21530 comments found.
Presale Question:
Can this be used to create a Content Creator website? You know where creators post files, and users can subscribe for either 1 day, 1 week or month to view them?
Hello! I think it would be wise to find the appropriate plugin with such subscription feature. It’s rather a matter of plugin functionality.
Okay. Thanks
Always welcome! Just in case, if you want to get acquainted with the theme, you can find the guide here https://guide.the7.io/elementor/
Alright then.
Hi team. How to remove or add other template of elementor? In here https://i.ibb.co/6gmvkpY/image.png Thankyou.
Hello! It doesn’t depend on a theme. You need to edit this template Display Conditions https://elementor.com/help/conditions/
Hello, How do you disable sidebar on a global level? We’d like to switch some sites to your theme but do not want to go through the hassle of needing to edit every single page/post to disable the sidebar. Can this be done globally? It should be in the theme settings but I do not see it there.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/bulk-edit-sidebar-and-footer/ If you use Elementor, you simply need to edit Single Page template and remove the column with the sidebar.
We are not. We are using WPBakery page builder.
I looked at the link provided. That is a workaround but there should be a way to globally turn them off so they don’t need to be disabled on all new pages as well. This is the first theme I’ve come across that doesn’t have that global option :/ Is there a plan to add it on a future update?
Hello! Could you please refer to https://guide.the7.io/wpb/user-guide/general-guidelines/default-post-settings/
It seems like there is an error with elementor in the latest update. When i update the theme as well as all recommended plugins, i´m getting multiple fatal errors with elementor / pro elements
Hello! We haven’t received such complains from other buyers. Could you please submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, Mega Menu question. When I create a link on main menu with two words, they have a separation between words that is too long. For example: ” About Us”
https://prnt.sc/bWl51TsAIKM3How can I shorten this space between the words. Thnaks.
Hello! You need to check its Typography settings: “word spacing” value is too big.
I uninstalled and reinstalled on the same domain and it tells me that the license is locked
Hello! I am sorry, but that Item Purchase Code was used on 6 different domains, multiple times.
I was using the code without any issues, testing it on my website. I bought another code for a different website. Now I’m getting the error: “Theme was remotely de-registered because the current purchase code is registered for another domain. Confused with numerous licenses and websites? Manage them here. You can buy another theme copy here.”
What happened here? Did you block me so I would have to buy another code? This is not fair.
Hello! One of your codes is blocked, because it was used on 6 different domains. Your second code is not locked, it’s registered on bo*s.org website. You can see it and also manage your codes at https://my.the7.io/
The first code I purchased was used on my website and installed without any issues. Later, I bought another code for a different website. Last night, I was prompted to update, but when I tried, I received the message: “Theme was remotely de-registered because the current purchase code is registered for another domain.” However, it is not registered on another domain. How can I unlock it?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
How to disable the active underline in the menu when I’m currently on that page? For example, if I have a HOME link and I’m currently at the homepage, it will show an underline under HOME. I would like to disable that.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Where to change this coffee image in the middle of the slider? I cannot find it anywhere where to change it and others have asked about it too. See screenshot.
https://prnt.sc/_ozt0FqY6uIoHi! You need to edit the Global Layer https://ibb.co/QnP7hLg
Hello, I want to add the subset “Greek” to the main font. Can you help?
Hello! Please make sure the chosen font supports Greek glyphs https://ibb.co/GRVqjtJ
I checked it and it supports Greek
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Question about the latest version of your theme, is it compatible with php 8.3.8?
Hello! I am afraid even WordPress itself is only beta-compatible with PHP 8.3 https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/
can you confirm what is the latest version of php your theme is compatible with?
Sure! We recommend ver. 8.0 – 8.1.
Pre sales questions:
1. Does your theme have any negative impact on a bandwidth? I have purchased a theme from highest rating company from Themeforest but after installing it my bandwidth starts increasing rapidly (10GB/Day). Whenever I uninstalled it bandwidth goes to its regular increase. I know it directly related to the visitors but the theme having technical issue. I just wanted to clear that if there is any problem something like this with your theme?
2. I read several comments here that your logo of 7 at header cannot be removed, is it true?
3. Do you have dedicated page for support where we can generate a official ticket for our problem during support time?
Hello!
1. The theme doesn’t have negative impact on a bandwidth. But you need to make sure you don’t use huge files (for example, large videos). Recheck the number of visitors as well as crawler bots. And also make sure it’s not a matter of analytics tools, ads, etc.
2. Of course, you can remove our default The7 logo 
3. Yes, we do https://support.dream-theme.com/
Hope you will enjoy the theme 
1. pls also tell is any coding knowledge required for this theme? Someone having zero coding knowledge can also build website by your demo themes? Because in comments, there are several users indicated that some settings of this themes needed to be set by coding etc.
2. Is everything is 100% customizable or any restrictions? Including headers and footers?
3. Do you also have tutorial videos (guide) for installing your theme?
Hello!
1. Everything you see on our demos can be achieved without any coding. Most probably, the users from comments wanted to achieve something beyond the layouts illustrated on our demos. Nevertheless, if these are small CSS tweaks, our support is always glad to assist with this. But, in general, you don’t need any coding skills in order to use The7.
