8558 comments found.
The the is compatible with PHP 8.3?
Hi cinelion! Yes, it should be compatible. At the moment we don’t have any compatibility reports with this version. Please make sure that any additional plugins are also compatible in the same way.
Hello, I have a small issue. I’ve checked all the documentation but I cannot find an answer for this. So when using the content block woocommerce products dynamic posts, on the empty category pages I have a nothing found and search field. Where can I edit this page with a content block? Thank you for your time.
Hi Maxim1985! This is a default and cannot be modified through the Page Builder. If you send us a link to one of these pages, we can understand which default your site is using because it can be created differently. So even if you want to modify it via code, we need to see your setup.
Hello, so displaying the product categories inside the navigation and for an empty category it defaults to the content inside the file – content-none.php. I have settings for what to show inside the Theme Options – Search – Content Block No Results Shop. So the only way to bypass this is to edit the files? Thank you!
Hi Maxim1985! Yes, you need to add the file to your Child Theme and edit it to modify according to your needs (it’s not possible to edit this default with the Page Builder). At least you can create the design with the Page Builder, copy the HTML and insert it in this file.
Hello,
I have a row within a row, and it has 4 columns. By default on mobile, these 4 columns stack on mobile. Is it possible for there to be 2 columns of 2 on mobile, rather than all 4 stacking one above the other?
Thank you
Hi andrewm324! You just need to set the Responsive settings of each Column to 6/12, ex: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings#&gid=1&pid=7
Thank you soo much for the quick response!
Hi andrewm324! Thank you for the confirmation! 
I can’t register the theme with a valid purchase code. The website doesn’t give an error it refreshes the page and the code is not saved.
Hi wad! From the description, it seems that the theme is not properly installed. Does the System Status page look like this or is it different? https://support.undsgn.com/hc/en-us/articles/360000718649-Product-Registration
Otherwise, if the layout is the same, it can happen that you have some browser extension that blocks the connection with the Envato servers.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Yes that was it. I had to increase the max post size.
Hi wad and thank you for the confirmation!
Does this theme work with woocommerce subscriptions also?
Hi hiteshsn785! We don’t have tickets regarding this, so we would say yes. In any case, you can try it and if you have any problems, you’re guaranteed a refund so you can try it risk-free.
Hi Undsgn,
for several versions of Uncode now, I always have one or two blank lines ( ) after the text in text blocks. I tried it with several browsers but it is always the same.
Is this a problem on my side or on yours?
Thanks in advance kasenga
Hi! Are you using the latest version of Uncode? Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi, thanks for your reply. I just found out, that the problem is the latest Firefox in combination with an extension. Sorry for bothering you with this.
Hi kasenga and thank you for the confirmation!
Your theme is almost perfect, do you considering to add page transitions like Salient theme ? It adds a lot in uxer experience and Improve perceived quality.
Hi jvanhove! Thank you for appreciating Uncode!
Yes, this is in our to-do list, but it will not be part of the next update (that it’s already based on a big feature). Anyway, we confirm we have it in the list!
I have two quick questions:
I’m using the built-in Ajax Filters module within a Content Block applied to a Posts module (displaying products). The filters display correctly, but when I select any particular filter, the result always shows 0 products. Are there any additional settings I should check to make the filters work?
Is it possible to use the Secondary Image from the Product Gallery? My website is a few years old and previously I used the Product Gallery as the source for the secondary featured image (my old theme pulled it from there). I have over 5,000 products, so manually reassigning a secondary image would be quite difficult.
Thanks in advance for your help! Best regards, Andrzej
Hi AndrzejGdula_Ag! We are sorry but it’s not possible your setup from here… did you activate the Dynamic Query? Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
++No, it doesn’t seem like that’s an option. I need to check with the developers if there’s a hook or something that can be easily modified.
PLease Help ! ;/ I updated to the latest version on July 3, and since then I can’t display my portfolio pages! I’ve got the 404 page! I’ve tried using the links on the site, but it doesn’t work either, clicking on the “view portfolio” button in the back office! I hope there’s a solution! Thanks a lot
Hi nandaro! Probably you just need to refresh your portfolio permalinks. Please check the “Theme Update” documentation, also there is a small suggestion about this: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
“If you have Portfolio 404 error, just go to Theme Options → Customise → Portfolio CPT modify the slug to something else, save and then insert again your desired slug term.”
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Thanks for the quick reply!
I tried to do as best I could what you said and it works now! Thank you very much.
I’ve got another little problem, but I’ll go through support now… 
Hi nandaro and thank you for the confirmation!
How do i create a table with wp bakery? I can’t find anything related to tables.
Thanks!!!
