Also, I’m just fine with the content block in the header (don’t need header + content). How can I set the content to none? doesn’t give me the option. FYI If I use my content block as content vs header, I can’t set the menu in transparent mode.

Hi vickymontero! I’m having difficulty understanding what you’re describing, especially since your link leads to a 404 error. However, setting the skin of a Content Block isn’t different from doing it on a page. Even in our demo, when you import the Demo Contents, there’s a Dark Skin with a Content Block Header: https://undsgn.com/uncode/xyz

Hi, I’ve sent you my 404 page on purpose: https://vickymontero.com/kasjfkasf

I’m running into two issues: 1. If you scroll down, you’ll see a block of default content I can’t remove. In Theme Options → 404, I can set both a header and content. But I only want the header section. I can set the header to none but there isn’t a “none” section under Content. If I set the header to “none” and try to leverage my content block from the Content section, the menu loses its transparency (which I need). 2. Related to that, how can I set the logo and navigation text to switch between white and black instead of staying black as they are now?

Thanks for your help!

Hi jessicatoth! This seems quite unusual, as Uncode’s theme structure has remained the same for years (which is why we don’t see similar reports to yours). The Child Theme is inside the Main Folder and not within the “uncode.zip” file, which is actually just the theme itself. I don’t understand why you would need to update the Child Theme, which has remained unchanged for years and is essentially an empty folder for your custom modifications. Every user only updates the main theme, not the Child Theme. If you can provide more specific information, we’ll be better able to assist you.

Thanks for your quick reply. I guess my mistake was that I have downloaded “installable wordpress files only”. When I unzip this file there is no child theme inside to be found which threw me off. However I have just tried “download all files” and found the uncode-child.zip in there. So that’s fine now, I could install the child theme again.

Lesson learned: always “download all files”

I received an email from Wordpress regarding the fatal error that broke my website after the normal update procedure today: An error of type E_ERROR was caused in line 907 of the file /var/www/vhosts/hosting…/wp-content/plugins/uncode-core/includes/vc_extend/add_components.php. Error message: Uncaught Error: Failed opening required ’/var/www/vhosts/...hosting etc. it’s too long to post the entire thing here and probably not useful to anyone.

Hi anavasquez! We are not entirely clear on the issue. Could you add some screenshots so we can replicate exactly the scenario you’re describing?

Custom Fields module screenshot: https://snipboard.io/isvAoO.jpg Posts module screenshot: https://snipboard.io/nLztW7.jpg

Hi DominguezM! If you use the CSS Grid methods, it’s pretty simple since you have these settings: https://undsgn.d.pr/i/KIOSY4
If, instead, you are using the Grid method, you have these settings, and you should insert something like 100 in the last Breakpoint: https://undsgn.d.pr/i/9mmTLO

Bravo! Thank you so much for your quick reply and for offering the solution. 10/10 support. Really appreciate it

Products are not showing, no products in “vrouwen” category page, and still the product image slider also that is scrolling back to 1st image on product pages after scrolling down the page

Hi officialjduarte! We know that we’re always iterating on the same things, but at this point I think it’s necessary to be frank about this. If these were theme issues, I think you would see hundreds of users writing the same thing either here or on the Facebook group where you seem to be subscribed.

I Maybe found the issue. Can it be because of nameservers still pointing to quic cloud and we are not using quic cloud / litespeed cache anymore?

Hi officialjduarte! We are sorry but we can’t tell you how you set up your configuration – none of the things you mention are native to Uncode.

I understand. I have fixed this issue of nameservers, and DNS is fully pointed to 1 IP now. However, the issues on the website are still there unfortunately, I really need help. It seems that you are my only option, the issues can come from nowhere else

This type of support, which is highly specific to a single installation, cannot be provided here on the wall but needs to involve the development team, which is available only through our official support forum, I’m afraid.

As we have already pointed out, this does not seem to be something related to the theme, since no other users have reported the same issue. Even if escalated to the development team, they would most likely recommend contacting your hosting provider to investigate further.

To remove any doubt, you should try switching to another theme (for example, one of the default WordPress themes) and check if the issue persists.

The fact that some product categories are not displaying products could depend on the settings you have applied to the Content Block used for product archive pages, but it could also be due to permalink settings. In this case, simply go to Settings > Permalinks and save the settings again to refresh the .htaccess file.

Best

My hosting provider have investigated further. After switching to a default theme (Twenty Twenty-Four) on the staging site made the products appear as expected.

This suggests the issue is likely related to how Uncode is handling product or subcategory pages.Please, let’s check how the theme manages these pages, particularly if any settings or content blocks might be affecting the display. We have already tried everything, clearing caches, and refreshed permalinks.

