8558 comments found.
Hi undsgn,
I tried to reach out by mail several times, but no answer or reply.
I purchased the theme Uncode and initially activated it on my local WAMP server for testing purposes. Before moving to my live website, I properly deactivated the key from the local environment.
However, when I tried to activate the license on my live domain, it no longer works and shows as invalid.
Could you please help me reset or reassign the license so I can activate it on my live website?
Hi revoo! We’ve received a few messages from you, and as you can see, all messages were replied to the same day they were received: https://undsgn.d.pr/i/v5glzt You may want to check your Spam folder, as email filters sometimes redirect automated support system responses. All your inquiries have been addressed.
Hi, the edit frontend doesnt work, it´t all time loading thank you
Hi luia! Probably you have some extra plugins that are creating the issue. At least try to open the Chrome Developer Tools > Console tab and check if there are visible red errors; with these, we can understand a bit more.
Your theme is a absolute banger ! Love
Ben
Hi seriegrafik and thank you for the confirmation (we hope you solved your issue)!
I really like this theme and after a full two days – i think this is the one! my only question is….! on the shop > single product 2 >stacked wide vertical—-on mobile its stacked. is there an option on the customization where you can have those thumbnails underneath the main product images and NOT actually showing all full size of the images?
Hi femmed0ll, and thank you for your interest! 
No, we are sorry but this is not an option and it’s not something that can be altered with a few lines of code.
Hello! Thank you for the quick reply. That is SOOOO unfortunate. I was really aiming for this theme. I’ll keep an eye out if you guys ever do change it so that there could be an option in the future to make mobile product images into a carasoual. Cheers
Hi femmed0ll! You welcome!
Actually, one more question is there an option to choose a different product layout specifically for mobile, or not really?
or is this plugin compatiable with your theme? >> https://wordpress.org/plugins/woo-product-gallery-slider/
Hi femmed0ll! No, it’s not possible to use two different product galleries modules on the same page, so you cannot, for example, hide and show a module (this is only possible if you don’t have variable products).
About extra plugins used on the Product Builder context, please follow this article: https://support.undsgn.com/hc/en-us/articles/360013465157-The-Product-Builder-with-extra-plugins
Dear Support Team,
I am generally very satisfied with the theme, but I am currently facing two issues with the SVG logo implementation that I hope you can help me resolve.
I am using your sample SVG code to test the implementation. You can review the site here: mediabox-digital.de/startseite
1. SVG Logo Sizing Issue (Menu Height) I want to display the SVG logo slightly larger. However, when I increase the Logo Height setting (e.g., to 28px), the entire navigation menu height increases significantly. This doesn’t look good visually, as it creates too much vertical space.
Question: How can I increase the SVG logo size without the overall menu height changing (or increasing excessively)?
2. Logo Loading Jump Effect I have noticed a small visual “jump” or delay when reloading the page. The logo initially loads, and then the menu seems to adjust its size, causing a slight shift.
On your demo pages, this effect is not visible.
Question: Is there a trick or specific CSS/setting I need to implement to prevent the logo/menu from jumping after the page refresh? (On my site, the menu loads small, then large.)
I look forward to receiving a clear solution or guide on how to fix these two problems.
Thank you very much for your support!
Hi MedyaBox2017! 1. This is quite normal – you should reduce the Navbar padding (https://undsgn.d.pr/i/50QscV). If that’s not enough, we can help with some custom CSS, but we’ll need your installation link. 2. For this we absolutely need to see what’s happening because I’ve never seen anything like this on any Uncode-based site (https://undsgn.com/uncode/showcase/). Anyway, if you need support it’s offered in our Help Center where we have a completely dedicated support team. Please submit a ticket so we can check your installation and find a solution: https://support.undsgn.com/hc
wrong account sorry..
Hi bilaltahay1! Ok noted!
Hi officialjduarte! Yes, we’ve recently seen this issue and will be releasing an update shortly. As soon as you receive it, please update and make sure to clear your cache.
Is it fixed yet?
Hi officialjduarte! The update was published the same day…
Okay good. Let’s Make sure things like that don’t happen again.
Hi officialjduarte! When there’s an update, anything can happen and always will – this happens even with brands like Apple that have bugs in their first major releases. It’s part of software development itself, so if you’re concerned, don’t update immediately but wait a few weeks.
Hi! I have got a copyright strike from my hosting provider for using the Uncode – Creative Multiuse WordPress Theme. They claim they are acting on request from FontFabric distributor due to usage of Muller and ProximaNova fonts in Undsgn theme. How do I prove you were authorized to license these fonts as part of theme license?
Hello Stasulos2020,
we can confirm that the Uncode theme package and official demo https://undsgn.com/uncode/ do not include or use the Muller or Proxima Nova fonts. These fonts are not bundled with the theme, nor are they referenced in the default content or demo data.
If those fonts are currently active on your installation, there are a few possible scenarios:
- You may have added them manually (e.g. via Adobe Fonts sync or custom upload).
- A plugin or external integration may be loading them.
- They could be part of a design customization not related to the theme itself.
Uncode includes a feature to sync with your Adobe Fonts account, but you remain responsible for the licenses of any font you activate through that method.
To help clarify the situation, could you please:
- provide the URL of your installation,
- specify where those fonts are being used,
- or share the exact details from your hosting provider regarding the font usage?
Also note that we clearly indicate in our documentation where the fonts used in our demos are taken from and how to manage additional fonts: https://support.undsgn.com/hc/en-us/articles/213459769-Demo-Import-extra-fonts
Let us know, best
Hey! I am having trouble simply adding a YouTube video to my page and have it be responsive, the height is always staying the same. Any ideas?