Hi carlosrosales1979! There is no Table module, you can create a table as you normally code in HTML and insert it in a Text Module, for example, on this page at the “Size Guide” tab: https://undsgn.com/uncode/features/horizontal-tabs/
Is it possible to have the image carousel continuously loop. I have it setup with 10 images but when it reaches the end it slides backward and starts again instead of looping. I have checked the “slider loop” option to “yes” but it doesn’t appear to make any difference. Please help
Hi roblarkin05! No, the loop option is available if you want it, but it’s not possible to make it go back when it reaches the end and start again. If you want the Loop option, you can find it in the Module tab of the Media Gallery or Posts module, but what you’re asking for isn’t possible to activate.
I see in your examples about Content Slider https://undsgn.com/uncode/features/content-slider/ several skins for dots/lines and arrows… but I can’t find anywhere to choose between them.
I’ve looked in the general settings as well as the content slider and the slides settings.
Where do you change the dots/arrows style?
Hi codingcrazy! Please follow, this is a dedicated module: https://support.undsgn.com/hc/en-us/articles/18577721602205-Carousel-Slider-Navigation
Dear Support-Team,
I’m using your theme and definitely like it, my question – do you plan to provide accessibility updates, to fully comply with WCAG 2.1 Level AA, as well as German/EU accessibility regulations (e.g. the European Accessibility Act) in the near future?
Thank you in advance! Best, Michael
Hi michael_grundmann and thank you for appreciating Uncode!
Please find more info on this dedicated documentation, with the necessary design considerations and dedicated options, Uncode meets the WCAG 2.2 standards. If you’re referring to something specific that can be implemented beyond this, we’re always available to evaluate the implementation: https://support.undsgn.com/hc/en-us/articles/26195643633949-WCAG-Accessibility
Hello, I think since the new update, when you scroll a few images on the product page, and you scroll down on the product page, automatically for some reason, it’s scrolling back to the 1st image. It’s not because of cache, we already checked that. How to fix this?
Hi officialjduarte! At the moment we haven’t received any similar reports. If this were a general issue with the update, we would likely be seeing hundreds of similar messages. Therefore, it appears to be related to something custom on your specific setup.
add_filter( ‘uncode_animations_enabled’, ‘__return_false’ ); Could it be because of this ?
Hi officialjduarte! We don’t believe this would be the cause of your issue. This particular hook is designed to simply disable animations, such as those found in the Posts module and similar components, and from our understanding of its functionality, we don’t see how it could influence or interfere with the specific problem you’re experiencing. The hook operates independently and shouldn’t have any impact on the areas you’re describing.
Really strange. I checked on everything, custom css code, custom js code, nothing seems to be the issue. It must be coming from the theme somewhere.
Also, even though I have excluded product attributes id “2” , somehow those size attributes which are id 2, are being displayed in my shop, what’s going on?
Hi officialjduarte! We sincerely cannot understand this issue. You mention having scroll problems that you attribute to the theme, while no other users have reported this. Furthermore, without a link or some way to examine it, how could we understand the problem? Then you mention other issues with ID exclusion. As we’ve explained multiple times, if this is something obvious that can be understood by looking at the page or a real theme issue that’s been reported by multiple users, we can help you. Otherwise, you need to open a private ticket, insert all your login credentials, and give permission to deactivate all modifications or extra plugins to begin debugging.
This issue is on mobile ofcourse.
And about the Size attributes being excluded, I didn’t have this issue before. Recently I just updated some of the products to enter their stock, some products don’t have stock entered. Is it because of that Maybe?
Hi officialjduarte! Can you explain better what you mean by “scrolling”? If I visit the two products, I notice the same behavior: after scrolling and reaching the bottom of the last image, the carousel does not restart from the first one. This is correct. https://lopezb.d.pr/v/zGvE35 and https://lopezb.d.pr/v/bZoT66
Regarding the attribute problem, when you write that you excluded it, what exactly do you mean? Can you give us more details?
Sorry that you didn’t get what I actually meant: https://streamable.com/o25ujr In this video you will see on the 1st product that when I scroll down, it automatically Goes back to 1st image. On the other product, it doesn’t.
And I have excluded attribute ID 2 which is the ID of our sizes. I have done this in the Theme Options. But all of a sudden since a few days some products are being displayed multiple times: https://streamable.com/799jot
Hi officialjduarte! Ok, so you are talking about the single variations? It wasn’t clear. Did you re-process them by clicking the “Process All Variations” button (https://lopezb.d.pr/i/LH1ry6)? Unfortunately, it is almost impossible to help you with issues on single variations without opening a ticket because there’s too much involved and we need to see how it is configured, etc. Anyway, we didn’t modify those functions in the last updates, so this is not something we introduced recently.
