getbowtied

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4117 comments found.

Dear team,

thanks for the great theme!!

I have a question; i use homepage 3. I want to use it in the boxed version. But not my header. How do I setup the header and footer full width and the content boxed?

Thnx!

Hi there,

You will need to set the Full Width layout for the website and the Default Layout for the pages. Or choose the Full Width layout for the pages and set the Boxed Row Type for the Visual Composer elements.

Cheers, Adrian B

Markoning

Markoning Purchased

Thanks a lot!!

Hi. I have a problem working with the theme options. When i change something in the theme option nothing changes in the theme. I cleared the browser cache, deactivate 3-rd party plugins in browser, plugins in the Wordpresss. Same thing. I am able to edit the page, but can’t change anything in the theme – colors, logo etc. Can you have suggestion what can be the problem?

Thanks

Hi there,

Make sure you have the latest theme version. Also, if you have a Child Theme, please deactivate it and activate the The Retailer theme to see if those changes are visible.

Cheers, Adrian B

I have a couple Pre-Sales questions for a client. NOTE: if this needs to be addressed via support or somewhere else, please let me know.

We’re looking for a theme/site that has or can be made to have (via plugins or customization):

1) 4 Products across (with a fixed sidebar in place. [IE: if we make the site wide enough, can we do this?]

2) Search bar/plugin that is in the top bar/header area [we bought YITH Ajax Search and a couple of others we can try. Is it possible to use a shortcode to place it up in the header area?].

3) Fixed lower right menu. We bought a plugin for this that you can see via our demo site below.

4) Wish list [that can be renamed to “Design Board]

5) Add sample to cart [preferably with qty more then 1]. We have a plugin that works, but only allows a qty of 1, not sure if you have an option for something like this.

6) Infinite scrolling. We have a plugin, but are running into what I assume are script conflicts. Have you played with infinite scrolling?

7) Print Hot Sheet button on product page.

8 ) Product Documents [Woocommerce has a plugin for uploading documents that can be downloaded. Just wanted to know if you have experience with integrating it]

9) Hide the main menu [don’t know if your site uses a code to display the menu or can we use CSS to hide it if needed, etc]

NOTE: I have a site with almost all of these things (www.zikitextiles.com) but the theme we’re using does not seem to support displaying product search results which is why we are looking for another theme to try. We have bought and installed various plugins to achieve some of the functionality listed above as you can see in our demo, but seem to have infinite scrolling conflicts and, as mentioned, issues with search.

Hi there,

The shop page is designed to have 3 elements per row with sidebar or 4 products / row without sidebar.

The header and woocommerce pages can be customised by editing the php files.

The theme has a Custom coding area in theme options panel where you can add your custom css code.

I really can’t say if there are some conflicts with the plugins mentioned.

I would suggest to give it a try and if this is not the theme you are looking for, we can refund you.

Cheers, Adrian B

Hi, I have already sent a support request for this, but no reply yet… how can I add the Lightbox feature to my products gallery?

Hi there,

The theme comes with the Lightbox option included. My colleague Alexandra will answer to your ticket too.

Cheers, Adrian B

Is there anyway to make the woocommerce shop page (archive) full width (100%)?

Hi there,

There’s no built in option for that but you can use some custom css code in order to achieve this.

Please contact our support team if you need more help on this.

Cheers, Adrian B

Hi! I recently purchased the Retailer theme, however I’m experiencing difficulties uploading it to my wordpress in the first place. I tried uploading only parts but it didn’t work out as well, leaving me with only one file uploaded and the rest not. As a result I’m not able to use theme’s custom. options such as simple logo change (no changes on the site visible) nor anything related to the layout itself. I had to switch back to my previous theme for the time being, could you please advise me on how to upload everything so that I start customizing it? I’m not sure this is the Q for this forum, let me know if I should take it to the Support. Many thanks! Irena

Hi there,

If you’re seeing this confusing WordPress error when trying to upload the theme, it means the process breaks at some point and that’s most probably due to a few server settings limiting resources for your site. For example the maximum upload size could be set to 5MB and the theme’s package is larger than that (around 8MB). This isn’t a bug but a matter of server settings. Please reach out to your hosting company and ask them to help you with that. It should be increase to at least 12MB.

If there’s anything else we can help you with, please reach out to the support team directly via http://shopkeeper.wp-theme.help

Cheers, Alexandru T.

pfmedia

pfmedia Purchased

Latest update leaves favicon url http. Please make dynamic.

pfmedia

pfmedia Purchased

My fault… issue was with another plugin. Sorry about that.

Hi there,

I’m glad everything’s fine now.

Cheers, Adrian B

hi,

I want to set an image as background of the header instead just changing the color, is that possible?

Hi there,

Please reach out to the support team using the form on http://the-retailer.wp-theme.help. The comments board here is not monitored for support requests.

