4820 comments found.
Hi there. How can I update theme when i have no more subscription activated? I thought that licence include future updates and security updates of the theme. Now I can update it from WP panel.
Hi,
please read this article:
https://getbowtied.com/documentation/the-retailer/getting-started-the-retailer/updating-the-retailer/Cheers!
Hi, I have a valid license for this theme but I am seeing this at my admin backend, “Your lifetime license is valid, but your subscription has expired. Renew your subscription to restore access to built-in updates, security patches, and priority support.”. I did not know there’s a subscription fee for this theme. So does that mean this theme will no longer be updated? Can you kindly explain? Thanks
Hi,
No worries, your lifetime license is still fully valid, so the theme will keep working.
The message just means your support and automatic updates period has ended. You can renew at any time to reactivate support and automatic updates.
Here’s a short video that explains how support works:
Item Support: Explainer Video
You can learn more here:
Extend or renew support
Cheers!
Hello,
I have around 20 WooCommerce websites with very similar plugin and settings setups, but only the site using the Retailer theme has this issue:
- When a specific user logs in, the WooCommerce store pages automatically switch to “Coming Soon” mode.
No “Coming Soon” or “Private Store” plugins are active.
Activity log shows the Cart page being modified at the time of login, which seems to trigger the visibility change.
This problem has been present for quite a long time.
Since the only site affected is the one using Retailer, do you have any ideas what element in the theme could affect WooCommerce’s “Site Visibility” / Coming Soon behavior?
Thank you!
Hi,
One of our devs must take a look.
https://getbowtied.com/support/Please open a ticket with details.
Cheers!
Hallo! Ich habe jetzt den neuen Retailer installiert, aber ich benutze immernoch den alten laut meinem System:
1.Dein Theme (The Retailer) enthält veraltete Kopien einiger WooCommerce-Vorlagendateien. Diese Dateien müssen ggf. aktualisiert werden, um ihre Kompatibilität mit der aktuellen Version von WooCommerce zu gewährleisten. Vorschläge zur Problembehebung:
2.Aktualisiere dein Theme auf die neueste Version. Wenn keine Aktualisierung verfügbar ist, wende dich mit Fragen bezüglich der Kompatibilität mit der aktuellen Version von WooCommerce an den Autor deines Themes. Wenn du eine Vorlagendatei kopiert hast, um etwas zu ändern, musst du die neue Version der Vorlage kopieren und deine Änderungen erneut übernehmen.
theretailer/woocommerce/archive-product.php Version 3.4.0 ist veraltet. Die Hauptversion ist 8.6.0, theretailer/woocommerce/content-product.php Version 3.6.0 ist veraltet. Die Hauptversion ist 9.4.0, theretailer/woocommerce/content-single-product.php, theretailer/woocommerce/emails/customer-completed-order.php Version 3.7.0 ist veraltet. Die Hauptversion ist 9.9.0, theretailer/woocommerce/emails/customer-on-hold-order.php Version 7.3.0 ist veraltet. Die Hauptversion ist 9.8.0, theretailer/woocommerce/single-product/related.php Version 3.9.0 ist veraltet. Die Hauptversion ist 9.6.0, theretailer/woocommerce/single-product/tabs/tabs.php Version 3.8.0 ist veraltet. Die Hauptversion ist 9.8.0, theretailer/woocommerce/single-product/up-sells.php Version 3.0.0 ist veraltet. Die Hauptversion ist 9.6.0, theretailer/woocommerce/single-product.php
Ich habe es schon oft runtergeladen und installiert, es zeigt immer wieder das gleiche an.
Was muss ich machen? Können Sie mir bitte helfen?
Hi, please update the theme to the latest version. Cheers!
Das versuche ich doch die ganze Zeit! Deswegen bin ich hier und frage, weil es nicht funktioniert!
WooSwatches – Woocommerce Color or Image Variation Swatches hat meine Seite zum Absturz gebracht eben gerade beim Setup. Das ist eine Spieleseite wenn man drauf geht und hat nichts mit Webseiten zu tun. Die haben mir letztens alles zugespamt mit neuen Benutzern.
Ich finde den Support übrigens schrecklich! Ich bereue dass ich 60 Dollar für nichts ausgegeben habe.
Genug Zeit damit verschwendet!
Hi, your theme is not updated properly, please update the theme to the latest version. Thank you!
Ich komme so nicht weiter. Wie soll ich die Temlates aktualisieren?
“Accelerate Your Project. Activate our “Kits, Templates and Patterns” plugin to launch your project faster.” -
Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.
Ich habe immernoch Version 3.2.1.
Danke aber das habe ich alles schon 100 Mal gemacht. Ich kann auch nicht automatisch aktualisieren weil das Kästchen nicht da ist. Ich kann das Theme 3.2.1 auch nicht löschen und das neue hochladen. Die Option löschen gibt es leider auch nicht.
Wenn ich ein Setup mache mit WooSwatches – Woocommerce Color or Image Variation Swatches dann bricht der ganze Shop zusammen und ich komme nichtmal ins Backend.
So, ich habe das alte Theme löschen können und nun hat er das neue genommen. !!!
Great!
Hi I have purchase code “FREE” item ID 4287447 is how can I activate my Retailer theme? Regards, Malik
Hi, there’s no purchase code for free downloads, so you’ll need to buy a license.
Cheers!
Hi I am having a license error. My site experienced a fatal error, and after restoring it, the theme no longer accepts my license. Whenever I try to activate my license, it says it’s invalid. Can you help please?
Hi, sure! Please contact us here:
https://themeforest.net/user/getbowtiedWe’ll need your purchase code and temporary access to your backend so we can take a closer look.
Cheers!
Thank you Support, I have sent over my purchase code and temporary access login details
Hi, this is fixed now, please update the theme and retry. Cheers!
Hi, I own this theme, I have updated everything to the newest versions and the product descriptions and reviews are no longer shown on the single product page. Also, the main page / index layout is no longer boxed and formatted incorrectly. Help
Hello!
Everything should work just like what you see in our demo.
You can check it out here:
https://theretailer-demo.getbowtied.com/If something’s not quite right with your setup, one of our devs must take a look.
You can reach out to us here:
https://getbowtied.com/support/Cheers!
After install i got a message: “Your theme (The Retailer) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce.” I have WP 6.8.1 version.
Hi, please update to that latest version of the theme.
Cheers!
A Vulnerability issue exists in Visual Composer (WP Bakery) version 8.4.1. They addressed it on 17.06.2025 – version 8.5. Will you be releasing an update to the theme soon so that this is addressed?
Hi, please update to that latest version of the theme.
Cheers!
I paid for my theme and my license so many years ago, an now you show a message than my plan has expired, you have to delete this message ¡¡Now!!, my client thinks every entry to admin panel that his theme doesn´t have license.
Hi, the message you’re seeing won’t disappear until you manually dismiss it yourself. Cheers!
Hello,
I downloaded this theme for free from Envato under a Standard License, but I did not receive a license number. What should I do?
Thank you in advance for your response.
Hi, you can always access and download updates directly from your Envato account.
If you prefer to use built-in updates (automatic updates), you’ll need to purchase a license and you’ll receive a purchase code.
Let me know if you have any other questions — happy to help!
Cheers!
Hi, After update to v6.0, I can activate the licence I bought about 4years ago. I got the message “License Error Failed to connect to the license verification service. Please check your internet connection and try again.” Any ideas? Thanks!
Hi,
Sorry about that!
Some IP’s are detected as spammy by our servers, so I need to whitelist your IP.
Do you know your origin IP?
If yes you can give me your server IP.
If not, please provide your temporary credentials and your purchase code.
I’ll wait for your infos here: https://themeforest.net/user/getbowtied
Cheers!
Great! Thank you! Message sent
I’ve loved Retailer longer than i can admit. Thanks for sticking around!
I just did a new install (twice) of the theme but it keeps giving an error. Is there a known solution to this?
Hello!
Thank you for your kind words about The Retailer! We’re thrilled you’ve been a fan for so long.
We appreciate you reaching out about the installation error you’re experiencing.
I’ve checked with our team, and we haven’t been able to replicate this issue on our end.
One of our devs must take a look at your specific setup to identify what’s causing the problem.
https://getbowtied.com/support/We’re happy to help troubleshoot this issue and get your Retailer theme working perfectly!
Cheers!
Hi,
Is it possible to have a landing page with this theme?
Hi!
Yes, landing pages are possible with this theme.
Cheers!
Hello, I bought the theme but have not used it in a long time. Is it possible with help from support to embed a video in the homepage?
Hi there!
Thanks for reaching out about embedding a video on your homepage.
Your theme certainly has this capability!
Since it’s been a while since you’ve used the theme, your support subscription may have expired.
One of our devs must take a look at your specific setup to help with video embedding.
https://getbowtied.com/support/Please renew your support subscription first, and then our team will be happy to assist you with implementing the video feature.
We’re looking forward to helping you refresh your site!
Cheers!
thank you.
One other question. Is it possible to turn the home page into a landing page?
Yes.
Hi, I have been waiting since last night for a reply to me email but nothing so far today. Does it usually take this long?
Hi Fred,
I checked your ticket, and I see that David has already responded to you.
You also replied back, so your ticket is in the queue.
Please note that there are other tickets ahead of yours, but rest assured, we’re doing our best to respond as quickly as possible.
Thank you for your patience!
Cheers!
Hi, I need some help with the theme such as adjusting product page layout when see on mobile device and other tweaks. If I renew the support, could you help with those?
Hi,
Please contact us on support. Our devs will try to help you:
https://getbowtied.com/support/Cheers!
Hi, I just renewed support however on your site it still says it has expired. Whats wrong?
Hi there,
Thanks for reaching out!
Please make sure you’re using the same purchase code you used to renew the support. Once you’ve confirmed that, you can retry here:
https://getbowtied.com/support/?envato_item_id=4287447Cheers!
Thanks, finally worked and sent you request.
Just working with a new client who is using this theme and wondering what the significance of this string is and why you inject it on the homepage on websites?
“sfdakjln4398sfea89r43ql03ew95538”
Are you trying to track websites using your theme with search engines?
Hi there,
Thanks for reaching out!
We use this string as a footprint of the theme. It helps us identify websites using our theme and fight piracy.
If you have any further questions or concerns, feel free to let us know — we’re happy to help!
Cheers!
There’s an issue with the categories. I bought the retailer theme since 2019. This is the only time, I just decided to use it I found that there is a bug with the category filter. Here is a screenshot of the shop page showing the categories issue. https://imgur.com/a/XyPxkzG The products are supposed to show beside the categories not at the bottom. What can be do to fix this. Thanks.
I decided to use the “Vertical” sidebar style. But try to fix the “Horizontal” sidebar style.
Hello. I am trying your theme. Can I change the header altogether? I want to shift the logo to extreme left, making the header full width. Let me know if it is possible,
Hi, yes, this is possible.
Cheers!
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