Hi nevins! Please follow the dedicated documentation. You need first to import into the Media Library and then use via the Single Media module, ex: https://support.undsgn.com/hc/en-us/articles/213457149--oEmbed
I just updated to the versin 2.9.4.5 and text align center in the columns just stopped working ;/ All elements previously set up to align center just moved to the left…
Hi thurzz! Please share the link or open a ticket, we tested now and everything works as it should (in fact, we don’t have similar reports from all other users, and the center align is widely used).
For example this: https://autumnist.com/shop/ All buttons and texts below the images are set: Text alignment > center (in the settings of the columns). Or watch homepage please, all elements (headings, arrow) on the open screen were set to align ‘center’ (couple of months ago) and now it is on the left.
Hi thurzz! In fact, this is caused by extra CSS you inserted, please check: https://undsgn.d.pr/v/5Vbb1K
My apologies, I did put that CSS some long time ago and by some strange reason it started work just now, after the update 
Thanks for your help.
Thank you for the confirmation!
I want to move my license from the production site to the live URL, and I’m getting frustrated. When I deregister the license, I can’t reuse it in the correct URL.
Hi tkordick! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I can’t import demo. Why ? all is ok in the control panel, plugins are disabled and my host is OVH. Limite Mémoire WP 256 Mo PHP Max Input Vars 16000 PHP Max Input Vars (allowed) 16000
Ooops, the Demo Content couldn’t be imported all in once :/
please help
Hi lololecorse33, Without a comprehensive check of the complete scenario, it’s genuinely difficult to pinpoint the exact issue. Servers involve numerous parameters and setup options, and the ones you referenced are just a few important for the theme’s core functionalities.
However, could you please verify if the theme is properly registered and not merely migrated? In other words, if you temporarily remove the license, are you able to re-register it successfully? I’ve noticed this problem frequently recently with migrated installations that appeared to be properly registered but were not.
In any case, dedicated support is available in our Help Center. We have a specialized support team there. Please submit a ticket at https://support.undsgn.com/hc so we can thoroughly check your installation and assist you in finding a solution.
it was a licence issue now its solved ! i could import all demo but when i want to import menu, I have an issue : Ooops, the Demo Content couldn’t be imported all in once
why ? :/
Hi lololecorse33! It seems that your server is not able to complete the request, probably related to some upstream limits, but it’s not something we can determine from here.
Hi, I purchased the theme but I don’t know how to start and how to work with it. Where can I find this? Thank you in advance. Kind regards, Jill
Hi lefabdestindejm! As for any other theme, it can be downloaded from your Envato account, ex: https://support.undsgn.com/hc/en-us/articles/360000718649-Product-Registration#&gid=1&pid=2
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Issue with LiteSpeed reinstalling.
Hi guys.
I keep deactivating and uninstalling Litespeed, only for it to reappear and reactivate automatically. I don’t want this plugin installed as it has caused problems with me developing my site and not caching my changes, but I cannot seem to keep it from reinstalling.
Any ideas?
PS – any idea when version 3.0 may be sent out to Beta Testers?
Hi Imagesofdorset! We are sorry, but we haven’t received similar reports from other users. I also don’t understand the connection between the theme and this plugin that doesn’t seem to want to install. Try deactivating Uncode and see what happens with the default theme – we don’t think it will change anything.
We would like to renew our support but, for accounting reasons, we first need to change the email associated with our account to our company email address: amministrazione@spotview.it. Could you assist us with this?
Hi mligaSV! You need to contact Envato for this – your account is on Envato’s site, which then works automatically with our systems: https://help.market.envato.com/hc/en-us/requests/new
Hello team,
Which “Linked Variations” plugin would be best to use in combination with Uncode?
Hi officialjduarte! Unfortunately, we can’t tell you specifically which plugin was used. We’ve seen this implemented on various sites in our Help Center, but wedon’t recall which tickets discussed it, and a quick search hasn’t turned up those specific cases. Please remember that if you’re using the Product Builder, you may need to adjust settings or call certain hooks since you’re not working within WooCommerce’s default layout, ex: https://support.undsgn.com/hc/en-us/articles/360013465157-The-Product-Builder-with-extra-plugins
Thanks. Do you recall when I asked support for that product gallery sliding back to 1st image upon scrolling down the product page? I just made a new staging site, fresh, clean, WP install. And that staging site has the same behavior… how can we fix this?
Hi officialjduarte! We understand your frustration, but as we’ve mentioned multiple times, our developers cannot replicate this issue and no other users have the same problem. If you would like us to investigate further, you need to open a support ticket like all other users do. This allows our support team to access your installation properly and conduct a thorough investigation. We cannot provide adequate assistance through these messages alone. Please open a ticket through our Help Center so we can help you effectively.
Hello, can I move my license to a different domain? I decided to rename my website. The license is new but already registered to a domain that I don’t want to use.
Hi Schattenfeder! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi guys, I have 3 licenses and neither is being used anymore. How do I go about resetting the licenses so I can use them on other sites?
Hi TMJr! We are not sure we fully understand your request. Do you need to create new websites with the same Licenses? Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
The websites that the licenses were used on are not active anymore, but I can not use them for new / current projects. I will message you with my license codes. Thank you
Hi TMJr! We’ll have someone look into this right away.
Hi, I imported a single layout, but I would need to understand why the Coming Soon page doesn’t appear, it appears in your online showcase. Am I doing something wrong?
Hi MAMBOINDUSTRIES! We are sorry, but we don’t really get you… Can you please link to the page you refer to?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello, how can we block Google’s crawlers from crawling product category URLs with filter parameters? To improve SEO / crawl budget
Hi officialjduarte! Use the robots.txt file to disallow crawling of filter parameters (e.g. Disallow: /*?tax_product_cat=). You can also manage parameter handling directly in Google Search Console (Legacy tools > URL Parameters).