Cheers, Alexandru T.

gurokevin

gurokevin Purchased

Where do I put the code from Google Tag Manager within the files themselves (Not within the theme options)? I need it in the head tag area and body tag areas.

Hi there,

You can place the Google Tag Manager code in your The Retailer > Theme Options > Custom code > Header Javascript

Please contact our support team if you need more help on this.

Cheers, Alexandru T.

Presales questions: is this theme fully compatible with WPML? there is no mention of it in the info box with compatibility etc details. I searched through the comments and the latest ones regarding WPML were from 3-4 years ago (!). So please let me know what the current situation is.

My second compatibility question is with Modern Tribe’s The Events Calendar. Will that work with this theme?

Also, I am currently using Divi / a Divi child theme. (www.valontaival.com). I am wondering how easy or difficult it is to switch over to this (and visual composer) from Divi & Divi Builder. I also want to continue to have a modern, flat design; parallax; full-width sections. Is this possible with The Retailer?

How many header options / positions are there? Can the headers be fully customized?

Hi there,

The theme wasn’t tested with WPML for a while now but we’re not familiar with any specific issues caused by the plugin.

We haven’t yet tested Modern Tribe’s The Events Calendar plugin but we definitely need to. I just added this plugin to our list of requested plugins. As soon as possible we’ll review it and find a solution which will be available in a future update.

I would better recommend that you install the theme on a fresh new environment rather than installing the theme on an existing built in website using a different theme. I know they are using plugins built for the theme and will conflict with other themes. You can copy the content from your old website to the new one.

The theme has many built in options for header. There are 3 layouts that you can use and customize.

Cheers, Alexandra

Markoning

Markoning Purchased

Dear team,

How can i change the text in the mobile menu: ‘NAVIGATION’ to something else? Thnx!


Please reach out to the support team using the form on http://the-retailer.wp-theme.help. The comments board here is not monitored for support requests.

Thank you!
Alexandra

Thnx!

I did contact with a new support form but no one takes care of it.

Sam_Le18

Sam_Le18 Purchased

Great theme, but when will you change the navigation menu on smartphone? It looks a little bad / old. Major complaint of our client. Cheers, Samuel

Hi Samuel,

Thanks for your feedback! I’ll add this feature request to our list of requests! :)

Cheers, Alexandru T.

cdnbigd

cdnbigd Purchased

Just noticed my theme is very outdated. Is there no option to receive automatic updates for this theme?

Hi there,

The latest version of the theme doesn’t include any outdated templates and the ones outdated are coming from your child theme. You need to remove them from the child theme or update theme. If you remove them, the child will rely on the correct ones in the parent theme.

So please make sure you’re using the latest version of the theme and it is a clean copy. You can always download a clean copy from http://www.themeforest.net/downloads

Cheers, Alexandru T.

bireland

bireland Purchased

For those wanting to change the mobile menu you can do this using ubermenu and some small tweaks to the theme files – I’ve replaced the mobile menu as I too hated that navigation menu and if you have a lot of links it makes it nigh on impossible for those to navigate – using ubermenu gives you a pretty responsive menu across all devices…

HI,

I’ve got a pre-purchase question,

Does your theme support WC-Vendors

Hi there,

There are alot of multi vendor plugins out there and we really can’t keep track of all of them, however we always strive to be compatible with official woocommerce plugins and they do have a multi vendor one: https://woocommerce.com/products/product-vendors/ .If the plugin you wish to use is built up to woocommerce standards then it will probably be compatible, if not then I can only recommend using an official woocommerce plugin.

Cheers, Alexandru T.

Brockway

Brockway Purchased

it is possible to have a link to the changelog ? :)

Please reach out to the support team using the form on http://the-retailer.wp-theme.help. The comments board here is not monitored for support requests.

Cheers, Alexandru T.

Brockway

Brockway Purchased

Lol i just ask for the changlog ! Not support ! Also please note that the link you copy/pasted is sendind to nowhere.

TraianStanciu

TraianStanciu Author Team

Hey Brockway,

Sorry for the mix up, here’s the changelog. There’s also a link to it on the theme page, just next to documentation. And you’re right, that support link is old, the proper one is: http://theretailer.wp-theme.help

Cheers and let us know if there’s anything else.

Traian

My support has been expired… but stil try one question… after updating this week (WP, Theme and some plugins) it seems that the font-size have been smaller… my client is complaining about this, but i can’t seem to find how to change it back the way it was. I don’t want to restore the backup because i have to do these updates of course for safety…

Hi there,

What you are describing regarding the mini cart sounds exactly like a caching issue. It may be your own browser cache, or if you are running a caching plugin such as WP Super Cache you should just ensure to clear cache both browser side and server side. We’ve had no issues reported with the font size and we’re expecting everything to be working great.

If you are still running into any problems I can only recommend you send us a ticket over at https://my.getbowtied.com, I’d be happy to take a look at the issues you might be facing and help you find a solution.

Cheers, Alexandru T.

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