Discussion on The Retailer - eCommerce WordPress Theme for WooCommerce

Discussion on The Retailer - eCommerce WordPress Theme for WooCommerce

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4720 comments found.

Hello, can i have product slider page for PC user and Product scattered for Mobile? Because product slider the price or arrow don’t appear on mobile, only for PC! Thank you

Hello @tarmakola,

No, regretfully not, it is not possible to have one block turn into a different block when going mobile. I will get in touch with our developers to improve the mobile view of the product slider if needed.

Thank you for using The Retailer!

Cheers, Adrian.


snimka Purchased

How to change photos in slider menu in Classic eCommerce 2 theme ?

I do not have an additional menu for sliders anywhere, and nowhere is it mentioned in your documentation how this can be done.

Hi @snimka,

You need to edit the page using the WordPress editor and select the Slider block. Remove the current slide image and add a new one: https://www.screencast.com/t/h83Y26g368 https://www.screencast.com/t/vBlUMvNyx As I can see you have started a conversation with my colleague Hina, please continue there.

Cheers, Adrian B

Hi, this is a pre-sales question. I’m in a total overhauling of an ecommerce: WP v, PHP 5.6, theme version 1.8.3. The last version is the 3.1, as per the changelog. It is possible to upgrade from 1.8.3 to 3.1 right away with the envato toolkit, or I had to apply some special/clever moves? let me know, kind regards

*Last available theme versioni is 3.2.2, sorry.

Now the junp is even a grater one: from 1.8.3 to 3.2.2. Haw can i achieve the transition?

Let me know, please King regards


Get in touch again, this time tryin’ to explain better the situation I’m involved in.

This new client of mine asked me to “fix” her site; I explained her that we have to overhaul every piece of software, updating everything to the last version, as no one updated the site since 2015 (at best).

The site we are talkin’ about has already a license of this theme installed, not bought by me; the installed version is 1.8.3.

Since I have tested this theme version with WP 5.6 and It worked (even if the server runs PHP v5.6), I want to know if the version jump fron v1.8.3 to v3.2.2 of the theme is still possible.

In this case, I’ll buy another theme license and use it for this project.

(Still) Waitin’ for reply

Kind regards

Hi @K_77,

I’m not sure if you can update the theme from such an older version just by using the Envato Marke plugin. You will probably need to update it manually using any preferred FTP app.

Sure, the content can be used and the pages, products and so on will be there and available to use after the theme update.

I would recommend to use a staging environment for this and move everything to live once everything is properly set.

You don’t need to buy another license, the current one covers lifetime access to theme updates.

Feel free to contact our support team by filling this form in case you need further assistance: https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B

I know this suport is for pre-sales question, but after updating Wordpress 5.6 in conjunction with The Retailer 3.2.4, The Retailer Extender 1.5.5 and WPBakery Page Builder 6.5.0 my site does not load and is blank. It had always been working very well except for this latest update. Any idea what happened? Thank you!

Hi @rolandoglz,

I’m not sure what could have happen on your end, I’ve tried to find a previous support ticket so I can check your website but regretfully couldn’t found one.

Feel free to contact our support team using this form so we can check your setup: https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

In the meantime please pick the best time and try to deactivate all the 3rd party plugins you’re using then try again. Enable them back one by one then test after each one. This should help you catch a possible plugin problem.

Cheers, Adrian B

Is it safe to upgrade to Woocommerce 4.9.0 your current Retailer version 3.2.5?

Hi @RosaFigueiral,

Yes, you can safely upgrade to WooCommerce 4.9.0.

Cheers, Adrian B

I am currently using the featured image on pages I create so that the images populate the various News and Events areas on my front page. However, I do not want the featured image to show up on the actual page itself. Is there a way to hide the featured image on the page while still having it display on the front page link to it?

Hi @dmcmahan,

Please try using this custom css code by adding it into Appearance > Customize > Additional CSS:

.single .entry-thumbnail img { display:none; }

My colleagues can further help in case you have more questions. https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B

Hi, Changing the font size of the top bar doesn’t change the font size on the right text, only the text on the left. I tried CSS, but failed. What’s the correct CSS to change the font size of the text of the top bar on the right side? Thanks.

Nevermind, found it. .topbar-menu a { font-size: 12px; }

Hi @RudySeuntjens,

I’m glad you have found this quick solution.

Cheers, Adrian B

Hi, Please on iloop.fr the hamburger menu on mobile view does not open. thanks for help

Hi there, Adrian here, thank you for contacting us :) happy to be talking to you today!

Your issue could be caused by different things like an outdated code in the Child theme, a conflict with some third party plugin or an outdated plugin. Please contact our support team and one of our colleagues will take a closer look into your setup: https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B


alid88 Purchased


first of all, I love this theme. The one thing that I really mis is “Sticky Add To Cart” option for this theme. Can this be added in the future?

Hi @alid88,

Thank you for the feedback.