Regarding the gallery, if you switch for a few minutes to the default WP theme, do you have the same issue with the product galleries?
Yes I re-processed them. Maybe it’s because some products have stock enabled, and some don’t? Can that be the cause?
The default Uncode theme gives me the same issue with the gallery, but no, on the Twenty Twenty five theme, that issue is not there.
Hi officialjduarte! Unfortunately, as mentioned other times before, without the ability to debug directly on the site, there’s not much more we can do or help you with from here. So you need to open a ticket or find your own solution. Now I understand that you say the default theme works, but if we take Storefront, which is the official WooCommerce theme, it has exactly the same behavior with images that don’t go back (it’s also very strange that no user reports this problem and none of our demos behave this way – it really seems like something external): https://themes.woocommerce.com/storefront/product/woo-logo-2/
Now please understand that we cannot do more from here, if you want to continue please disable all extra plugins, modifications and open a ticket with all logins needed to debug.
Hi Team,
I’m encountering an issue while trying to update the WPBakery Page Builder bundled with Uncode. I first received this error:
“Update Failed: The Envato Purchase Code seems to be invalid. Please try to unregister and register the product again.”
After deregistering and re-entering my Envato purchase code, I got this message:
“According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.”
However, I have only used this license for a single website since purchasing it, and this error appears to be preventing essential plugin updates.
Could you please assist me in resolving this activation issue?
Here are my license details for reference:
Item ID: 13373220
Purchase Date: 2019-07-20 07:33:25 UTC
Looking forward to your assistance.
Hi Vikasita_Connect! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello,
Do you plan to add a light/dark mode toggle based on AJAX to your template?
Hi ckrzysieck! Thank you for your interest. Do you mean a toggle to change the display mode? If you mean this, it’s not in our priorities at the moment.
I understand, thank you for your response.
Thank you for the confirmation, even if we cannot help with this!
Hello Undsgn Team! The new Creative Real Estate demo looks good. How can it be set up for allowing users to submit their own property listings? Please advise. Thank you!
Hi tokotom! This is certainly not a feature of a creative theme like Uncode. We recommend looking for dedicated plugins that allow users to create their own listings, as this is a very specific functionality that isn’t part of any theme by default. You would need specialized classified ads or user submission plugins to achieve this type of user-generated content management.
Hello, I’m working on the theme after purchasing it, and I have something to ask you.
In a mobile hamburger bar (side tab), how do I change my email address and phone number under the menu?
Hi ss_song! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least it’s necessary you asl for support with an account that bought the theme): https://support.undsgn.com/hc
Unfortunately, after importing the demo and this subpage, the classic-business page looks completely different. How can I recreate this page? Where is the problem? Is there an option to access the demo administration panel so that I can recreate the sections from this page myself?
It is my page: https://pptm.codini.pl/classic-business/
I see that many other subpages also have a different (probably old) layout. Can this be improved?
Hi chesterros! Please note that your website is not accessible without login credentials. It appears you have an older version of the theme since Classic Business was recently revamped. Support is offered through our Help Center where we have a completely dedicated support team. Please submit a ticket so we can check your installation and provide the appropriate solution: https://support.undsgn.com/hc
Hello,
Is it possible to add tags to the portfolio in addition to categories, or otherwise enable its categorization? I would like to link client logos to specific portfolio items. When a user clicks on a client’s logo, they will be redirected to a subpage displaying projects completed for that client. The portfolio (embedded via shortcode) will be displayed based on the assigned tag.
Hi ckrzysieck! No, it’s not something directly part of the theme, but it can be done by creating a gallery with links to specific pages where Posts modules are shown with queries to specific portfolio categories. You could also possibly use Custom Fields to filter them, for example: https://undsgn.com/uncode/works/portfolio-ajax/
Hello, I understand that I can use custom fields to display a specific portfolio on a given subpage. However, if I want to use AJAX filtering by categories, those custom fields (containing client names) will not be displayed there.
Hi ckrzysieck! We are not sure I understand why those custom fields (containing client names) will not be displayed there. These can be used directly in the Main Portfolio to filter all projects.
For example, on the page https://undsgn.com/uncode/works/portfolio-grid/, there is a category filter available at the top. If I use custom fields to display portfolio items assigned to a custom field called “Client” (Brand), I understand that this custom field will not appear in that filter area — only category-based filtering will be available. Unless I use a different layout with a sidebar filter list: https://undsgn.com/uncode/works/portfolio-ajax/
Hi ckrzysieck! The ones on the first link are the simple Category filters, unless you want to use these to categorize your Portfolios and give categories the names of your clients. Advanced filters can also be horizontal, but it’s still a very different filtering system, for example: https://undsgn.com/uncode/shops/shop-horizontal-filters/
