8559 comments found.
The Cart Drop Down from the Main Nav Is Not Showing In Chrome,Looks weird in Firefox, Please Help 
Just Blank…
Hi okcthunder! Unfortunately it’s not possible to help if you don’t include the link to your installation. Our demo is working fine and we don’t have other similar reports, please disable all extra plugins, deactivate possible code customisations and share the link to your site so we can check!
Hello there,
I have a live shop running on your theme which encounters a bug on mobile devices whenever trying to checkout. It says there was a problem with the items in the cart and deletes them from the cart. This doesnt appear on desktop. Any idea why this is happening?
Hi DinesenDesigns! No sorry, it’s the first time I header about this issue, do you have some cache plugins?
Yes, im curently using w3 total cache.
i figured the bug is appearing due to woocommerce believing there isnt any stock left. This still only appears on smartphone and not desktop
I’m not sure this is the problem, but try to start disabling all extra stuff to debug, unfortunately we don’t have other similar report so we cannot suggest a quick solution. I’m just think that you see a cached version of the cart on mobile…
I found this bug on iphone devices, you should check it out for future updates: For posts module, when mouse is on hover and a hover color is defined, a dark line appears at the bottom of the thumbnail. Check it out here: https://d.pr/free/i/1MS6xT
It only happens on iphone devices. Thanks for fixing this!
Hi lpsct! Can you please give us the link so we can check? Or find a similar error on our demo? Note that this can happen for browser rendering issues, for example if the ratio of the thumbnails create a height with decimal number, you can have similar browser rendering issues. For example if the height of the thumbnails scaled is 115,5 px with a decimal number.
The url is: http://hawaifilms.es/ I don’t really own an iphone so it’s hard for me to check your demo and search for similar error. But I keep receiving screenshots from my client, similar to the one I attached before. Is there any way to control the decimals of the thumbnails? I can’t imagine any solution for that from my side, if that is so, then I think you should look for a solution to keep your theme just perfect on any browser
Hi lpsct! Sorry but this is the sense of my message: browser has problem with decimal measures (and you can find tons of posts on Google, ex: https://www.chenhuijing.com/blog/about-subpxiel-rendering-in-browsers/ ). In fact only some of your images have this problem, since when scaled the height of the media produces a decimal value. Try to paste this code in the CSS option ( https://support.undsgn.com/hc/articles/213456149 ) of the page (this should eliminate the decimal value, not sure it works, please test with a real device):
.touch .tmb .dummy {
padding-top: 56% !important;
}
Hi, I would like to know if you support Dokan lite/starter and pro ? thank you
Hi pausedejeuner! I remember some users used it in the past from the Help Center, anyway if you have problems you can contact us or ask for a refund.
Hello, I have activated a license on test domain for developing a website, I will be able to move the license to the new site once I’ve finished the developing?
Hi piesse! Sure you can do this and anyway, if you have some problems related, you just need to drop a line from the form you find in this page ( https://themeforest.net/user/undsgn ) or open a ticket in our Help Center: https://support.undsgn.com/hc/en-us
thank you, is there a procedure to follow?
If you have problems, as above, just drop a private message! 
Hi,
In the last few days I noticed that our site decreased its load speed performance. I don’t know the reason but, images in index page images take longer to load more than six seconds. More than six second in turn from blur to the complete loaded image. Also I noticed that all the images in the page load at the same time. No one is shown till all the images are full loaded.
how can we solve that loading time issue?
FYI: - Reported to our SP, and the server performance is ok. - Using Adaptative images, and all the option in Performance section turning to “on”. - All the images sizes optimized. (No more that 10 in index page). - Theme & plugins updated to the latest version.
Any idea in reference of what´s the problem?
Thanks and regards.
Hi AOVE! A theme is a set of static files, in a few words they are not modified during time if you don’t update the theme and bundled plugins. So it seems that you are experiencing some server issues if now you are experiencing similar problem (the server is a live environment, probably they modified something upstream).
Hi,
Sorry, but server environment is ok. Our server provider check out server set up and everything is correct.
Maybe the issue is caused for one of the latest Uncode updates or similar.
You can test our site here:
https://www.escornalbougourmet.com/tienda/Let us know what´s your impressions.
Regards.
Hi AOVE! If this problem is caused by the last Uncode update here you should read thousand of similar messages, right?... Anyway, it’s not easy to debug your site from here but for what I can see you have tons of extra scripts, super heavy Google video files, and as expected the server returns a 403 error (that is a server error for definition) when the admin-ajax.php is invoked (this is a native file of WordPress that is used by the Adaptive Images).
Hi,
would you be so kind to give me any guideline for try to solve the 403 error and what’s happens with the admin-ajax error? Maybe that could be the problem. We have several plugins, yes, but typical when you develop a multilanguage ecommerce site with Woocommerce and a non dedicated ecommerce theme.
