21502 comments found.
How to update from 11.7.0.1 to latest kindly guide me I have two licenses
Hello! There is no special procedure. But you can update the theme and plugins on a staging website https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/ So that the upgrade doesn’t affect your live website.
hi, is not possible without rev slider to show a video self hosted not vimeo or youtube?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Can the header in the Elementor 2025 demo be locked in place at the top so that it doesn’t disappear when someone scrolls?
Hi! Sure, please check this article https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/the7-sticky-section-overlap/
hi i’m creating a new site https://ivanmusicaeanimazione.it/ but i don’t know why i haven’t transparent in background on the first slide revolution like in your demo. I modified your demo and i don’t know what’s wrong. I selected trasparent background iin slider rev settings but i continue to see black background under the texts can you help me?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, great theme! I have one question in the WooCommerce product page, I have uploaded an image for a product variation. For instance, color and size. The image shown with the variation isn’t correct or doesn’t load at all. Is this related to the theme?
Hello! Thank you ) You can test it by switching to a standard WP theme. If you use The7 widgets for displaying the product, please address to https://support.dream-theme.com/
Hi Guys, first of all, thank you very much for this great theme, of which I now own 5 licenses. In my current installation I use the Elementor 2025 demo as a basis. I would like to use individual header images on the individual pages. I have seen that I can change the theme image in the Saved themes “7 Single Page”. Unfortunately, this image is used for every page. Can I possibly create several “7 Single Page 01,02,03…” and assign them to the pages individually? Or is there another simple method? Unfortunately, it does not work via the post image in the page options.
Thanks and best regards Simon
Hello Simon! We are really glad you like our theme 
You can assign a featured image to the page header via Elementor Dynamic Tags https://developers.elementor.com/docs/dynamic-tags/
Great it works! Thank you 
Always welcome 
Hi there, I am encountering a very strange behaviour in the the7 theme. On a page I use the blog_list shortcode (via the WP bakery plugin), since the shortcode is included within the7 theme. Till recently the page with blog articles was shown normally. But recently it only shows when I am logged in as Admin, when I am not logged in, no blogs are shown. What is going on? I’ve updated the theme and the wp bakery plugin to the latest.
Hello! If you have any cache plugins, please try deactivating them.
Hello, we have no active cache plugins. So that is not the reason. But why does it only work when I am logged in as Admin and not when I am viewing as guest. I can see the wrapper div but its empty.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Figured it out, it was a stupid mistake by someone else. They created a new membership but accicentally included all posts to be restricted
Glad to hear the issue is resolved!
Is it possible to show latest 10 blog post using Elementor template
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/posts-masonry-grid/
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/simple-posts/
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/posts-carousel/
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/simple-posts-carousel/
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/loop-scroller/
https://guide.the7.io/elementor/user-guide/the7-widgets-in-elementor/masonry-grid-loop/
And select the appropriate ordering https://ibb.co/whztXnhV The number of posts can be defined in the “Pagination” settings tab.
Hello there!
Does your theme work fine with the Polylang plugin?
Regards.
Hello! Though The7 is not officially Polylang compatible, many people are using them for their websites.
Hello there!
Thanks for the answer, I’ll give it a try.
Regards.
I am trying to open a ticket with your support service, but the following message appears.
How can I resolve this?
A potentially unsafe operation has been detected in your request to this site Your access to this service has been limited. (HTTP response code 403)
If you think you have been blocked in error, contact the owner of this site for assistance.
Block Technical Data Block Reason: A potentially unsafe operation has been detected in your request to this site Time: Tue, 1 Jul 2025 12:14:48 GMT
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I know, but when I try to open a ticket there, I get the message I mentioI know. That message is not from our platform, it’s from your ticket system.
We haven’t attached any screenshots. We’ve simply provided what you asked for: access to the website and via FTP, but you are detecting us as ‘A potentially unsafe operation’.
Can you tell us how to open a ticket if it won’t let us open a ticket?
Hello! Sorry, I got your message wrongly. Could you please provide your username at https://support.dream-theme.com/ and IP. Please send it to me via private messages.
OK, how do I send you a private message here?
I have sent you a private message – you will receive an email.
I’ve purchased the theme over ten times. I’m now having the same problem everywhere: the sites are too slow. All the tips for optimizing the7 with Elementor aren’t working. Do you have a solution for me?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
I’m facing issue with contact form 7 on my Website. specially that comes within the Theme. Forms are not getting submitted.
