Web Themes & Templates

Discussion on The Retailer - eCommerce WordPress Theme for WooCommerce


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4674 comments found.

Hi! we’re getting Error: OK (200) when trying to import demo data through the assistant. Please, can you help.

solved! it was an error of the PHP configuration on the server

Hi @josepc, Thank you for letting us know.

Best of luck with your project!

Adrian B

The retailer is not showing stock quantities on product pages, so as a result unable to show backorder information to customers, is there any setting or css i can check. It is all switched on in woocommerce settings

Hi @cotswoldpc,

Assuming you have set this in WooCommerce settings: https://www.screencast.com/t/hnbNZgjKoSlF please check the setup at product level: https://www.screencast.com/t/i4kTYG6JWTl

Cheers, Adrian B

NOT THE THEME but was a plugin hook causing the issue!! thanks for your reply

I’m very interested in this theme for a Restaurant and I am wondering if you might consider including support for the Nova Menu (Jetpack) Food Menus? Ideally each food item to be displayed as a Woocommerce product?

If this is not possible, maybe a table layout that resembles a Restaurant Menu & can be grouped by main category (ie Starters, Main Courses, Desserts, etc).

I am using the blog post slider in wpbakery for the homepage, is there anyway to force a read more link? Blog archives are ok really need it on the homepage though

Hi I am missing home page 3 and home page 6. How can I add them?


Opanga Purchased

Thanks Adrian. Will this mess up the website? I have my content on the website and its already live. I would like to change to homepage 6.


Opanga Purchased

Hi Am trying to switch to the categories grid home page and am getting the following: Your site doesnt include support for the “getbotied/categories-grid” block…...

please help.

Hi again @Opanga,

The Product categories – Grid block is handled by our free plugin Product Blocks for WooCommerce that can be found here: https://wordpress.org/plugins/product-blocks-for-woocommerce/

Cheers, Adrian B

Hi, my theme is Version: 2.11.1 and I would like to upgrade. How do I upgrade to version 3.0 or another eligible version?

Hi @Opanga,

The best option is use the Envato Market plugin for theme update: https://www.getbowtied.com/documentation/the-retailer/getting-started-the-retailer/updating-the-retailer/

Cheers, Adrian B

I would like invite you to cooperate with our new brand item. WordPress Booster by Ads Pro is a marketing tool for traffic multiplication (High Quality Traffic generator).

The Retailer’s customers will be able to get more further points for advertising (additional 1000 points – using purchase code). We will promote your theme in the Purchase section: https://pasteboard.co/Jd5gO8C.png

Let me know if you want to include WP Booster in your package. Release date: 21.06.2020 Limit of themes: 100

Dear Sir,

Elemantor is not working. It keeps loading forever and stuck. I cannot create any static page with it.

It seems there is a conflict with the theme because it’s working on Safe mode

Also the google fonts are not loading on mobile although it’s working on desktop. The theme is full of bugs

Hi @vigorstudio,

To create a new page please first temporary deactivate Progress Bar option in Appearance > Customise > General section.

Of course Google Fonts are working and loading on mobile, make sure you empty your mobile browser cache and give it a try again. https://www.screencast.com/t/jRTPkFgV95E2

Please contact our support team in case you need further help: https://themeforest.net/item/the-retailer-responsive-wordpress-theme/4287447/support

Cheers, Adrian B


byp08 Purchased

Hello, what are the changes in the last update? Do you have them somewhere listed? Thanks!

Hi there, I’m having issues with the WPBakery element called “products by category” (set to slider). Since the latest WP update it shows only 3 products at once on a computer screen but 4 products at once on a smartphone, making it unreadable. Is there any way to control how many products are displayed at all?

Hi @TwistCreatives,

I had answered to your other message, please check your inbox.

Cheers, Adrian B

Hi, your support is amazing and you usually answer the same day, I sent support question few days ago through email contact form, can you check if you got it?

Hi @michalooki,

My colleague Hina will get back to you as soon as possible. I have checked your website and it seems you have a really outdated theme installed. Here is a documentation article about How to update The Retailer https://www.getbowtied.com/documentation/the-retailer/getting-started-the-retailer/updating-the-retailer/

Cheers, Adrian B

Thanks for your fast reply


anchor1 Purchased

Hello, I was wondering if there is a single product template available as well?

Hello @anchor1,

The single product page template is the one you see in the demo. Are you looking for something in particular? Maybe that’s something we can add in a future update.



anchor1 Purchased

as far as i can see is the demo a full store with many products. I’m looking for a “single product store” demo. This is a special kind of store with as the name says with only one product. Would be awesome if you could add this in a future update

It all comes down to having a few more pre-built landing pages that would accommodate single products. I get what you mean, thank you for your suggestion!

Cheers, Adrian.

Hi @tristanwheelworks,

Your theme is outdated (ver 2.7.1) and no longer compatible with the latest WooCommerce version. Please update the theme to fix your issue: https://www.getbowtied.com/documentation/the-retailer/getting-started-the-retailer/updating-the-retailer/

Please contact our support team in case you need further help.

Cheers, Adrian B

Thanks Adrian. The problem started when upgrading to 2.7.1 but I don’t know what version was running previously. Woocommerce is version 4.2.2.

Hi again.

Here is an Updates History documentation article: https://www.getbowtied.com/documentation/the-retailer/getting-started-the-retailer/changelog-the-retailer/

Please update the Retailer to the latest version and let me know how it’s working.

Cheers, Adrian B

Really happy with the theme so far. Only problem i have is that my website is terrible slow. Your demo is blistering fast. Do you use a cache plugin?

Edit: mmm your demo website also gets a pretty bad rating with PageSpeed Insight. Anything you can do about on future updates?

Hello there,

Good to hear you’re happy with the theme.

A site can get to be slow for various reasons, from server setup, down to actual content on your site. The best I can do for starters is to let you know that the theme shouldn’t be slowing you down. We know that site optimization may get to be hard and frustrating, for us as developers as well, so my best advice would be too find someone to help you with it.

We’re using WPEngine as the hosting service, Cloudflare and Autoptimize. This helped us get good results on all our themes.

Hope this points you in the right direction, at least.