We tested the site deleting the Youtuve video background, and the problem while loading the images still persist.
Whats the time in seconds your computer load the images in index page? Aprox. 6/7 secs?
We really appeciate your advise as pro coder.
We have two Uncode licenses purchased. But unfortunately for us, the support expired. Bad luck to deal with this issue just at this moment. Hope you can help.
So much thanks in advance.
Regards.
Hi AOVE! We are sorry but we cannot help too much from the outside if you have an odd issue other users don’t have (and moreover this happened without an apparent reason), moreover if this is a problem of Uncode you should have in all your Uncode websites. Instead you should ask your host why you have a 403 error on one of the native file of WordPress, since 403 is a server error not a theme error, this is the definition of 403 “HTTP 403 is a standard HTTP status code communicated to clients by an HTTP server to indicate that access to the requested URL by the client is Forbidden for some reason. The server understood the request, but will not fulfil it due to client related issues.” The admin-ajax.php is used by the Adaptive Images (so you can try to disable) but this is not root cause of your problem, this is probably only the moment it manifests.
Thanks for your help
In your opinion, what could be the root cause of the issue?
This problem will end up us going crazy 
Thanks.
Hi AOVE! As always, extra plugins, server resource or settings, extra customisations, etc… The problem is visible, when a native file of WordPress is invoked the server returns a 403 error: https://undsgn.d.pr/fnekMc
I see so much extra stuff that is not possible to understand the reason from here ( https://undsgn.d.pr/5mgTrV ). As suggested if you want to momentary fix the problem you can deactivate the Adaptive Images but the problem is that admin-ajax.php returns a 403 server error.
Hi again,
Well. The issue has been solved simply deactivating the adaptative images. And now, images load instantly. So, then, what´s the purpose of Adaptative Images?
Just talked with our server provider, and let us know that the 403 error is caused simply by due to server security protocols they limits the Ajax calls from different foreign countries.
And, the problem with adaptative images consist on each image require an ajax call with POST method. These types of calls are not cached on the server, that is, they execute code on the web server and return a response or action. Of all the calls that a website makes, let’s say they are the heaviest and the ones to avoid.
So I don’t understand the purpose of using Adaptative Images option.
I hope this helps pther Uncode users.
Thanks for all and regards.
Hi AOVE and thank you for report! Anyway, the Adaptive Images are used by any user of Uncode ( https://undsgn.com/uncode/showcase/ ) and at the same is the same feature you see in our demo ( https://undsgn.com/uncode/ ), moreover, it worked like a charm to you too. As told this is not the root cause of your problem but only the moment a problem occurs. As for your report “due to server security protocols they limits the Ajax calls from different foreign countries”.
But we are in the country of our servers. No problem for Ajax call for us. Still not understand.
We´ll check all our sites developed with Uncode and test it deactivating Adaptative Images. It´ll be incredible to verify that this option has been sabotaging our websites performance.
We let you know the final result.
Thanks you so much for your help mate.
Bests.
Your are missing that this worked like a charm for you (before some event or change, otherwise they should have not worked from the first installation)...
Hi, i cant see the Uncode Page Builder anymore. Also the “Page Options” Panel is completely opend.
The settings for the role manager is correct. Cleared the cache and everything nothin seems to work. :/
Hi RDmagic! What version of Uncode do you have? Probably you have extra plugins installed during time that create the conflict, unfortunately we don’t have other similar reports so we don’t have a quick solution for you, try to disable all extra stuff.
Thanks for the fast answear.
i deactivated the “UncodeWPBakery Page Builder” The beckend looked correct.
But when activatig againg the problem still is there.
I have Version 2.2.6 there is no other update
Hi RDmagic! Try to open open the Chrome Developers Tools, take a screenshot of the possible errors and upload somewhere so we can check.
Sorry, but when this oddity happen? This can be only related to extra plugins or some changes from your host…
Thanks for the Tipp, I could see the Error was coming From SEO Yoast Premium.
When deactivating it it worked, but after activating not.
https://imgur.com/a/eg2LFf4Hi RDmagic! What version of WPBakery Page builder you have? After the WordPress 5.3 update Yoast creates an issue with WPBakery but they fixed in the latest release that is part of the last version of Uncode, so it’s pretty odd if you have the last Uncode version.
Hi. I’ve bought the theme and I must say I am impressed and it’s a pleasure to use it.
The only thing I don’t like is a lightbox used, especially the way it behaves on mobiles.
User experience is far from one that other modern lightboxes provide. Sliding the photos is difficult and unpredictable, there is no way to zoom image which is really useful on quite small mobile displays, Lightbox is often triggered by mistake as it reacts for more touch events than is should. Switching photos is slow as the current animation needs to be finished before change to the next photo is enabled.