Thank you for the update. However, please note that the default theme does not use Content Blocks or advanced filters, so as an additional check we kindly ask you to disable the Content Block for product archives from Theme Options and verify whether the default product query works correctly in this case.

If it does work, the issue is related to how the Posts Module has been built. Please also send us the link to the staging site where you run this test and allow us to verify the results. Thank you.

Thank you again, this could mean there is some setting in the Posts Module that is not configured correctly. However I’m sorry, but as mentioned earlier, this is not the right place to share login details or request that kind of individual support. For one-on-one assistance, please use our Help Center, where we have a dedicated support team who can check your installation and help with solutions: https://support.undsgn.com/hc

To check a misconfiguration in the Posts Module settings, I recommend starting from scratch and comparing the existing module with a freshly created one to identify what might have been missed during setup. You can also start from one of our Wireframes as a base.

Let us know, all the best

I think there is a problem somewhere with the Product Variations. When I set “Variations Single Products” to No, the products are being displayed on that category page. When I set it to Yes, again, Nothing found.

Hello and thank you. In this case, please note that you may only need to process all product variations (https://lopezb.d.pr/i/DzpPxL). More information is available in our documentation as always: https://support.undsgn.com/hc/en-us/articles/11540847344029-Variations-as-Single-Products

Let us know, all the best

This is crazy. I just processed the variations and now that product category issue is fixed. I don’t understand, because I have processed the variatinos multiple times before. Anyway, this is good! Now only the single product image sliding issue needs to be fixed and quantity selector on checkout page.

Thank you for the update. Could you clarify what you mean by the ‘image sliding issue’? You mentioned it elsewhere, but the video is no longer available, and based on your description, it’s not easy to understand what exactly is happening. TYIA, best

Thank you. The only possible conflict I can think of might be related to this carousel: https://undsgn.d.pr/i/AbNbEY I suggest temporarily removing it and checking if it causes any conflict, as there’s nothing else in our code that would explain the carousel resetting to the beginning.

We haven’t been able to replicate the issue on our end. If it only happens with certain products, try to identify what’s different compared to others. You could also rebuild the layout from scratch and check at which point the issue starts to appear.

Let us know, all the best

I completely removed the content block from single product content, but that image slider is still going back to main image on scrolling down the page. I will add it back in place. Almost all products actually have the exact same content blocks. We didn’t have this issue before. It appeared some time ago now. This issue is only on mobile by the way. Mobile view via PC doesn’t replicate the issue

Yes, I noticed it happens only on mobile, but we haven’t been able to replicate it on our end. Do you have any custom scripts in your child theme or something similar? If you can find the same behavior on our demo, that would be very helpful. Otherwise, we don’t have any clear clues, sorry, and the only recommendation we can give is to try disabling extra plugins.

I tried disabling plug-ins and removing code, etc, but it keeps happening

Also with main theme, not my child theme, with all custom code gone, still happening

Thank you for all the information.
Can you confirm if you also tried removing the second carousel as I suggested? Unfortunately, until we can replicate the issue, we don’t have enough clues to try alternative approaches. Does it also happen if you enable thumbs, as shown in our demos: https://undsgn.com/uncode/shop/everyday-backpack/ (https://undsgn.d.pr/i/dGVMLO)?

Let us know, all the best

Yes, it also happens with the “Standard” product gallery layout unfortunately. I have just tried. And yes, after removing the second carousel which is the After Content (Related Posts) content block, it still happens.

I’m sorry, but the only suggestion I can give you here on the wall, without our development team directly accessing your installation and possibly running tests via FTP, is to try recreating a product similar to the one causing issues (since, as far as I can see, other products are working fine – can you confirm that?) and see what might be triggering the problem.

We are unable to replicate the issue in any way, and there is nothing in our support history that resembles this problem, unfortunately. It could be caused by a conflict of any kind, and until you identify a potential culprit (as happened with the category pages), we have no further recommendations to offer.

As soon as you find something unusual, please let us know.

It happends with products that have multiple images. But how is it possible then that this happends out of nowhere…? I’m clueless

Hi officialjduarte! We don’t know what else to say – practically every day you report a problem that no one else reports.

Do I need to purchase the support so we can figure this issue out?

I managed to get a backup of June 26. I restored the backup and the issue was gone. I carefully updated all the plugins 1 by 1 to find out where the issue was coming from. After succesfully updating all plugins without the issue returning, I continued to update the theme. After updating the theme, to my surprise, the issue returned!

I hope we can solve the issue with this new knowledge

Hi officialjduarte! Unfortunately, nothing changes from what we had already discussed a month ago: https://undsgn.d.pr/i/8cmmV5

So what can we do now? It needs to be fixed haha

As we’ve already said numerous times, we can’t do anything from here. We’ll keep your report in mind if any other user reports this problem or if it’s replicable in some other installation.

Can I purchase the support and you look into it?