Hi rezak2018! Next to the error message you probably read are specific directions. Have you tried clicking on the Read More? Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi nestorm8! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain: https://themeforest.net/licenses/standard
Obviously, you can do this if they are on the same domain but not if they are on two different domains.

Hi lockwoodalex! Yes it is very strange if you confirm that you have disabled ALL possible extra plugins. Try opening the Chrome Developers tools and see if there is any error in the Console tab when you do this action. If so, send a screenshot. Have you also tried another browser or Incognito Mode?

I just tried again in incognito mode and uninstalled plugins again. No luck, and no console errors. How do I roll back to version 2.7 of Uncode? If I upload an older version into my Themes will it override? Only when I had updated to 2.8 did I have this issue. What I can change is the default value and it will save, the only issue seems to be with the images. Also, there is a PHP file that used to be in /woocommerce/variations that isn’t there anymore. I forget what it’s called but I recall that variations-admin-settings wasn’t there in previous versions either.

Hi lockwoodalex! If you confirm that you have disabled all plugins, as mentioned there is something strange going on beyond the Uncode theme in this installation because no other users have these problems and developers without access to the installation and server certainly can’t figure out what the problem is. Please send a private message using the form you find on this page, so we can send you Uncode 2.7.0: https://themeforest.net/user/undsgn
Anyway note that this cannot be a solution because you must always have the latest version to have compatibility with WordPress and WooCommerce.

Hi barbasdigital! Try another browser or just clear the cookies, something is not working there.

Thank you very much. Got it here.

I added one of my last licenses manually and that was it.

I just opened a call.

Thank you if you can check.

Thank you for the confirmation!

Thanks, that seemed to do the trick.

If the website seems slow and sluggish, what can I look for with that? It has been this way for awhile and not sure if it is my host or my website theme. ?

Hi rack38! Theme? No I don’t think so otherwise even our demo would be slow and other showcase sites. Unfortunately without even seeing your site I can’t tell you anything. I hope you are using a caching plugin, here that would be at least the first starting point for a posssible slow site, ex: https://support.undsgn.com/hc/en-us/articles/360017231458

No this is the latest version of WPBakery you can use with the actual version of Uncode. If you have problems is related to something else.

ok, thanks

Hi pereserratm! Thank you for the confirmation. At the moment it seems the problem is triggered by WooCommerce that check as WPBakery as one of its subscription add-ons. Just ignore it for now.

Hi Stefan1904! Yes, you can use it if you create a custom template like the most of the product example you see on our demo. Basically it’s a custom build and you can do everything you need, ex: https://support.undsgn.com/hc/articles/360011205078 – https://support.undsgn.com/hc/articles/214006065

Thanks. One more questions: I read that your theme has a custom fields feature. Is this only for pure text or can you enter shortcodes (from content blocks) or html in it?

Hi Stefan1904! Yes, confirmed, you can use HTML, all basic tags for posts are supported, ex: https://developer.wordpress.org/reference/functions/wp_kses_post/

Hi mbhwhitney! Yes we figured it out later, it is a strange problem that is triggered by WooCommerce seeing WBBakery as if it were one of its paid extensions, something really absurd. Please ignore this notice at the moment, we are figuring out how it can be fixed or if it will be fixed by WooCommerce maybe directly.

Thanks for your reply.

You welcome!

Hi marq209! Next to the error message you have, there are instructions on how to ask support for this even your support is expired. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Thank you too, all the best

Hello, I’ve update to version 2.8.3 and the link works great now. Thank you. Just a quick question – Is the new version Woocommerce 8.0 compatible? Thank you for your time.

Hi Maxim1985 and thank you for the confirmation! Yes, at the moment we don’t have any report.

NEVERMIND! I figured it out a couple hours later

Thank you for the confirmation!

Hello kmores, if you’re talking about Wordpress Block Editor, make sure you haven’t disabled it: https://undsgn.d.pr/i/VtrdLc.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello!
WooCommerce doesn’t allow that natively and there is currently no such option available in Uncode. There may be some third party plugins that do this. Unfortunately, we cannot recommend a third party plugin for this as we have never tried one. However, any plugin that works with the current version of WordPress and is built to the WordPress standard will work with Uncode.

All the best

TNX!!

You’re welcome!

Hi CraigTB! Probably we don’t get you, please share the link of your website, or of a similar layout from our demo where we can understand exactly what you mean.

Thanks for the response. It occurs on the home page of the website – https://thebeginning.uk

Hi CraigTB! Ok, now it makes sense! I pass this to developers, right now you can use a code like this and adjust the pixels values to your needs:

@media (max-width: 960px){
    #headerslider-226-678-537 .t-inside,
    #page-header .row-inner {
        max-height: 844px !important;
    }
}

Hi mrtrufini! Next to the error message you probably have you have instruction how to ask for a fix. Anyway, please send a private message using the form you find on this page, and include your Purchase Code so we can check the case privately: https://themeforest.net/user/undsgn

Thank you so much, I just sent the email from the indicated page. I really hope it can be fixed!

You welcome!

Hi yeezygod! It’s very odd you have this problem on all the website you create since this is not an issue for any other users as you can see from the showcase: https://undsgn.com/uncode/showcase/
You are probably using a caching plugin on all these sites that delays loading a CSS style file. Obviously this what I can hypothesize from the description because we don’t even have a link to understand what it might be.

yea im using wp rocket for cache maybe there is a conflict

Hi yeezygod! We are sorry but from here we are not able to replicate the possible issue, please check this screencast: https://undsgn.d.pr/v/TI2reU

Hi! It seems a bit strange that is related to the update (at least we don’t have similar reports from other users). Anyway, without the possibility to check the installation is really not probable to understand the possible issue since also this Amelia is not one of the suggested or packed plugins. Please open a ticket, share complete logins, so developers can check at this.

I think we fixed this!

yeah we did. Thanks guys.

Try to purge all possible caches you can have, for example possible extra services like Cloudflare etc.

It’s not a cache problem, I always try that first. Anyway, it’s not your problem Thank you!

Ok let us know if you find somethings, here we tested also another installation with the latest version and it works as it should.

nevermind, I figured it out!

Hi vickymontero, and thank you for the confirmation!