Is there any chance you will add possibility to change the lightbox implementation? I’ve browsed through other comments related to lightbox from the past and I’ve seen that a lot of people’d been complaining about the iLighbox experience.
As for the rest of this great theme this lightbox seems to just not fit, it deserves better
Regards!
Hi krwawian and thank you for appreciate Uncode! Yes, some users complaint about the iLightbox plugin but actually we don’t see unpredictable behaviour and possible problems you refer, even if we confirm actually there are better lightbox for mobile. Anyway, we confirm this is in our to-do list!
Thanks for the very fast response.
Fortunately, I can live with current Lightbox for some time, I hope one day there will be replacement
I have two more questions. I like the idea of custom fields but as far as I understand, the only way I can use them is adding them to Post elements layout? What I’d like to do is to refer them in any Heading/Test block, so for example I could create complex header content block with dynamic text fields that would be filled with custom fields values. Right now I can select ‘get the title’ or ‘get the excerpt’ which is great, but possibility to select any custom field value would be more flexible. Or maybe there is a way to do that?
The second question is about great Post settings->matrix layout in Posts element, where I can easily define the repeating pattern of eg. sizes of consecutive portfolio elements. Why there is no such an option in metro Media Gallery element?
Thank you and best regards!
Hi krwawian! When it comes to custom field is a chaos since any user expect something different, some users need a value, other users need a string, some users need a number. We thought about this too but it’s in the list for the second major update this year (note: not for the next one which is all about other features).
This I honestly don’t know now, I think simply because when it was created it was not necessary and no user ever asked us this features (in this I can’t tell you if there are any technical limits, I should ask the developers).
Hi there,
I’m having two websites running on Uncode but I’ll transfer one of them on Divi theme so I wanted to de-register it to Uncode and use the registration key for a new website. But it seems that it doesn’t work… Any thoughts about that? Thanks.
Anyway, what is the specific error you have? Can you copy the exact error message?
Yes I know and I deregistered the first website because now I will build the new version with Divi theme. But I want to register a new unique final website using this key as it will not be used anymore on any other website. So the key will be used on one final website, it will just be a different one than before.
There is the error displayed:
According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license. More info
Which I don’t understand because I unregistered the previous website a week ago…
It’s not a matter of deregister, the problem happen since you have not only used for one site but used at least two times. If you think there is an error please delete Uncode from the actual websites you are using it and send a message from this form including your Purchase Code se we can verify and help: https://themeforest.net/user/undsgn
I bought the uncode license in 2017. I haven’t updated the site since 2018. I went in today. And When I went to settings saw for product registration: It states in red – Not verified – Please register your copy of Uncode. So I followed the instructions putting in my username and the new API token, and my license. I get the message: Invalid credentials or your Envato account does not have Uncode among purchased items. I purchase/licenses and API token are correct. I tried both my username on my Envato account and my name as listed in the license certificate with the same results. Please advise on what to do. I am happy to pay for support when I running into issues with the site. But I should not need to pay to get the product register especially since it was registered and validated previously.
I bought a UNCODE theme some time ago. The website I used it for, is not exist for a long time. Can I use this template to create a new page?
If you have any problem during the process with the registration let us know!
Hello,
How can I prevent images from being copied from my website?
Thank you.
Hi furkansoyler! There are some plugins that disable right click, but they can work for a basic user, consider that an advanced user will always be able to download an image, since at the end each image is always referenced by a URL that can be found in the page code.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I am trying to modify the html for menus.php but moving the partial to child theme is not working. How do I make this happen?
Hi amyth91! Please try to copy the whole class “class unmenu” inside that file and paste in the functions.php of the child theme. In that way, you should be able to customize it.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! Is this theme multisite compatible?
Hi tnsmco and thank you for interest! Yes, confirmed!
Hi! I need help as soon as possible please !! I have installed all the plugins, the demos but when I want to edit everything goes to the left and not to the center. Also, demos doesn’t look good. Please, I really appreciate your help.
Hi Aimemai! We are sorry but if you have an odd issue it’s not possible to debug just in words. Are you compliant with all the specifications? https://support.undsgn.com/hc/articles/214000785
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
PS: note that when you import Demo Contents you have an exact replica of our demo layouts but with placeholder images, please find more info in our documentation: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=2
Can you deregister my code please. I have emailed twice and still cant activate it on the new URL.
Hi contivision! Please note that we replied your email 30 minutes ago. Did you receive? In case check the Spam folder.
Hi! We have some issues with images on our website and the Uncode Core plugin. Most images have stopped showing on Chrome browsers. We have already checked image permissions and other suggested actions. It could be something to do with plugins. We are getting a fatal error with the Uncode Core plugin. Could these be linked and how to fix this? Our theme is up to date.
