Discussion on Knowledge Base | Helpdesk | Wiki | FAQ WordPress Theme

Discussion on Knowledge Base | Helpdesk | Wiki | FAQ WordPress Theme

By
Cart 2,306 sales
Well Documented

SUHETO supports this item

Supported

This author's response time can be up to 2 business days.

570 comments found.

Hi,

I want to create 3 knowledge pages, is this possible? Now It seems that you can not select which categories the knowledge template will show (shows all categories)

My live search on the homepage doesnt display pages, only post, how do I fix that ?

pages comes up but this isnt working as with post. Ill send you an email.

Hi again, did you get my email ?

HI, no I didnt get any email. I have tested this and it works fine on our end, both posts and pages are searchable. If you need to modify this further please get a developer to do this for you as we are happy to point you in the right direction but we dont provide modification as part of support. Regards, Ivan

How do you achieve the styling shown for the home page in the image on the following link (from your demo site): http://demo3.pressapps.co/knowledgepress2/2013/01/12/disabled-comments/

I see where you can change the background color. But I am interested in using the boxes around the 3 icon/content boxes (eg. Knowledge Base, FAQ, Contact). It looks like a transparent box around the icon/text/button).

Thanks!

Hi, this was a 1.x version design that has been superseded by current design so this is no longer available in 2.x version. Ivan

Hi, I would need to limit access to certain pages/documents, will this work well with your login & access plugin to do so? Would it be possible to offer a ‘request access’ page for logged in users or would i need to work around that with a simple form?

Hi, yes the plugin can limit access to certain pages, posts, custom post types. There is no request access feature. Regards, Ivan

Any ETA for the multilingual support?

Currently no ETA for WPML support, the theme can be translated using Poedit. Regards, Ivan

Is there any way to add another row of the 3 boxes on the homepage?

This would require modification (quite involved one) modifying the home page template and adding metaboxes to the page so you would need good coding skills or get a developer to do this for you. Ivan

Great theme.

Is there a way to change the “Knowledge Base” and “Find answers fast” that appears in the strip above pages and posts?

Nevermind got it.

Hi. I saw some comments here from 10 months ago regarding WPML support – do you have an update on compatibility? Thanks!

HI, unfortunately this still hasn’t been done and no eta at this point. Ivan

i want to completely hide the sidebar in the knowledge base entries. how to do this? thx

Hi, tis will require some some coding skills, copy line 250 in init.php and add it in similar manner to arrays between lines 257 and 308.

Regards, Ivan

Hello, I wonder if I can add images in Accordion FAQ.

Thank you.

Hi, yes images can be added to FAQ content. Ivan

I really like this theme.

Could you please tell me what code I could insert into knowledgebase-template to exclude “uncategorized” posts? Or any other specific category? I have some basic coding skills, but I can’t figure this out.

Thank you,

Steve

Hi Steve, open template-knowledgebase.php and around line 35 add exclude parameter, example:

$categories = get_categories(array(
    'orderby'         => 'slug',
    'order'           => 'ASC',
    'hierarchical'    => true,
    'parent'          => 0,
    'hide_empty'      => false,
    'exclude'       => '1',
)); 
http://codex.wordpress.org/Template_Tags/wp_list_categories#Include_or_Exclude_Categories

That is great. Thank you very much.

Hi. Theme has been updated. Now has support for Google fonts with Cyrillic?

This was only bug fix update for shorcodes plugin, the feature update are still work in progress.

Any luck on the short code icon for posts/pages?

Please download update from Theme Forest

Just purchase the theme, very nice. However, the faq-plugin.zip as stated in the docs in not located in the downloaded zip.

Can you please let me know where to find that plugin?

Thank you

Hi, thank you for your purchase, please email support@pressapps.co

Hi is it possible to setup user access content ? or via a third party plugin ? I need to allow access to the wiki to several categories of customers depending the contract i have with them.

thanks a lot.

Hi, this is not a theme feature so you would have to use a third party membership plugin. Regards, Ivan

any plans to support WP 3.9? Thank you

Hi its ok, I’ve found it. Thank you

Hi, where can I use the shortcode?

You can use shortcodes in posts and pages. If you are having trouble finding them please email support@pressapps.co

Ivan, your support is the best I ever experienced so far!

Thanks for that.

Thank you, appreciated.

Sorry to bother you, how do I use the shortcodes?

Reading the document, it says it is on post/page editor, however I am not able to find it.

I have installed the plugin.

Please email me at support@pressapps.co

Regards, Ivan

Hello,

How can I enable comments on pages?

It is working on posts but even I enabling the discussion on a particular page it isn’t show.

Hi, add the following to templates/content-page.php after line 2
    <?php 
    if ( comments_open() ) {
      comments_template('/templates/comments.php'); 
    } 
    ?>

Thanks, it worked!

Hi

I am interested in buying this. I have an important question prior to buy this theme.

My intention is to build a user generated wordpress with the wiki plugin. Can your theme be compatible with the wiki plugin. I dont see this in the live demo where individual post can be edited in wikistyle.

I just want to confirm that I can incorporate wiki plugin in this theme.

Thank you,

Hi, no it is not compatible with wiki plugin, thank you . Ivan

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey