8598 comments found.
Hi, I can’t figure out why the highlight isn’t showing up once I change the color to white
This is the code I was using that displays ok brand in constant evolution[/uncode_hl_text]
But the highlight doesn’t show up when I change it to white, even if I have a color background for the container row
brand in constant evolution[/uncode_hl_text]Thanks!
NEVERMIND! I figured it out a couple hours later
Thank you for the confirmation! 
Guys, am I being dumb? I can’t seem to get the new block editor to work or show for posts, is there an easy way to make this happen?
Hello kmores, if you’re talking about Wordpress Block Editor, make sure you haven’t disabled it: https://undsgn.d.pr/i/VtrdLc.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, is it possible to use multimedia items to add videos to woocommerce product gallery and variation gallery? Many thanks
Hello!
WooCommerce doesn’t allow that natively and there is currently no such option available in Uncode. There may be some third party plugins that do this. Unfortunately, we cannot recommend a third party plugin for this as we have never tried one. However, any plugin that works with the current version of WordPress and is built to the WordPress standard will work with Uncode.
All the best 
TNX!!
You’re welcome!
Really enjoying using this theme. I have a couple of questions:
1) The last mention of font awesome is a comment three years ago. Are there any plans to include a more recent version?
2) Do you know why images in a carousel (in the header row) would be constantly resizing when scrolling down on a mobile or tablet? It constantly causes the page to shift up and down.
Thanks
Hello CraigTB!
1) We use IconMoon App to manage icon packs and the latest version of Font Awesome cannot be used in IconMoon App (we have already requested this and at the moment it is not possible for an agree between Font Awesome and IconMoon). In any case, we are constantly updating the list of icons, and just in the last update we added the new Twitter icon, just to cite the most recent example.
2) If you are talking about Safari, unfortunately Safari itself changes the height of the window when you scroll: as soon as you start scrolling, the address bar disappears at the bottom, causing the window to resize. This is a peculiarity of this browser over which you have no control, except to avoid full-height sections on mobile.
All the best
Thanks for the response. Regarding number 2, this also occurs when using chrome browser on mobile and tablet.
Hi CraigTB! Probably we don’t get you, please share the link of your website, or of a similar layout from our demo where we can understand exactly what you mean.
Thanks for the response. It occurs on the home page of the website – https://thebeginning.uk
Hi CraigTB! Ok, now it makes sense! I pass this to developers, right now you can use a code like this and adjust the pixels values to your needs:
@media (max-width: 960px){
#headerslider-226-678-537 .t-inside,
#page-header .row-inner {
max-height: 844px !important;
}
}
Hi, I have already purchased two licenses of your site. I bought one of these a few years ago when the theme wasn’t ready for e-commerce yet and I had difficulty using it, in fact we had been in contact for a long time but we weren’t able to resolve the issues, so I used a other theme. Now, however, I would like to reuse your template for another site of mine since I had already purchased it, but it has probably remained tied to the old domain and does not allow me to use the license, how can I do to unlock it? Thanks for your help!
Best regards
Hi mrtrufini! Next to the error message you probably have you have instruction how to ask for a fix. Anyway, please send a private message using the form you find on this page, and include your Purchase Code so we can check the case privately: https://themeforest.net/user/undsgn
Thank you so much, I just sent the email from the indicated page. I really hope it can be fixed!
You welcome!
I have this weird problem on every website i made using this theme. when you refresh a page all the text/elements flash in the color blue as it reloads. any way to fix this?
Hi yeezygod! It’s very odd you have this problem on all the website you create since this is not an issue for any other users as you can see from the showcase: https://undsgn.com/uncode/showcase/
You are probably using a caching plugin on all these sites that delays loading a CSS style file. Obviously this what I can hypothesize from the description because we don’t even have a link to understand what it might be.
yea im using wp rocket for cache maybe there is a conflict
https://yeezygod.com.com/ https://easternbreezespa.com/Hi yeezygod! We are sorry but from here we are not able to replicate the possible issue, please check this screencast: https://undsgn.d.pr/v/TI2reU
Hi. I’m heaving some troubles with Amelia. On chrome I can see front end booking system only if I’m logged in, when I log out than it disappears. On safari and edge booking system isnt visible as well. I think it got broken after last update. Could you please advice on it?
Hi! It seems a bit strange that is related to the update (at least we don’t have similar reports from other users). Anyway, without the possibility to check the installation is really not probable to understand the possible issue since also this Amelia is not one of the suggested or packed plugins. Please open a ticket, share complete logins, so developers can check at this.
Guys, is there no way to migrate the license to a new site if I have no support time left? There is currently no site using the theme, and I’d love to change that with a new site I’m launching. Any help is greatly appreciated.
Hi kmores! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain/project: https://themeforest.net/licenses/standard
Anyway, please send a private message using the form you find on this page, and include your Purchase Code so we can check: https://themeforest.net/user/undsgn
Totally get that, I’m not using the license or the theme anywhere, but I had registered it when I bought it, to check it out. So i’d like to now use it for real. I did submit a PM. Thanks for the reply.
Hi kmores! From what we can see we replied your private message hours ago…
Oh, sorry, went to spam. Missed it. Wasn’t that helpful though, it’s pretty obvious that I’m not using the theme ( the site I originally installed it on, is on squarespace ). How is there no way to migrate?
I think we fixed this!
yeah we did. Thanks guys.
Hi guys! I just wanted to report an issue that I’ve noticed since the last update. The primary navigation used to function differently. I could put a menu item (custom link) with no URL and and sub menu items underneath it and when I clicked on the empty menu item it expanded and collapsed the sub menu. Now it just adds a ”#” to the end of your URL.
See example: www.sassabjorg.com I used to expand and collapse the shop and portfolio sub menus and now they just stay open once you click them.
Hello, I see the problem on your example, but as you can check for yourself, our demo works fine: https://undsgn.d.pr/v/B1bzl1 Have you maybe customised the menu function file?
Let us know, best
Thanks for the quick reaction! I see that it’s not a problem of the theme. I haven’t touched the menu function file, but I’ll keep looking at what else has changed recently to figure it out.
All the best to you too!
Try to purge all possible caches you can have, for example possible extra services like Cloudflare etc.
It’s not a cache problem, I always try that first. Anyway, it’s not your problem Thank you!
Ok let us know if you find somethings, here we tested also another installation with the latest version and it works as it should.
Hi, I was able to add an underline in my headings but wanted to animate it the same way it’s in the sample from your site, where the underline animates from left to right.
How do I get to do that?
Thanks!
nevermind, I figured it out!
Hi vickymontero, and thank you for the confirmation!
Hello, I need an e-commerce website where I can send a photo along with the purchase of a product from the store. Do you have a theme that offers this feature?
Hi colegram_ch! This is definitely not a feature of Uncode or something you can find in other themes. More like you need to see if it’s something that can be implemented with WooCommerce itself (the plugin that takes care of the eCommerce part of the themes). There is probably some extension or it can be made through the Digital Download features.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, Ok thank you for your answer, I will contact you when the time comes.
See you soon
Thank you for the confirmation!
I wanted to report a bug with the new version. I tested it on two sites that I manage, so it’s not an CSS or plugin issue. The are 2 issues affecting the off canvas elements: 1. The hamburger icon on an off-canvas vertical menu on desktop no longer transforms to an “X” 2. The close button of the side-cart stops working after you add items, when you’re using an off-canvas vertical menu. If you can’t replicate it, please contact me and I’ll provide a video.
Hi SassaBjorg! We know the issue with the Side-Cart, in fact an update will be probably published tomorrow, and here you have the fix: https://support.undsgn.com/hc/en-us/articles/214092169
Anyway, we are not able to replicate the first issue, are you sure it’s not related to cache or customisations? In case please share the URL so we can check.
Thank you very much for the quick reaction. You can see the problem here: https://www.sassabjorg.com/ I removed all the custom CSS and it persists.
Hi SassaBjorg! Ok issue confirmed, we will insert also this fix in tomorrow update.
Great, thanks! As always, you guys are amazing!
Thank you for the confirmation and for the report!
I can’t update the theme because i’ve changed the name of my web, before was tinyuniverseminiatures.com, and now is dollhousefloorings.com, I think the purchase code is catched on the old website. Can you help me?
Hi llunataronja! Next to the error message you probably have, you should have a link that explain how to ask for support relative to possible license issues… Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
I’m trying to upload the “Shop Product” layout but it’s not listed in the Theme Import section, what is it called there?
Hi lbas! You need to be sure to have the latest version of Uncode and check the Page list of the Selective Import, this layout is part of the new version of Uncode: https://support.undsgn.com/hc/en-us/articles/214001065
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yes, that was it, my mistake, easy fix, thank you! Great theme, excellent support.
Hi lbas, and thank you for the confirmation!
Hi, I put off the cart icon and set up a different logo for the mobile, but all changes that I’m making are not working in the mobile version, even if I delete the cache in my phone. Is there something that I missing ? I also check the setting in each individual page but they are ok… Please help 
Sorry I didn’t mention that I’m working on the menu in the header
Hi paoletta88! I am sorry but if you have such a strange issue that not other users report without being able to access the installation or at least see it, it is impossible in words to understand the possible problem. Have you disabled all the extra plugins? It seems like you have a cached version for the mobile (the cache is on the server, not on the device).
hi, thank you for getting back to me so quickly. I really appreciate your assistance. However, I’ve spent the entire day trying various approaches, but unfortunately, I haven’t been able to resolve the issue. I’m at a loss as to what to do next, as the problem persists even after trying different methods.
The main concern is that the logo appears squished only on mobile devices, and despite my attempts to remove it along with the cart icon, they stubbornly remain visible. This situation is quite frustrating, and I’m in dire need of your expertise and guidance to find a solution.
I would be extremely grateful if you could provide further assistance in resolving this matter.
Thank you for your time and understanding.
Best regards,
Hi paoletta88! I understand this problem of yours but as explained if we have not received any other similar support requests, and therefore implies that there is something strange happening on your installation, our developers need to see this installation of yours to understand what is going on. It is certainly not something we can debug in words without even a link to your site.
Only thing I can think of is to try to see if you put a logo in the WordPress Customizer that overrides the theme options: https://undsgn.d.pr/i/GK4gAR
If not, you need to open a private ticket at our Help Center: https://support.undsgn.com/hc/en-us
Thank you so much for your help! Finally, I solved the issue!!! I tried your solution first, and it worked, but the nav bar was still displaying in white when the settings were set to black. After tweaking some things and changing the font size on the home page, it finally worked. Thanks for your help; you are very kind! I appreciate it.
Hi paoletta88 and thank you for the confirmation!
Hi, after latest theme update when I click search icon on mobile the menu automatically opens too. It also happens on your demo pages so I hope you will fix it soon. https://undsgn.com/uncode/homepages/shop-ajax/
Hi michalcica, and thank you for the heads-up! We are going to fix this soon!
Dear team,
I am the developer of the WeePie Cookie Allow Plugin on CodeCanyon and have a question.
One of our clients is having an issue with showing the Uncode Google Maps, when using our plugin.
In short, our plugin blocks HTML (that can place cookies) until the website visitor gives consent. After consent, scripts are automatically reloaded. This sometimes does not work out of the box when scripts have dependencies like the google object for Google Maps or when attached to DOM ready or window load event.
In this case I can create a compatibility hook in our plugin, to call e.g. some global JavaScript function.
So I would like to create a compatibility with your Theme, but as far as I can see, the JavaScript code that initiates the Google Map is wrapped in an IIFE (Immediately Invoked Function Expression):
(function() {
"use strict";
var uncode_gmaps_init = function() {
// ...
};
}());
This prevents me from calling the uncode_gmaps_init() function manually.
Our plugin frontend code also has some JavaScript events your plugin can hook into, like you are doing at the bottom of the uncode.gmaps.js file:
if ( typeof window.parent.vc !== 'undefined' ) {
window.parent.vc.events.on('shortcodeView:ready shortcodeView:update', function(model) {
setVcFrontend = requestTimeout(function(){
uncode_gmaps_init();
}, 500);
});
}
I hope there is a way we can find a solution. Can you email me at weepie-plugins@outlook.com for further contact?
Hope to hear from you and thanks a lot in advance!
Kind regards, Vincent / WeePie Plugins
Hi WeePiePlugins! OK so you are asking for a way to call that function manually right? We could make it global so that you can call it from your plugin if that solves your problem. Probably it will be part of the next update, please let we know…
Hey!
Yeah that sounds great!!
Thanks so much for your fast reply!
Kind regards and have a nice weekend in advance, Vincent
Thank you for the confirmation! We try to insert it in at the next update, if there is no urgency. In case maybe contact us so we can confirm.
Next update would be super! Thanks again for your fast reply and willing to solve this, appreciate it very much!
You welcome!
Hi! Just a short update here that making the `uncode_gmaps_init()` function public helped me a lot and let me solve the issue of our client.
Thanks for the fast implementation!
Thank you for the confirmation!
hi, preorder question. Can we add any template parts in pages? or singlea ny template pages?
Hi Pudis, and thank you for your interest! Yes, confirmed you can add any section you see on the demo on any page, for example: https://support.undsgn.com/hc/en-us/articles/360002620538
Otherwise, you can also use the Wireframes plugin: https://undsgn.com/uncode/wireframes/
Perfect
Thank you for the confirmation!
Just bought license. How about development domain? We will change domain after job is done.
Hi Pudis! Please find here more info: https://support.undsgn.com/hc/en-us/articles/11143875681693
Anyway, if you have another setup you can contact us at any time so we can help with the possible migration.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank You. We use different domain, because on production domain php 5.6. And its server should be updated after we finish our job… So best option is license migration.
Hi Pudis! Yes, when you will need to migrate you can contact us privately, and include your Purchase Code: https://themeforest.net/user/undsgn
On your vertical nav: https://undsgn.com/uncode/shop/apple-iwatch/ ... is it possible to update this layout for a better mobile experience? Meaning there should be at least a dot indicator showing the user that there are more images. This is pretty standard practice. owl-dots disabled << this should be enabled by default.
Hi BlackWat3r! Nothing for which I can suggest you a simple code here but it is a good point, I pass the info to the developers.
Hi BlackWat3r! On the very next update there will be the dots on mobile in this scenario, confirmed.
- The close button on the slide-in main menu and slide in cart is not working
- On this product page, you cannot select the size: https://undsgn.com/uncode/shop/traverse-winner/
Hi Stefan1904, and thank you for the heads-up!
We see the problem with the sizes but we are not able to replicate the other isse. Probably you have still have the cached files. If you are testing with your device please open it in Incognito (tested now and the close works as expected).
Thanks. It is working now. One more question: We are building a new online shop. And on category pages we want to have a category description block at the top and one at the bottom like many shops do it. And we want to use page builder blocks for this. My idea would be to add a custom field with your cf module to every category and insert the category specific shortcode of a page builder block in there. Would this be possible?
Not sure what is the CF module, sorry. Anyway the top part can be created with the dynamic modules (it’s pretty standard and it’s the same of our demo even if we just change the title, the short description, and background): https://support.undsgn.com/hc/en-us/articles/360011223818
For the second custom part you can use this hook and assign to each category e a different Content Block with a custom content: https://support.undsgn.com/hc/en-us/articles/11977049471389
I hope this makes sense!
Thanks. Last question: It seems that in your demos the product tabs on the product pages are not the standard woocommerce tabs and you manually use a page builder tab element.
Can you still use plugins which add additional tabs via hooks? We don’t want to loose this standard woocommerce hook functionality. Optimally we would like to use some of the new tab design for the product tabs but with another plugin to add additional tabs with individual content.
Hope you understand what i mean.
Hello Stefan1904.
I invite you to read our documentation on this, especially the box at the bottom of the page where we mention this very aspect: https://support.undsgn.com/hc/en-us/articles/360011205078 Although we have also included modules that allow you to add custom hooks in certain positions, we cannot guarantee full compatibility of our builder with all plugins developed by all other authors, so in case of incompatibility we can only suggest using the default WooCommerce layout: https://undsgn.d.pr/i/pBIQzd
Best .-)
