Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Kind Regards,

Chris

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

Thanks for your message. Please email me from my profile and I’ll get the Demo XML to you.

Kind Regards,

Chris

Ok.. Just sent email.. Hope i will get it soon from you

Hi there,

Just sent it over

Thanks

Hi there,

Thanks for your message.

1. Yes, there’s an option to disable the live search.

2/3. This isn’t an option but would be a simple modification to make.

4. Yes, you can change the sidebar to left, right or off in the theme options.

5. There’s no option to do this, but would be a simple modification to make.

6. You can use a plugin to disable comments site wide: https://wordpress.org/plugins/disable-comments/

Let me know if you have any other questions.

Thanks

Hi there,

Thanks for your message. It’s not a built-in option but it’s super simple to do with a snippet of CSS which the support team will be able to assist with.

Kind Regards,

Chris

Hi there,

Thanks for your message. I’ve checked this on my dev setup and I can’t replicate the error you’re encountering. Could you send me a support request ( http://herothemes.com/support/ ) with further details so I can investigate?

Kind Regards,

Chris

Hi there,

Thanks for your message. Yes, this theme supports nested categories. You can see this on the demo for the “Using KnowHow” category which has 2 nested categories.

Let me know if you have any further questions.

Kind Regards,

Chris

Hi there,

Thanks for your message. Please submit a support request via http://herothemes.com/support/ with a link to your site so we can investigate for you.

Kind Regards,

Chris

Hi there,

Thanks for your message. It’s possible to exclude categories from the homepage so you can select which ones appear on your homepage.

Let me know if you have any other questions.

Thanks

Hi there,

It looks like there’s a JS error on your page which is most likely being caused by a conflicting plugin. Try sequentially deactivating your plugins to see which one is causing the problem.

If you need anything else, please don’t hesitate to get in contact with the support team at http://herothemes.com/support/

Kind Regards,

Chris

1) knowhow theme disabled. 2) all plugin disabled. 3) knowhow theme enabled.

but reply not working

wordpress username and password your send. you login and check???

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there,

Thanks for your message. Please submit a support request via our site: http://herothemes.com/support/ with your WordPress details and we’ll take a look into the issue for you.

Kind Regards,

Chris

Hi there,

Thanks for your message. You can have an unlimited number of nested categories, however only child categories will show under a category on the homepage.

Let me know if you have any other questions.

Kind Regards,

Chris

Hi there,

It would depend on your requirements. We’ve seen a few customers using this theme as an internal company knowledge base with success.

Let me know if you have any further questions.

Kind Regards,

Chris

Hi there,

This can’t be achieved without modifying the theme. Unfortunately it’s out of the scope of the assistance we can provide.

Kind Regards,

Chris

Hi there,

The security fix relates to this announcement: http://themeforest.net/forums/thread/security-vulnerability-affecting-wordpress-plugins-and-themes/173011?page=1&message_id=1256611

Kind Regards,

Chris

Hi there,

Thanks for your message. Unfortunately it’s not possible for us to test every plugin available. We’ve tested WPML, Gravity Forms and Contact Form 7 and support their compatibility with the theme.

Let me know if you have any other questions.

Kind Regards,

Thanks

Hi there,

Get in touch with our support team via http://herothemes.com/support/ and they’d be more than happy to send over the demo XML file for you.

Thanks

Hi Kristen,

We recommend using a plugin to add your Google Analytics code. Here’s a great plugin we use: https://wordpress.org/plugins/google-analytics-for-wordpress/

Thanks

Hey there,

BuddyPress works with any theme out of the box, but this theme doesn’t supply any specific styling/integration for it.

Thanks

Chris, thank you for your reply. I had read similar posts from earlier. I’m wondering if you would be interested in discussing a customization project that would involve putting the styling/integrations in place to make the theme work well with BP?

Hi there,

We’re currently not taking on any customization/freelance work, but thanks for asking.

All the best