer the code to new domain to make it work? (i didnt extended the old domain)
Hello @jasiowroc1
You can simply unregister the purchase code from your current domain and then register it on new domain and that should do the job for you
If you need further assistance, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Great theme. I purchased it on 02 April. And it is registered on my site. However when trying to create an Avada account it says this code is already in use, and I cant register? Please can you assist?
Hello @tanya352
Can you kindly send us an email with your purchase code here => https://avada.com/contact/#contact we will check this for you right away
Thanks
-Ammar
Do I need to buy a new license if I have installed a WordPress instance under the same domain in a different directory? Example /shop. If not, how can I register both projects with one license?
Hi
Sub domains need to be reviewed by our team before they can be approved. We would request you to please create a support ticket for this. On approval, if the subdomain is valid, the same purchase code can be used
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you
You are most welcome
Hello, Shaminder – I can no longer create a ticket through the support system.(Support period has expired) – My username at my.avada.com is Crusty450 and I need the activation for the main domain. The installation under /mxinside is already registered. Could you please keep an eye on this? Thank you Shaminder
Hello @Einfallsgeist
I can see that you do have a valid support, you should be able to open a support ticket with us without any issues, if not then kindly send us an email here => https://avada.com/contact/#contact
Thanks
-Ammar
Hello, I recently purchased your theme template. I’m currently using the Construction pre-built template (in case that helps) and I have a question regarding the mega menu alignment.
Is it possible to align the mega menu so that it appears directly under the menu item, instead of being centered across the page?
At the moment, the mega menu is always centered, which doesn’t look very good when hovering over a menu item. Interestingly, right after a page refresh, if I hover quickly, it briefly appears correctly under the item, but then it shifts back to the center of the page.
Thank you in advance for your help and any suggestions.
Hi
The mega menu in this case would have been asked to be full width. I would request you to reach out to support and they will guide you on how to have a smaller mega menu that opens below the menu item
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have bought many Avada themes and whenever I place text in any heading tag like h4, h3, h2 etc. There is a huge space below it. How do I avoid it. I don’t want any space after the h4, h3 or h3. Here is a screenshot – https://www.dropbox.com/scl/fi/b0lw1nnru0795tp03dab0/2026-04-14_22-02-10.jpg?rlkey=b1p0co87m54qi4g4sipvx1c9t&dl=0
Well I was able to solve this with the following CSS – h4 { margin-bottom: 0 !important; } Any other inbuilt way?
Hello @ThemeSurf_TF
This is default bottom top margin of the title element which you can disable by going to Avada > Global Options > Typography > Heading Typography area.
If you need further assistance with this, kindly open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you!
You are most welcome
Hi, I purchased your theme a while ago (in fact, I have two licenses), and suddenly, my WordPress dashboard is showing a red warning in the Avada section saying that the license is being used by another domain, which isn’t true. I’ve made sure I haven’t mixed up my two websites, but no, everything is correct. What should I do to fix this?
Hello @surarte
You have a valid support and should be able to open a support ticket with our team, I will recommend you doing that and we will sort this out for you right away.
Click Here to Get Avada Support
Thanks
-Ammar
Well, I have bought many Avada theme licenses and have forgotten which site they are being used on. How do I find this out?
Hi!
This can be managed from your my.avada.com account area. We have complete documentation on this. Please do follow the link here. https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/ You can see the domain listed against the purchase code in your license area.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great… Thank you!
You are most welcome
Hi, is there an issue with Avada Forms and WP Rocket lately? I have both installed on several sites and regularly getting clients report that their forms are returning the ‘There was an error sending your message…’ notice. I have Fusion Forms excluded in the deferred Javascript but the problem persists.
Hello @tablot648
We have not officially tested this on our end, however since you have a valid support with our team, I will recommend you opening up a support ticket with our team so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
Hi! I need to include some percentages bars with information in each blog post, similar to the attached image https://ibb.co/kVnp4PRn . Is that possible with AVADA? The extra design elements included something like this? Thanks
Hello @Serllinho88
This is surely possible following, for example see the screenshot here => https://cln.sh/6lnjjnT3
We will be happy for you to be a part of this Amazing Community.
Thanks
-Ammar
Just wanted to let you know of a bug. Slider revolution transitions do not work when you add the slider in the page options slider section. Adding it in the page with slider revolution element works though. Hopefully this can get fixed and help anyone else that may be struggling with this issue.
Hello @btucker29
You have a valid support with Avada and we will appreciate if you can kindly open a support ticket with us further on this so our team can take a closer look.
Click Here to Get Avada Support
Thanks
-Ammar
We highly recommend Avada – we have over 30 Avada licenses. Could you please give me just a quick tip on how to get the fusion-megamenu-icon to display on the mobile menu? I’ve gone through all the help pages. There seems to be a code-based solution. Thank you
Hello @Einfallsgeist
We will gladly assist you with this query, however as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
We are interested in possibly purchasing Avada as a WordPress theme for our website, but we have a few questions:
- Do we have the ability to customize things such as color within each different theme, or do we have to go with the colors a theme automatically comes with? - We run sales for our products exclusively via phone—is there a way to remove a shopping cart icon to avoid misleading customers who might think they can place orders online? - Do any of your themes feature a home page with multiple, differently sized ads that rotate to show different products (instead of one large hero image)?
We might have more questions to follow, but these are the top three we have at the moment. Thanks!
Hello @PressSeal
The answer to all your questions above is yes, Avada is a fully customizable multipurpose theme builder and you will have complete freedom to setup your website the way you like.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you for your reply. Which of your themes would be good examples of the third point we mentioned above?
Hello @PressSeal
Avada comes with Avada Slider, Revolution Slider as well as Post Card Slider and carousel settings that can be utilized to create something similar, we currently do not have any prebuilt setup using that way, but a simple carousel can do that
Thanks
-Ammar
