21530 comments found.
My Item Purchase Code is locked. I need to confirm the domain name I use: the7.xe73.vn
Hello!
Please note that according to Envato Standard Licenses:
1) “Number of end products” you can build with a single license is “1”;
and 2) “you can’t use … Standard Licenses on multiple clients or jobs”.
- https://themeforest.net/licenses/standard
Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a
It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
Our system detected that you used your purchase code on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore your purchase code was automatically locked.
I need help unlocking and using it on a single domain name, the7.xe73.vn, please help me.
Hello!
Unfortunately these are the license terms (which you have acknowledged and accepted on the purchase). Unfortunately, we will not be able to unlock your code.
so. The product code I purchased is no longer available on any domain.
help me. What domain name have I registered with and can use it?
Hello! Your purchase code is locked, it no longer can be used. If you’d like to receive the list of domains it was used on, please submit a ticket at https://support.dream-theme.com/
Hello. On changelog there’s the information that the current version is 11.12.2 from May 1, 2024. But, on the right side of the page, the last update date is set to March 6, 2024. And when I download the theme from my client area the version I’m geting is 11.11.2 (precisely from March 6, 2024). Can you please verify and correct this situation? Thank you very much.
Hello!
The update is available via WP-admin > Dashboard > Update.
Version on ThemeForest lags one version behind because of piracy concerns.
Thank you for understanding.
Hi! I try to set the product page to show the products in categories and subcategories but the subcategory doesn’t work. Can you help me with that?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi there,
I’ve taken another look at this theme, to which I’ve never used on my live site. However, I have a consistent spinning icon when using Elementor in the left-side panel. Is this a common issue? My backend PHP memory allocation and all plugins are enabled etc. Just cannot Edit any page with this spinning icon issue. It’s not a browser problem.
Can you provide any clues?
Thx for any feedback
Best 
Hi!
Usually, it’s a matter of third-party plugins incompatibility. Could you please try deactivating them. If it doesn’t help, please submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Terrific lightning response. Appreciated.
I’ll look into your suggestion. Hopefully, that will resolve my issue.
Thanks again.
Always welcome )
Great! Your suggestion worked. Thank you.
Running both WPBakery and Elementor plugins/builders doesn’t play nicely (with Elementor). Makes sense. My bad.
Thank you once more
Yes, it also makes a website work much slower ) Feel free to contact us again!
True that! That’s the first thing I noticed. Onya mate
We’re looking at updating the theme on some sites from The7 v9.17 to the latest v11.12. Are there any specific instructions regarding updating between versions like that? (I saw there were some for updating from v2 and v3/4) Or will we be able to just Update the theme by just pressing the update button?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
No, it is gettign ridiculous. Listen, there is no that spaarate option to get the purchase code saperately. It mens when press download it downaloads eevrytign at one time, So, in that folder that we have downloaded the purcase cod eis missing. This is looks like a fraud.
Hi,
It doesn’t look like a fraud to other 307000 buyers, does it?
Anyway, if you are not happy with the theme, even just a bit, we will be more than happy to issue a refund for you: https://themeforest.net/refund_requests/new
Hi there. There is an issue. We just purchased yoru theme but in all docs that was avaliable to download here on envato we didnt find a purchase code. Where is that???
No, it is gettign ridiculous. Listen, there is no that spaarate option to get the purchase code saperately. It mens when press download it downaloads eevrytign at one time, So, in that folder that we have downloaded the purcase cod eis missing. This is looks like a fraud.
It doesn’t look like a fraud to other 307000 buyers, does it?
Anyway, if you are not happy with the theme, even just a bit, we will be more than happy to issue a refund for you: https://themeforest.net/refund_requests/new
Hello! How can I made order details (right-column) sticky (scrolling)? Thanks!
Hi,
Yes.
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi
The scroll snap feature in Elementor is not working properly on a fixed page. It is built on Minimal Creative Light (fully imported) from The7 theme. Is there any solution to this problem?
Hi,
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
We just purchased yoru theme. How to install it to wordpress? Thanks
Hi! Thanks for choosing The7!
Could you please refer to https://guide.the7.io/start/
Did the filters stop working? They don’t work for me
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi, Please help! I created a post but I don’t find the excerpt field below. Where can I add it? Thanks.
Hello! Could you please refer to https://guide.the7.io/elementor/user-guide/general-guidelines/details-read-more-button-excerpts/ If it doesn’t help, please submit a ticket https://support.dream-theme.com/
very bad
Hello!
Our system detected that your purchase code was used on multiple unique domain names (excluding most common dev and staging addresses). Such usage violates the terms of Envato Standard Licenses and, by extension, our copyright. Therefore, this purchase code was automatically locked.
also your system is bad 
This is not “our system”. These are the Envato license terms, which you have acknowledged and accepted on the purchase.
Hello, I am building the new website using your theme to replace the old website. For example domain is http://abc.com. In the developing time, we used the http://dev.abc.com; When I tried to enter the purchase code. It will store my site address: http://dev.abc.com; Is it okay if we use a single license when developing we use /dev.abc.com but for the production environment we use abc.com? Thanks!
Hello! Yes, it’s okay to arrange a staging website on a subdomain https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
I am trying to login to support, but unfortunately I cannot figure out what the username is supposed to be, I have used my email address previously but it keeps refusing me even when I reset the password and used the new password?? I have purchased the theme before but cannot login to support at all.
Hello! You need to register at https://support.dream-theme.com/#your_username from scratch – it doesn’t have automatic authentication through your Envato login. You need to create a new account. Thanks!
I realise that but as soon as I enter my details to create my new account it says the email address already exists and I need to login…BUT I cannot login with my email address and new password as it gives me a message that the username does not exist…THIS IS VERY FRUSTRATING
Could you please contact me via PM and provide the email address you have used for registration? I will send you the new password.
Hi, I purchased The7 . But now I can not edit the header with Elementor. Under Templates/Theme builder all the elements (Header, Footer…) are locked. In MyThe7 Settings it writes: Auto update disabled because DISABLE_WP_CRON constant is set to true. DB auto update (checkbox not clickable). Please help me!
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi!
if i use your theme with elementor, can I use for example the typography settings from elementor on your theme customization page or I’ll have to set them manually in your theme’s customization settings again?
Thank you
Hello! You will need to configure it manually https://guide.the7.io/elementor/user-guide/theme-style/the7-typography/
Hi, can you share the hosting requirements to run this theme?
Hello! There are no special requirements, you can follow WordPress recommendations https://wordpress.org/about/requirements/ In general, 128M memory limit would be enough. But depending on the number of plugins you are going to use, 256M or higher might be required.
I purchased this because I didn’t like newspaper theme and can’t wait too long for support because I need this done within 8 hours but this is something I never encountered. The demo wouldn’t import properly. Then I wouldn’t be able to access my old pages (privacy policy etc). It just shows blank. I do not like hurting anyone’s means of putting food in the table by giving low star ratings but you should figure out what the issue is and if it is widespread problem. Since I can’t wait, I will be purchasing another theme. All imported dummy pages including homepage were BLANK. Take care.
Hello! Could you please provide a link to your support request at https://support.dream-theme.com/ ? Talking about our working schedule, it’s posted on the theme description page: Support requests are being processed on business days from 8:00 to 17:00 (GMT 0.0), (usually) within 24h, in the order, they were received.
Hi,
Thanks for the heads-up.
This isn’t a common problem. Based on your description, it sounds like an internal server error is causing the blank page.
If you’d like, our support team can troubleshoot this issue for you.
Alternatively, if you prefer a refund, I’m more than happy to approve it. Please make sure to deregister and remove the theme from your server before submitting the refund request.
Cheers!
Miroslav
(Co-founder, Dream-Theme)
Hi,
Can I disable and remove the “The7 Demo Content” plugin? I just get a new customer using this theme. This plugin is active but I think it is not necessary anymore. The site design is already finished.
Please, let me know. thanks.
Hello! Current theme version doesn’t require this plugin. You can remove it.