Hi karlpae! First of all if you updated to WordPress 5.3, you need also to update to the latest version that is Uncode 2.2.6 and update all the plugins (Uncode Core included): https://support.undsgn.com/hc/articles/214001205
Hi! All the plugins and the theme are up to date.
What version of theme and Uncode Core do you have?
Theme is 2.2.6, plugin 2.2.4
As told above the latest version is Uncode 2.2.6 not 2.2.4, please update to this version and update also all the plugins, this fixed the issue with images related to WP 5.3 for all users.
The theme is 2.2.6, for the Uncode Core plugin there is no option for updating any further on Wordpress
Can you please send the link to your site so we can check the issue?
eppcdigital.com Thank you!
The first thing we note is that you have a lot of errors: https://undsgn.d.pr/bFVShs
Then. you have images that don’t exist on the server (server error 404), for example this is the assumed logo URL: https://eppcdigital.com/wp-content/uploads/2020/01/ePPC_-_dark_blue_text_-_transparent_-_300ppi-e1580125680271.png
In the specific: https://undsgn.d.pr/lIcNOB
First of all, disable ALL extra plugins you have.
Hi! We tested turning off all non-uncode plugins. The problem persists. The image error you mention isn’t because the images don’t exist on the server. They are there on our server. It’s just that chrome isn’t able to see them, which is the plugin/website error. On Safari, for example, you can see this image you link here. The 404 error seems to be caused by the Uncode Core plugin most probably since it’s the only plugin sending out error messages. Let me know if you have any other advice on how to fix it!
Hi! No this is not the problem, if things are as you say if you disable the Uncode Core plugin you should be able to see images but this not the case. Anyway, from here we cannot help more, if this is a problem of the theme here you should see thousand of similar messages, so there is something else. Please open a private ticket so we can check your installation details and help: https://support.undsgn.com/hc
Could you explain what you mean by this answer? Since our site is built on Uncode, we have not tried turning off the Uncode Core plugin. We tried turning off the external ones as you suggested. Do you think our site will still work even if we turn off all the Uncode plugins? Are you saying the theme will work even without the core plugin?
Hi! You report that the problem is related to Uncode Core plugin, but this is not true, the Uncode Core plugin is not responsible if your images are not visible in Chrome when you access them with a direct link (so we suggest to disable momentary this plugin to check if the images appears in Chrome). As told we cannot help better in words from here if you have an odd issue, so if you need our help please open a private ticket so we can inspect your server and debug the root cause of your issue.
Hello,
I have two licenses for your theme but my support period has expired.
I have deactivate the registration in one website, and when I use that license in another website it doesn’t work.
How can I make the registration works in the new website?
Hi Saris! What is the exact error message that you have? Can you copy so we can understand the scenario?
Hello! Thanks for your quick reply.
The message is this: According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license. More info.
But this isn’t true, because we have already deactivated the other theme with that license.
Please send a private message from our profile, as suggested in the message “More info” and include your Purchase Code: https://themeforest.net/user/undsgn
Done! Thank you very much, hope you can help us!
Ok we are going to check soon!
Hi! when you don’t have a registered theme, is that possible that suddenly all images in your test site disappear?
Hello!
Of course no, it isn’t. It could be due instead to other things: a problem between the server and the Adaptive Image system maybe, or other things that would require to enter the site to better check.
For this reason I recommend to contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
OK! thak you to answer, but I also have a Envato WordPress Toolkit (Deprecated), is that possible that this is causing the problem?
Hi paulonova! What version of Uncode do you have? If you updated WordPress to version 5.3, you need also to update Uncode to the latest version that is Uncode 2.2.6.
Yes! I updated and it works! Thank you …
Hi paulonova and thank you for the confirmation!
Hi why the featured image alt tags are not showing up on blog posts ?
Hi SurgeGlobal20! Can you please show us your blog posts layout so we can try to replicate and understand the possible issue?
hi not in the blog list layout. But inside them. like individual posts. I’m using the standard post format.
Not sure what you refer with “standard post format”, do you have the image in the header? Can you please send a link so we can replicate the settings to debug?
featured header image of these posts does not include alt tags we have put. We are trying to have alt tags for all the images on the website. even though we have added them from the backend its not showing on the front nor picking up from alt tags searching software like “screaming frog”
http://pleasant-science.flywheelsites.com/ultimate-finance-launches-structured-finance-propositionThis is a background not an image, and alt tag is not an option in HTML for backgrounds.
What do you suggest we do?
What do you suggest we do?
What can we do about this? any other workaround ?
If you need to display the alt tag you can select different layout, ex. https://undsgn.com/uncode/stumbled-the-concept/