Hello! Please check if it works with the standard WordPress theme.
its a build in feature of the Theme.
Hello! I am sorry, but Contact Form 7 is a stand-alone plugin. And it can be tested with another theme.
Hi devs.
I already have 6 licenses of your Wordpress theme The7. I have a question before buying a new one.
If I activate a license on a domain name “domain-name.cloud” to develop a site on it, and later I want to point the domain “domain-name.fr” to the developed site, what will happen with the activation of the license ?
Thank you for your response.
Salut! Thank you for choosing The7!
You can follow this tip https://support.dream-theme.com/knowledgebase/one-purchase-code-for-staging-and-live-websites/
Perfect, I will whitelist the dev domain, thanks !
Always welcome 
Hi, for elementor version, there is an header with logo at the center and menu at the both side ?
Hello! With Elementor, you can build almost any header layout. Examples:
https://the7.io/fashion-blog/
https://the7.io/cbd/
https://the7.io/elementor-coffee/
Hello, I can use this theme, but I have added the purchase code, then the purchase code is showing as already used. I’m not sure if I’m using this theme on any website, so please help me to find out where I’m using this theme
Hi! You can manage all your licenses at https://my.the7.io/
for the people with the misalignment issue after updating wp-bakery. edit the page with the “Edit with WPBakery Page Builder” function on the top of the page, go to the affected row, click the pencil, and set “general > row stretch” to default, this will center it again
Hi! Thank you! Hopefully, we will release the fix today.
I have created a main menu which I have saved for Mobile, Desktop and Tablets and so on. But not all sub-menus are showing on iPhone or mobile phones. For example my Posts placed in my Main Menu doesn’t show on Mobile only on Tablets and Desktops, why is that?
Seems to only affect hamburger menus. Posts placed in my Main Menu doesn’t show in the hamburger menu.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Sure, will do so! Thanks!
Hello,
May I suggest you pull the WPBakery version 8.5 update until the issue with content centring in full-width, unstretched rows is addressed. The update misaligned my entire web site off and I had to restore to earlier working WPBakery version.
See complaints here: https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/commentsThanks,
David
Yes, we are working on it. You can use
.vc_row[data-vc-full-width-temp]{
margin-left:0
}
as a temporary fix. Sorry for the inconveniences!
Hi,
Thank you for your reply and the fix.
So, is the issue with WPBakery version 8.5 or with The7 theme?
David
Hi David! This is exactly what we are currently investigating.
Hi,
Thank you for your reply.
Below is a comment from WPBakery support on the issue. Perhaps you will find it helpful.
David
Hello, We’ve received similar reports from users experiencing this behavior, especially with themes that apply custom styling or modifications to WPBakery’s standard row structure. Our development team is currently looking into the issue to identify any recurring patterns that can help us implement a fix. A temporary workaround right now is to use the previous version.
Hello David!
Thank you, we know why the issue happens. But the fix should fit all available layouts, including side headers, etc. That’s why it takes time to make it adaptable. Sorry for the inconveniences!
Hi Presale Question: Is Elementor Pro included in this Theme for a one time payment of 39$? Or did I get something wrong?
Hello!
Elementor Pro is not included. But you can use its free alternative – Pro Elements. All our demos are built with this plugin.
Yes, this is a one time payment. If you need to build multiple websites, it is necessary to buy a license for each of them. This is true for all ThemeForest themes, not just The7.
Hello, After updating either the The7 theme or WPBakery Page Builder (or both), the content on all my pages is no longer centered. It appears left-aligned across the site. Previously, the main content was centered nicely within the layout. I’ve confirmed that the layout is still set to “Wide” and the content width is 1300px in the theme settings. However, after the update, it looks like the content container lost its `max-width` and `margin: auto` styling — resulting in everything shifting to the left. Can you please let me know if this is a known issue and whether there is a fix or recommended setting change?
.vc_row[data-vc-full-width-temp]{
margin-left:0
}
as a temporary fix. Sorry for the inconveniences!
Hi there, thank you so much for your quick response and help! The temporary CSS fix you provided worked perfectly, and my layout looks good again.
I really appreciate your support – great job!
Always welcome! Hopefully, we will release the fix soon!