Hi there,

Thanks for your message. It’s not a feature of the theme unfortunately.

Let me know if you have any other questions.

Kind Regards,

Chris

Hi there,

Thanks for your message.

1. We recommend this plugin to disable comments site wide: https://wordpress.org/plugins/disable-comments/

2. This isn’t possible with KnowHow unfortunately.

Hope that helps.

Kind Regards,

Chris

Hi there,

Thanks for your message. It’s not a feature of the product at the moment. Thanks for your suggestions, it’s something we’ll keep in mind going forward.

Kind Regards,

Chris

Hi Thomas,

Thanks for the message.

1) I’m afraid I haven’t tested any myself, so wouldn’t be able to give you a recommendation.

2) There’s no limit to the amount of categories, and sub-categories you can have,

Happy to answer any further questions.

Kind Regards,

Chris

Hi there,

Thanks for your message. Apologies I don’t understand your question, could you elaborate?

Kind Regards,

Chris

Like this http://screencast.com/t/Y1L4DjjKVgAu

Hi there,

Thanks for the clarification. Unfortunately the theme doesn’t provide a way of displaying content in that way.

All the best,

Chris

Hi there,

Thanks for your message. Unfortunately I’ve not familiar with Headway so wouldn’t be able to tell you if it’s compatible. Just to clarify KnowHow is a WordPress theme, not a plugin.

Let me know if you have any other questions.

Kind Regards,

Chris

Hi there,

It’s not possible for a theme to do what you’re requesting, however we do sell a plugin to add a knowledge base to your existing theme that we sell here: Heroic Knowledge Base Plugin

If you have any further questions, feel free to reach out via the contact form.

Kind Regards,

Chris

Hi there,

Thanks for your message. The next update is coming soon

All the best,

Chris

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Just to make you aware, we’re unable to assist with theme customization or help with 3rd party plugins.

All the best,

Chris

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

The link you gave me doesn’t work.(Need to be logged into your site)

Kind Regards,

Chris

Hi Chirs,

I tried that link and its working on my end. Its the “Page Security & Membership” plugin. I don’t have a website yet. I wanted to check first if this plugin will work with your KnowHow theme.

Hi there,

I haven’t used the plugin myself so unfortunately wouldn’t be able to say if it’s 100% compatible.

Kind Regards,

Chris

Hi there,

Thanks for your message.

// Have you seen any performance issues with lots of data?

I myself haven’t run into any sites running that many articles so unfortunately wouldn’t be able to tell you of any possible performance implications.

// How is your search implemented…

The theme uses the default WordPress search engine.

// Can we customize it to include all attributes in search?

It’s not a feature of the theme, so you’d need to look into a plugin or custom functionality.

All the best,

Chris

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

Thanks for your message. We actually do have our Heroic Knowledge Base Plugin which we sell exclusively on our own site.

Kind Regards,

Chris

Hi there,

Thanks for your message. In this theme, blogs posts are the articles you see in the knowledge base demo.

Happy to answer any further questions.

Kind Regards,

Chros

Thanks – but there are no widgets on the main page as you have on Helpguru – is that correct? Since its your theme – does HelpGuru also use blog posts as Articles? It has this “News” content type it seems. So a bit confused. Can you pls clarify?

Hi there,

KnowHow’s main page is simply the knowledge base with a sidebar (which can be left/right or off) for widgets.

HelpGuru uses it’s own post type for knowledge base articles. You can read more here about the differences between our themes: http://herothemes.com/support/knowledge-base/what-are-the-differences-between-the-knowledge-base-themes/

Hopefully that’s clearer for you, but do let me know if you have any other questions.

Kind Regards,

Chris

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

Thanks for your message. You can find the code in the header.php template. If you need anything else, don’t hesitate to get in contact with the team via: http://herothemes.com/support/

Kind Regards,

Chris

Thanks Chris, do u know how to remove the “Article Categories” title from the homepage and lift all the categories a little bit higher? So I wont have to see article categories title but theres only categories.

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

Could you submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you?

Thanks

Hi there,

Thanks for letting us know what was going on and clearing up the issue. I have no problem with the redirect, if it causes too much confusion I’ll let you know.

All the best,

Chris

Hi there

Thanks for your message. The theme default is 260×45 so anything around that size will work well with the theme.

If you need anything else don’t hesitate to get in contact with our support team: http://herothemes.com/support/

Kind Regards,

Chris