2. Header and Footers, built by means of Elementor + The7 widgets, are extremely flexible. And you can build almost any layouts this way. But everything on the Erath has its limits, of course If you provide a specific example of a header or footer you’d like to build, I can tell you if it’s achievable.
3. Yes, sure https://guide.the7.io/
Hello, I have been trying to create a ticket for the past two days now but when I click submit I get a “Blocked by Wordfence” message. Help!
I am getting a Fatal error when I try to create a new post or page: Fatal error: Uncaught Error: Call to undefined function The7\Vendor\Lessphp\ctype_digit() in …/public_html/wordpress/wp-content/themes/dt-the7/inc/vendor/lessphp/compiler.php
Hello! Sorry for the inconveniences! I have asked our developer to recheck the issue with the portal. Meantime, talking about the fatal error, you simply need to address to your hosting provider and ask them to enable the ctype module on your server.
Hi, This license theme can be to Multiple Site?
Hi,
No. There are no multiple sites licenses on ThemeForest at all.
On the plus side, prices are good and it’s one time purchase. Meaning you don’t have subscription (or other recurring fees).
So this theme can only be used for 1 website?
I can’t use it for multiple websites?
Hello! Yes, all Themeforest themes can be used on 1 website only. Not just The7.
Hi, this notice is causing me issues for months now, beacause customers keep reporting it! And an audit mentioned it too.
Can you please fix this or provide to patchstack/wordfence that it is fixed: https://patchstack.com/database/vulnerability/dt-the7/wordpress-the7-website-and-ecommerce-builder-for-wordpress-theme-11-0-3-cross-site-request-forgery-csrf?_a_id=110 https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-themes/dt-the7/the7-1160-cross-site-request-forgeryThank you!
Hello!
Yes, current version is 11.13.0.1, and the issue you’ve mentioned was resolved a year ago.
Also note that the report refers to a theoretical vulnerability. It could only be “exploited” by someone who already has admin access. Essentially, it would mean an admin hacking their own website
Hi! I just have talked to our developers: they promised it won’t return any notices starting from the next version we are going to release, hopefully, today.
Im having an caching issue, when I use a caching plugin the cart in the top of the website gets cached. Sometimes customers can even see what other customers have added to their cart.
Hello! Could you please refer to https://developer.woocommerce.com/docs/how-to-configure-caching-plugins-for-woocommerce/
Thanks! I actually meant that its the Cart Widget that loads on the top of every page, not the cart page.
Hello! Yes, but it also refers to default WooCommerce scripts and session.
Do you know how I could implement this using Breeze?
I am afraid we have no experience with this plugin. We recommend this one https://support.dream-theme.com/?s=fvm&post_type=knowledgebase
Cannot access The 7 Plugins page. There’s and error message: Recommended Plugins There is a critical error on your website. Check your email for instructions.
Learn more about how to troubleshoot WordPress issues.
Hi!
Could you please try deactivating third-party plugins. If it doesn’t help, please submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Has anyone had all of the headings switched to displaying the HTML? This is one of my client’s websites: https://knopfcustomcarpentry.com
Hello! Could you please make sure Ultimate Addons plugin is active.
It actually did get deactivated somehow. That fixed it! Thank you for the quick response!
Always welcome )
For those with problems saving with the latest WP Bakery: just open the element once, close it, open it again, save works.
Hi!
You can update WPBakery under The7 -> Plugins. It will resolve the issue.
The save changes button no longer works in WPBakery modules since the last update. Can you help?
Hello!
Seems like the issue is with WPBakery itself (( The bug happens even when using the standard WP theme https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments#comment_30748800 Our developers are checking whether we can assist with this at our end.
Hi!
You can update WPBakery under The7 -> Plugins. It will resolve the issue.
Hi, it seems to work Thank you so much Have a good day
Have a nice day too
In all new updates of the 7.7.1 update, the Safe function does not respond. I had to install an older function. “Cannot read properties of undefined ( reading ‘save’) file: backend.min.js?ver=7.7.1 All updates (any website) has the same problem. All other plugins de-activated to check for any conflicts. Restoring previous version 7.6 fixed the problem.
Hello!
Seems like the issue is with WPBakery itself (( The bug happens even when using the standard WP theme https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments#comment_30748800
Thank you for your comment. However, my experiance is different. When I check the latest version of WPBakery without The7 theme, the edited fields can be safed. Themes that work for example: OceanWp theme, Nirvana theme, Real Places theme, Squaretype… The link you have shared does not show a theme that has been used as far I can see. In the websites I use the The7 Theme the bug does occur. So maybe there is some conflict.
Hello! We have rechecked it multiple times. The issue happens with the standard WP theme as well. Are you sure you have tested it with the “Text Block” widget and without any caching? Many other widgets work fine.
Moreover, as you can see from the comments section – they are written by users who purchased the plugin directly. Bundled copy users don’t have the “purchased” badge.
Anyway, our developers are checking whether we can assist with this at our end somehow.
Hi!
You can update WPBakery under The7 -> Plugins. It will resolve the issue.