I will forward your feature request to our team and hopefully it will be implemented in one of the following theme updates.

Cheers, Adrian B

Latest WP Bakery Builder breaks site. Is your theme not compatible with WP Bakery Builder 6.5? Site broken. Now only showing shortcodes. Your documentation doesn’t provide advice.

Hi @outsource,

Could you please check if you have the The Retailer Extender installed and up to date in Appearance > Install Plugins section?

Cheers, Adrian B

That wasn’t installed. I have installed it now. I have already changed the widgets so I can’t test if it has solved the problem, but thank you for your response. Only one issue remains. Since updating WPBakery Builder I have extra space above slider on home page – https://smarterliving.ie/ – is this theme related?

Hi again,

The default page layout add a margin to the content. You may want to set the Full Width template: https://www.screencast.com/t/Nre5ejabt4

Cheers, Adrian B

Dear team,

I updated a website from version 2.9 to the newest version 3.2.5. All of the theme settings are gone… Could you tell me how to fix it? We are working on it for hours but we don’t know what is going wrong…


Hi @Markoning,

You shouldn’t lose theme setting on update. Feel free to contact our support team and one of our colleagues will check your setup. https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B


Is it safe to upgrade to Woocommerce 5.0.0 ?

Hi @beachlizard,

Yes, it’s safe to upgrade to WooCommerce 5.0.0.

Cheers, Adrian B

Hello , i want to know how the set up number of featured products

Hi @Hood1973,

To set a Featured product just click on the star icon under Products section: https://www.screencast.com/t/k5vZz35U4A

Cheers, Adrian B

Hi adrian ,Thx for ur fast reply but what i means is to show 4 columns instead of 3 when i use featured products slide, here is the website http://beta.leturbannoir.com/ , as u can see there is 3 columns bt i want to show 4 Best regards

Hi again,

I understand what are you trying to achieve but that particular element is set to have 3 columns only.

Cheers, Adrian B


cubiix Purchased

Hi, i have the theme version 2.8 + woocommerce 3.8 + WordPress 5.3.6

Is it safe to upgrade or there is a migration doc anybody can recommend :) to upgrade to the latest theme.

Thanks in advance for your help

Hi @cubiix,

Your theme version is released on February 21, 2018. In this case I’m not sure how it will work the update using Envato Market. https://www.getbowtied.com/documentation/the-retailer/getting-started-the-retailer/updating-the-retailer/

I would recommend to have a staging environment where to make the WordPress, theme and plugins updates and push it to live once everything is working fine.

Some of the WordPress hosting companies already offer staging websites. If your website is hosted with one of them, then you can easily create a staging site in no time.

You can also have a staging website manually, please check this article, it should be helpful with this. https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Cheers, Adrian B


cubiix Purchased

got it. thanks. just wanted to double check before doing the upgrade

After updating the retailers, all my pages look blank. How can I fix this.

Hi @PreferredPromotion,

The best option is to contact our support team so we can properly check your setup. Make sure you provide us with your website to move forward with troubleshooting. https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B


I have tried to update thema to version 3 but it shows me many errors so I have decided to go back to version 2 and now it does not allow me to edit the Theme Options module. See: http://prntscr.com/11c7bk0.

Could you please take a look?

Thanks in advance


Hi @borjalove80,

The old Theme Options panel was removed in favor of the native WordPress Customizer for two years now. All theme options are now available with live previews via Appearance > Customizer.

Because your theme version is so outdated, the best option is to update the theme using a Staging environment and move it to live once you finished the update.

Contact our support team in case you need further assistance.

Cheers, Adrian B

only 2 products showing on shop page next showing on pagination

Rows per page option not available https://www.screencast.com/t/ql1PHw3Rbt

Hi again,

Please make sure you have the latest theme and Retailer Extender version: https://www.getbowtied.com/documentation/the-retailer/getting-started-the-retailer/changelog-the-retailer/

Feel free to contact our support team so we can check your setup there: https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B

Hi, anybody has a problem with contact form7 ? thanks

Hi @pipoulito,

My colleague David will help you with the issue.

Cheers, Adrian B

Hi ok , wiating for him, thanks , cheers

Hi, can he look for this soon please ?

Hi, My client asked me to create different sub domains for different region like us.storename.com , uk.storename.com , in.storename.com etc… Do I need to buy a new license if I use the theme in a subdomain? please help me with this

Hi @hhvhsb,

It all depends on what technical solution you will chose. If you are using a multi language plugin like WPML and have just one WordPress and one theme installed, a single license is enough, if you will have a separate WordPress, basically a completely different website, you will need to acquire a separate license for every domain you may use.

Cheers, Adrian B

Yes, one project but different sub domains for different countries

Getting an error message while installing this theme.

“The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.”

Hi @srinandinisilks,

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. https://help.market.envato.com/hc/en-us/articles/202821510

Cheers, Adrian B